Top 2078 Experience strategy manager Jobs in Cleveland, Oh

Service Manager
Valley Freightliner —Parma, OH
- $95,000 - $150,000 a year
- 5 years
- Bachelor's degree
- Computer skills
- Health insurance
- Dental insurance
Quick Apply
PMO and Bids & Proposals Manager
Safran Electrical & Power —Twinsburg, OH
- $93,000 - $120,000 a year
- Full-time
- 5 years
- Engineering
- Office
- Relocation assistance
Quick Apply
District Manager Wireless - Verizon Francise
bp —Westlake, OH
- $70,000 - $80,000 a year
- Merchandising
- Pass drug screening
- Analysis skills
- Paid parental leave
- Parental leave
Global Change Management Leader, Customer Experience CoE
Lubrizol —Wickliffe, OH
- Hybrid work
- Office
- Bachelor's degree
- Continuous improvement
Staff Project Manager
bp —Westlake, OH
- Hybrid work
- Pass drug screening
- Office
- Travel
Customer Success Manager
3E —Cleveland, OH
- $74,000 - $84,000 a year
- Full-time
- Remote
- Mid-level
- 2 years
- Communication skills
- Disability insurance
- Health insurance
Quick Apply
11d
Operations Division Manager - Fraud Solutions-- Head of Fraud Products, Segments and Channels
KeyBank National Association —Brooklyn, OH
- $116,000 - $216,000 a year
- Full-time
- Remote
- Bachelor's degree
- Experience equivalent to degree accepted
- In-person
Select Customer Success Account Manager- Cleveland, OH
UPS —Cleveland, OH
- $61,620 - $107,880 a year
- Full-time
- Marketing
- Mid-level
- Bachelor's degree
- Health savings account
- AD&D insurance
2d
Operations Consulting - Value Capture - Procurement Strategy and Strategic Sourcing - Manager
PRICE WATERHOUSE COOPERS —Cleveland, OH
- $99,000 - $232,000 a year
- Analysis skills
- Bachelor's degree
- Mentoring
- Paid holidays
- Health insurance
Health Care Marketing Strategy Manager
Deloitte —Cleveland, OH
- $163,400 - $322,100 a year
- Full-time
- Management
- Presentation skills
- Travel
2d
Life Sciences Experience Design Strategy Senior Manager
Deloitte —Cleveland, OH
- $198,700 - $391,600 a year
- Full-time
- Presentation skills
- Travel
- US work authorization
1d
Manager of Operations (Cleveland, Ohio / Hybrid)
FreedomCare —Cleveland, OH
- $100,000 - $120,000 a year
- Full-time
- Hybrid work
- 5 years
- Mid-level
- Office
- Health insurance
- Retirement plan
Quick Apply
Manager, Workplace Experience & Facilities
Eaton —Beachwood, OH
- $130,000 - $190,000 a year
- Hybrid work
- Background check
- Hospitality
- 5 years
- Retirement plan
Sr. Event Experience Manager (Incentive & Sales Meeting Experience Required) - Remote
Meetings & Incentives Worldwide Inc. —Chagrin Falls, OH
- Remote
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Paid holidays
- Health insurance
Employee Growth and Culture Manager
The Legal Aid Society of Cleveland —Cleveland, OH
- $79,568 - $118,821 a year
- 7 years
- Office
- Bachelor's degree
- Disability insurance
- Health insurance
Quick Apply
10d
Contact Center Strategy, Growth, and Transformation Manager
Deloitte —Cleveland, OH
- $134,500 - $265,100 a year
- Full-time
- Up to 50% travel
- Mid-level
- Bachelor's degree
10d
Account Manager (Facilities Management) - Cleveland, OH
CBRE —Cleveland, OH
- $48.80 - $62.50 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Area Director
Another Broken Egg Cafe —Strongsville, OH
- $70,000 - $90,000 a year
- Full-time
- Mid-level
- Mentoring
- Recruiting
- Paid time off
- 401(k) matching
Quick Apply
Executive Director – Senior Living
Sunrise Senior Living —Parma, OH
- $99,736 - $142,584 a year
- Full-time
- Recruiting
- Senior level
- Leadership
- Paid holidays
- Health insurance
Customer Success Team Manager
BrightEdge —Cleveland, OH
- $90,000 - $140,000 a year
- Full-time
- 5 years
- Bachelor's degree
- Mentoring
- Commuter assistance
- Paid parental leave

