Top 187 Delivery lead associate manager Jobs in Cleveland, Oh

Service Manager Freightliner Dealership
CLEVELAND FREIGHTLINER INC —Parma, OH
- $95,000 - $150,000 a year
- Clean driving record
- Dealership
- Ability to walk for extended periods
- Health insurance
- Dental insurance
Quick Apply
14d
Talent Developer
UNITED LABOR AGENCY —Cleveland, OH
- $41,000 - $44,000 a year
- Weekends as needed
- Mid-level
- Office
- Driver's License
- Health savings account
- Disability insurance
Quick Apply
Manager of Legal Advovacy
Lorain County Safe Harbor —Elyria, OH
- From $50,000 a year
- Weekends as needed
- Bilingual
- Background check
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Director of Nursing
Stella Maris, Inc. (Drug and Alcohol Treatment Center) —Cleveland, OH
- $89,000 - $112,000 a year
- Full-time
- CPR Certification
- Nursing
- Addiction Medicine
- Health insurance
- Dental insurance
Quick Apply
Senior Program Manager
Safran Electrical & Power —Twinsburg, OH
- $105,000 - $134,000 a year
- Full-time
- Office
- Master's degree
- Bachelor's degree
- Health savings account
- Relocation assistance
Quick Apply
Catering Sales Lead
Condado Tacos —Orange, OH
- $65,000 a year
- Full-time
- Mid-level
- Organizational skills
- Time management
- Health insurance
- Dental insurance
Quick Apply
1d
Delivery Lead Associate Manager
Accenture —Cleveland, OH
- $68,300 - $182,600 a year
- Full-time
- Remote
- 5 years
- Finance
- Bachelor's degree
- Paid holidays
- Disability insurance
Shipping & Receiving Supervisor
Cleveland Menu Printing —Cleveland, OH
- $65,000 - $85,000 a year
- 5 years
- ERP systems
- Mid-level
- AD&D insurance
- Paid holidays
Quick Apply
5d
Transportation Supervisor
Sysco —Cleveland, OH
- $72,900 - $109,300 a year
- Weekends as needed
- Ability to walk for extended periods
- Word processing
- Computer literacy
Supervisor, Warehouse Operations
Cardinal Health —Walton Hills, OH
- $67,500 - $96,300 a year
- Weekends as needed
- Customer service
- Mid-level
- High school diploma or GED
- Paid parental leave
- Health savings account
Production Supervisor
SIFCO INDUSTRIES INC —Cleveland, OH
- $70,000 - $90,000 a year
- Full-time
- Mid-level
Quick Apply
Lead Associate
Prime Now LLC - E78 —Warrensville Heights, OH
- $23 - $25 an hour
- Overtime
- 18 years or older
- Ability to walk for extended periods
- Mid-level
- Employee assistance program
- 401(k) matching
Product Owner/Product Owner Senior/Product Owner Advanced
Federal Reserve Bank of Cleveland —Cleveland, OH
- $90,500 - $139,200 a year
- Full-time
- Background check
- Office
- Master's degree
Transportation Supervisor
Veritiv —Stow, OH
- Full-time
- Customer service
- 5 years
- High school diploma or GED
- Health savings account
- AD&D insurance
14d
Market Delivery Manager - XDT
Lowe's —Twinsburg, OH
- Full-time
- 7 years
- High school diploma or GED
- Bachelor's degree
DoD SkillBridge: Transportation Manager
US Foods, Inc. —Twinsburg, OH
- $65,000 - $105,000 a year
- Full-time
- Inventory control
- Military
- Computer literacy
16h
Area Manager
Marsden Services —Cleveland, OH
- Full-time
- Mid-level
- High school diploma or GED
- Business development
Quick Apply
14d
Area Manager, Early Career (2027) – Ohio
Amazon.com Services LLC —Euclid, OH
- $65,200 - $75,000 a year
- Weekends as needed
- Customer service
- Mid-level
- Ability to climb stairs
- AD&D insurance
- Health insurance
Associate Medical Sales Representative
Paragon 28, Inc. —Cleveland, OH
- Weekends as needed
- Inventory control
- Mid-level
- Driver's License
Customer Service Representative
ALCON INDUSTRIES INC —Cleveland, OH
- Full-time
- Computer literacy
- Research
- Mid-level
Quick Apply

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delivery lead associate manager jobs near cleveland, oh

Service Manager Freightliner Dealership

CLEVELAND FREIGHTLINER INC -
Parma, OH

Quick Apply

Job Details

$95,000 - $150,000 a year
14 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance
Referral program

Qualifications

Managing maintenance teams
Customer communication
Vehicle mechanics for truck drivers
Team leadership
Metrics Reporting
Auto service management
High school diploma or GED
Diesel truck repair
Warranty issues management
Management reporting
Productivity software
Business operations
Automotive diagnostics
General management

Full Job Description

The Service Manager is responsible for leading the daily operations of a full-service Freightliner dealership service department. This position ensures exceptional customer service, efficient shop operations, technician productivity, and profitability while maintaining the highest standards of safety, quality, and compliance. The Service Manager works closely with customers, technicians, parts, and sales departments to deliver timely and accurate repairs that maximize customer uptime.

