Top 1 Director of front office Jobs in Cleveland, Oh

Director of Rooms - Hilton Cleveland Downtown
Hilton —Cleveland, OH
- Full-time
- Inventory management
- Hotel
- Front desk
- Paid parental leave
- Employee stock purchase plan
1d

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Director of Rooms - Hilton Cleveland Downtown

Hilton -
Cleveland, OH

Apply Now

Job Details

Full-time
1 day ago

Benefits

Paid parental leave
Employee stock purchase plan
Health insurance
Dental insurance
Paid time off
Parental leave
Employee assistance program
Retirement plan

Qualifications

Hotel cost control
Strategic management
Hotel housekeeping management
Proactive hotel and accommodations guest assistance
Operations management
Inventory management
Hotel strategy implementation
Performance management strategy
Hotel quality control
Employee engagement strategy
Leading financial planning
Employee retention
Managing hospitality teams
Quality improvement leadership
Team development
Professional development support
Employee retention strategy
Leading team collaboration initiatives
Front desk
Operational excellence initiatives
Employee engagement
Customer satisfaction improvement
Senior level
Hotel operations budget management
Team motivation (leadership skill)
Operations planning
Cross-functional communication
Organizational budget management
Team building

Full Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Rooms Division Director , you’re not just providing strategic leadership and direction for the hotel’s rooms division operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

Lead rooms division operations: Direct all aspects of the Rooms Division, including front office, housekeeping, and guest services
Shape service excellence strategy: Monitor guest service trends, assess overall satisfaction, and direct improvements to enhance the guest experience and drive long-term service quality
Manage budgets and resources: Oversee financial planning, cost control, inventory management, and systems usage to support operational goals
Support cross-functional initiatives: Collaborate with sales, marketing, and other departments to coordinate site visits, special requests, and promotional efforts
Cultivate a high-performing team: Drive engagement and retention through performance management, professional development, and recognition programs

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

How We'll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
Financial security for your future – Our retirement plans make it easier to save for what’s next

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

Apply Now

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director of front office jobs in cleveland, oh

Director of Rooms - Hilton Cleveland Downtown

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