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experience strategy manager jobs near cleveland, oh

Service Manager

Valley Freightliner -
Parma, OH

Quick Apply

Job Details

$95,000 - $150,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance
Referral program

Qualifications

Customer communication
Managing teams in a customer support role
Key Performance Indicators
Bachelor's degree
Computer skills

Full Job Description

Job Purpose:

The Service Manager is responsible for overseeing and managing the service department to ensure efficient and effective service delivery to clients. This role involves coordinating service activities, managing a team of service professionals, and ensuring customer satisfaction through high-quality service standards.

Key Responsibilities:

Lead and manage the service team to deliver exceptional service to clients, ensuring all service requests are handled promptly and effectively.
Develop and implement service policies and procedures to enhance operational efficiency and service quality.
Monitor service operations and performance metrics to identify areas for improvement and implement necessary changes.
Collaborate with other departments to ensure seamless service delivery and address any service-related issues.
Handle escalated customer complaints and issues, providing solutions and ensuring customer satisfaction.
Conduct regular training sessions for service staff to enhance their skills and knowledge.
Prepare and manage the service department budget, ensuring cost-effective operations while maintaining high service standards.
Maintain up-to-date knowledge of industry trends and advancements to continuously improve service offerings.
Ensure compliance with all relevant regulations and standards in service delivery.
Foster a positive and collaborative work environment to motivate and engage the service team.

Benefits:

401(k)
401(k) matching
Health insurance
Dental insurance
Vision insurance
Supplemental voluntary insurances available.
Life Insurance is fully funded by the employer
Employee assistance program
Employee discount
Paid time off
Birthday day off
Recognition for longevity
Parental leave
Referral program
Health Club/Recreation Center membership reimbursements
Employee Team Member Programs and more!

Required Education:

Bachelor's degree in Business Administration, Management, or a related field.

Required Experience:

Minimum of 5 years of experience in a service management role or similar position.
Proven track record of successfully managing teams and improving service delivery.
Experience in developing and implementing service strategies and processes.
Familiarity with industry standards and best practices in service management.

Required Skills and Abilities:

Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Ability to analyze service metrics and implement improvements.
Proficiency in using service management software and tools.
Strong problem-solving and decision-making abilities.
Ability to work under pressure and manage multiple priorities.
Customer-focused mindset with a commitment to delivering high-quality service.

Quick Apply

Refine Your Search

experience strategy manager jobs in cleveland, oh

Service Manager

PMO and Bids & Proposals Manager

District Manager Wireless - Verizon Francise

Global Change Management Leader, Customer Experience CoE

Staff Project Manager

Customer Success Manager

Operations Division Manager - Fraud Solutions-- Head of Fraud Products, Segments and Channels

Select Customer Success Account Manager- Cleveland, OH

Operations Consulting - Value Capture - Procurement Strategy and Strategic Sourcing - Manager

Health Care Marketing Strategy Manager

Life Sciences Experience Design Strategy Senior Manager

Manager of Operations (Cleveland, Ohio / Hybrid)

Manager, Workplace Experience & Facilities

Sr. Event Experience Manager (Incentive & Sales Meeting Experience Required) - Remote

Employee Growth and Culture Manager

Contact Center Strategy, Growth, and Transformation Manager

Account Manager (Facilities Management) - Cleveland, OH

Area Director

Executive Director – Senior Living

Customer Success Team Manager

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