Key Responsibilities

Oversee all day-to-day service department operations, including scheduling, workflow, and repair quality.
Lead, coach, and develop service advisors, foremen, technicians, and support staff.
Monitor shop productivity, efficiency, and technician utilization to achieve departmental goals.
Ensure repairs are completed accurately, safely, and within promised timelines.
Deliver outstanding customer service by resolving concerns promptly and maintaining strong customer relationships.
Review repair orders for accuracy, warranty compliance, and proper documentation.
Manage warranty administration in accordance with Freightliner and manufacturer guidelines.
Collaborate with the Parts Department to ensure timely availability of parts for repairs.
Develop and manage departmental budgets while controlling labor, overtime, and operating expenses.
Track and improve key performance indicators (KPIs), including labor sales, gross profit, technician efficiency, comeback rate, customer satisfaction, and repair cycle time.
Ensure compliance with OSHA regulations, environmental standards, dealership policies, and manufacturer requirements.
Recruit, train, mentor, and evaluate service department employees.
Conduct regular team meetings and performance reviews.
Promote a positive, professional, and safety-focused work environment.
Support 24/7 emergency service operations and fleet customer needs when required.

Qualifications

High school diploma or GED required; Associate's or bachelor's degree in business, Automotive, Diesel Technology, or related field preferred.
Minimum of 5 years of heavy-duty truck service management experience, preferably in a Freightliner or OEM dealership environment.
Strong knowledge of diesel engines, heavy-duty truck systems, diagnostics, and repair procedures.
Experience managing technicians, service advisors, and shop operations.
Excellent leadership, communication, organizational, and problem-solving skills.
Proficiency with dealership management systems (DMS), service software, and Microsoft Office.
Understanding of warranty administration and manufacturer policies.
Valid driver's license with an acceptable driving record; CDL preferred but not required.

Preferred Skills

Freightliner dealership experience.
Knowledge of DTNA warranty systems and service programs.
Strong financial and business management skills.
Ability to analyze reports and make data-driven operational decisions.
Experience with continuous improvement initiatives and lean service processes.

Key Performance Indicators (KPIs)

Customer Satisfaction Index (CSI)
Technician Productivity and Efficiency
Labor Gross Profit
Shop Throughput
First-Time Fix Rate
Comeback Percentage
Warranty Recovery
Departmental Revenue Growth
Employee Retention
Safety and OSHA Compliance

Physical Requirements

Ability to walk throughout the service facility daily.
Occasional lifting of up to 50 pounds.
Ability to work in a shop environment with varying temperatures, noise, and exposure to vehicle equipment.

Benefits:

401(k)
401(k) matching
Health insurance
Dental insurance
Vision insurance
Supplemental voluntary insurances available.
Life Insurance is fully funded by the employer
Employee assistance program
Employee discount
Paid time off
Birthday day off
Recognition for longevity
Parental leave
Referral program
Health Club/Recreation Center membership reimbursements
Employee Team Member Programs and more!

Required Education:

Bachelor's degree in Business Administration, Management, or a related field.

Required Experience:

Minimum of 5 years of experience in a service management role or similar position.
Proven track record of successfully managing teams and improving service delivery.
Experience in developing and implementing service strategies and processes.
Familiarity with industry standards and best practices in service management.

Required Skills and Abilities:

Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Ability to analyze service metrics and implement improvements.
Proficiency in using service management software and tools.
Strong problem-solving and decision-making abilities.
Ability to work under pressure and manage multiple priorities.
Customer-focused mindset with a commitment to delivering high-quality service.

Quick Apply

Refine Your Search

delivery lead associate manager jobs in cleveland, oh

Service Manager Freightliner Dealership

Talent Developer

Manager of Legal Advovacy

Director of Nursing

Senior Program Manager

Catering Sales Lead

Delivery Lead Associate Manager

Shipping & Receiving Supervisor

Transportation Supervisor

Supervisor, Warehouse Operations

Production Supervisor

Lead Associate

Product Owner/Product Owner Senior/Product Owner Advanced

Transportation Supervisor

Market Delivery Manager - XDT

DoD SkillBridge: Transportation Manager

Area Manager

Area Manager, Early Career (2027) – Ohio

Associate Medical Sales Representative

Customer Service Representative

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