IT PROJECT MANAGER
We are looking for an IT Project Manager with strong administrative and technical aptitude to support in managing a portfolio of 30+ active projects while also contributing to IT operations and infrastructure. This role sits at the intersection of project coordination and systems administration — you will track project status and deliverables, coordinate across development and business teams, manage help desk ticket flow, and support day-to-day IT administrative functions including user access, device management, and documentation.
This is an ideal role for someone who is organized, proactive, and comfortable working across both technical and business teams. You will gain broad exposure to enterprise technology operations — ERP systems, data warehousing, e-commerce, and vendor integrations — while building a foundation for growth into project management, IT management, or systems engineering.
The successful candidate will demonstrate reliability, curiosity, and follow-through. They will be expected to work in-office regularly to collaborate with peers, maintain consistent communication, and build a strong foundation of projects, practices and habits.
Project Coordination and Delivery Support
- Support the tracking and coordinating of a portfolio of 30+ active projects across ERP, e-commerce, data warehousing, and internal tools
- Maintain project status documentation, update timelines, and prepare status reports and briefings for leadership
- Manage and prioritize the help desk ticket queue in Azure DevOps (ADO), ensuring SLA targets are met, tickets are triaged properly, and escalations reach the right developer with thorough context
- Coordinate across development, business, and vendor teams — schedule meetings, track action items, follow up on deliverables, and ensure nothing falls through the cracks
- Communicate clearly with both technical and non-technical stakeholders — translate project status, blockers, and technical issues into language appropriate for each audience
Documentation, Reporting, and Knowledge Management
- Develop, document, and maintain runbooks for recurring issues and standard operating procedures — the goal is to make common resolutions repeatable and self-service where possible
- Build and maintain a knowledge base of known issues, workarounds, and resolution steps organized by system and category — create onboarding documentation for new users and systems
- Identify patterns in help desk tickets and project blockers — surface recurring issues to the development team for root cause fixes rather than repeated manual intervention
- Prepare project portfolio reports, resource allocation summaries, and executive briefings for leadership review
IT Administration, Team and Systems Support
- Manage user licensing and access management — provisioning, deprovisioning, and auditing user accounts across D365, Azure AD, and internal applications
- Support device and asset management — assist with hardware procurement, device tracking, standardization, and new user setup and migration
- Assist with deployment processes — support the development team during production deployments, pre-deployment checks, and post-deployment validation
- Monitor system health, batch jobs, and integration endpoints — flag failures or anomalies before they become user-facing incidents
- Support conference room AV technology, vendor coordination, and general IT infrastructure tasks as needed
- Provide day-to-day guidance and support to a small IT team (Analyst and eCommerce Customer Specialist, etc.)
- Prioritize team workload and align tasks with organizational goals and project timelines
- Mentor team members, support skill development, and assist with problem resolution
- Serve as an escalation point for complex technical or customer-related issues
- Foster a collaborative, customer-focused team environment
WHAT YOU’LL NEED TO SUCCEED
- 5-7 years of experience in IT coordination, project support, IT administration, or a related technical operations role
- Demonstrated ability to manage multiple concurrent workstreams, track deliverables, and follow through on action items across teams
- Familiarity with ticketing and project management systems (Azure DevOps, Jira, ServiceNow, or similar)
- Strong written communication skills — ability to document processes, write status reports, and communicate with both technical and non-technical audiences
- Organized and detail-oriented — you track what matters, follow up without being asked, and keep documentation current
- Comfort working in a Windows / Microsoft 365 environment including Excel, Teams, SharePoint, and Outlook
- Willingness to learn Azure DevOps, D365, and enterprise systems on the job
- Strong attention to detail and accuracy in deliverables
- Consistent follow-up and proactive communication with team, peers and management
- Reliable time management and ability to work on-site regularly (minimum 3 days per week)
- Willingness to take direction, ask questions, and document learning
- Proven ability to lead, coach, and develop small technical teams in a collaborative, results-driven environment
- Experience prioritizing and delegating work across team members to balance operational support and project demands
- Strong mentoring skills, with a track record of developing team capabilities and performance
- Ability to effectively manage team dynamics, address conflicts, and foster a positive, accountable culture
NICE TO HAVE QUALIFICATIONS
- Experience with Microsoft Dynamics 365 (Commerce, Finance & Operations, or Business Central) or other enterprise ERP systems
- Exposure to Azure DevOps boards and pipelines, Git version control
- Experience writing runbooks, SOPs, project documentation, or knowledge base articles in a professional setting
- Familiarity with Azure Active Directory, user provisioning, and license management
- CompTIA A+/Project+, ITIL Foundation, PMP/CAPM, or Microsoft 365 Fundamentals certification
- Background in distribution, manufacturing, or B2B operations
- Within 30 days: Onboarded to the project portfolio and ticket queue. Familiar with all active projects, key stakeholders, and the most common issue categories. Initial runbooks drafted for the top 5 recurring help desk issues.
- Within 60 days: Owning the help desk queue and project status tracking end-to-end. Independently preparing project status reports and coordinating across teams.
- Within 90 days: Knowledge base established with 15+ runbooks. Proactively identifying project risks and ticket patterns, recommending root cause fixes, and managing user access and device administration independently.
This role is designed as a foundation for advancement. Upon demonstrating consistent reliability, accountability, leadership, and delivery of successful IT initiatives, the IT Project Manager may progress into one of the following career paths:
- Senior IT Project / Program Manager (Enterprise initiatives, portfolio management, strategic planning)
- IT Manager (Expanded team leadership, operational ownership, resource planning, and performance management)
- Director of IT (Strategic leadership, organizational IT direction, budget ownership, and alignment of technology with business goals)
Progression will be based on visible results, ownership of deliverables, team leadership effectiveness, and proactive contribution—not tenure.
This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. They may change, or new ones may be assigned at any time with or without notice.
WORK ENVIRONMENT:
At the corporate level, the work environment characteristics described herein are generally representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is moderately quiet to moderately noisy. Temperature is moderated by heat in the winter and air conditioning or air circulation methods in the summer.
HOW WE WILL TAKE CARE OF YOU
Medical, Dental, & Vision
Profit-Sharing
Generous Time Off Policies
Tuition Reimbursement Program
Military Leave Pay
Voluntary Dependent Life Insurance
Accident and Critical Illness
Company Paid Life Insurance
Wellness Program
Company Paid Holidays
401k Retirement Savings Plan
Employee Assistance Program
Veteran’s Day Pay
Limited Purpose F.S.A and Dependent Care F.S.A
Company paid Short Term Disability, and Long-Term Disability
Don’t meet every single requirement? That’s okay. At Millcraft, we believe great people come with many different experiences, and if our core values—Family, Passion, Aspire, Responsible, and Deliver & FUN—resonate with you, we encourage you to apply. We’re always looking for people who think differently, bring new perspectives, and want to grow with us.
Your passion, our purpose—let’s make a difference together.
Millcraft Paper Company is an EEO employer. We are committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability, or veteran status. Millcraft Paper Company complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must have authorization to work for Millcraft Paper Company.
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