Top 5 Desktop support technician i Jobs in Cleveland, Oh

Desktop Support Technician I
AmTrust Financial Services, Inc. —Cleveland, OH
- $19 - $28 an hour
- Overtime
- Mid-level
- Children
- Travel
- Health insurance
- Dental insurance
Technical Support Services Technician I
FIT Technologies —Cleveland, OH
- $45,000 - $55,000 a year
- Overtime
- Office
- Windows
- Ability to lift 50 pounds
- Paid parental leave
- Paid holidays
Quick Apply
9d
Help Desk Technician (Level 1)
Integra Testing Services —Mentor, OH
- $55,000 - $65,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Windows
- High school diploma or GED
Quick Apply
3d

More jobs to discover

Find similar jobs that you might be interested in.

Technical Support Services Technician I
FIT Technologies —Cleveland, OH
Reliable transportation, valid driver’s license, and valid vehicle insurance. Possess ability to relay technical information and instruction (written and verbal…
$45,000 - $55,000 a year
Quick Apply
9d
Registered Veterinary Technician
North Royalton Animal Hospital —North Royalton, OH
Must be registered, licensed, certified. As a Registered Veterinary Technician, you will play a vital role in providing high-quality medical support, ensuring…
$22 - $25 an hour
Quick Apply

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

IT Help Desk Technician (Level 1–2 Support)
Pepper Construction —Dublin, OH
Experience with printer/peripheral troubleshooting and remote support tools. You’ll play a key role in managing identity and device security through Entra ID,…
Quick Apply
5d
Engineer: Tier 1 (On-site)
Trace3 —Columbus, OH
A valid driver's license is required. Perform systems engineering, design, analysis, and experimentation of wireless networks.
$80,000 - $85,000 a year

I want to receive the latest job alert for desktop support technician i in cleveland, oh

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

desktop support technician i jobs near cleveland, oh

Technical Support jobs in Cleveland, OH

Helpdesk Technician jobs in Eagle, ID

Pharmacy Technician jobs in Covington, LA

Helpdesk Technician jobs in El Dorado Hills, CA

Helpdesk Technician jobs in Hollywood, FL

Ekg Technician jobs in Fayetteville, NC

Surgical Technician jobs in Kissimmee, FL

Helpdesk Technician jobs in Costa Mesa, CA

Pharmacy Technician jobs in Evansville, IN

Peer Support jobs in Fargo, ND

Technical Support jobs in Santa Clarita, CA

Technical Support jobs in Tacoma, WA

Technical Trainer jobs in New York, NY

Technical Support jobs in Everett, WA

Technical Support jobs in Puerto Rico

Child Support Agent jobs in North Carolina

Technical Program Manager jobs in Michigan

Desktop Support Technician jobs in Charlotte, NC

Desktop Support Technician jobs in Arlington, TX

Desktop Support jobs in Minneapolis, MN

Desktop Support Technician I

AmTrust Financial Services, Inc. -
Cleveland, OH

Apply Now

Job Details

Full-time
$19 - $28 an hour

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Opportunities for advancement
Life insurance

Qualifications

Incident management software
Computer hardware
Desktop (troubleshooting support)
Customer support ticket management
Desktop applications
Desktop administration
CompTIA A+
Ticketing system technical support

Full Job Description

Overview:

AmTrust Financial is currently seeking a talented individual to fill a role as Desktop Support Technician. The Desktop Support Technician will report to the Director, IT End User Services. The Desktop Support Technician is part of the Teir II team responsible for supporting a multitude of IT related issues that range from desktops, laptops, network, telecom, video conferencing, VoIP, mobility and server or infrastructure problems. The position is also a member of a global remote support team working to diagnose, resolve, and respond to IT incidents in a fast-paced environment.

The Desktop Support Technician provides end-user support and installs/maintains personal computer hardware and software utilizing hands-on and remote resolution capabilities to ensure the efficient and successful operations of AmTrust’s corporate business, while following all IT and Security standards and practices. The Desktop Support Technician will work closely with other IT groups, business departments, and external entities.

Responsibilities:

Provide high quality, service focused support, in person, by phone or email with both onsite and remote end users.
Troubleshoot problem areas in a timely and accurate fashion and provide end-user assistance where required.
Troubleshoot and resolve complex issues and work with other teams to identify root cause and resolution.
Follow up with customers to ensure their technology needs are being met and issues are resolved.
Install, diagnose, repair, maintain and upgrade all PC hardware and equipment to ensure optimal workstation performance.
Provide desktop/laptop break/fix/maintenance support
Provide support to growing mobility platforms (iOS, Android, MacOS and Windows based platforms)
Document incidents, problems and requests in the company ticketing system (ServiceNow).
Ensures detailed work notes are documented with every ServiceNow ticket.
Escalate critical incidents to Management as needed.
Perform regular stock room audits to assist the IT Asset Management team
Day-to-day-operational activities associated with shipping and receiving of IT hardware.
Work independently while simultaneously being a collaborative team member striving for team success.
Follow standard operating procedures around process and documentation.
Minimal travel required.
Keeps current with market trends and demands.
Performs other functionally related duties as assigned.
May be required to work overtime as assigned.

Qualifications:

Required:

Associates degree: proven industry experience will be acceptable in lieu of degree
2-3 years of experience in IT Desktop Support with a focus on end user facing services
A+ Certification highly desirable
Experience with Windows 10
Knowledgeable in Microsoft Office Applications
Working knowledge with Help Desk ticketing systems such as ServiceNow

Preferred:

Hands on experience with Adobe Acrobat, VPN Clients, Cisco Jabber
Troubleshoot and installation of Laptops/PC, printers, and copiers
Experience working with Active Directory
Basic Networking (TCP/IP)
Cisco Phones and Soft Phones
Microsoft MCP (Microsoft Certifications)

The salary range for this role is $19 - $28.00/hour.

Please note that the salary information shown above is a general guideline only. Salaries are based upon a wide range of factors considered in making the compensation decision, including, but not limited to, candidate skills, experience, education and training, the scope and responsibilities of the role, as well as market and business considerations.

What We Offer:

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.

Apply Now

Refine Your Search

desktop support technician i jobs in cleveland, oh

Desktop Support Technician I

Technical Support Services Technician I

Help Desk Technician (Level 1)

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for desktop support technician i in cleveland, oh

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected