Top 52 Guest service agent Jobs in Cleveland, Oh

Front Desk Agent PM 3-11:30
Pyramid Hotel Group —Beachwood, OH
- $15 an hour
- Weekends as needed
- Computer literacy
- Hotel
- High school diploma or GED
8d
Guest Service Agent
Drury Hotels Company LLC —Cleveland, OH
- $17.15 - $25.16 an hour
- Urgently hiring
- Cooking
- English
- Hotel
- Disability insurance
- Health insurance
13d
Front Office - Guest Service Agent - FT
Kimpton Hotels & Restaurants —Cleveland, OH
- From $18 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Entry level
- Health insurance
- Dental insurance
Quick Apply
6d
Front Desk Agent
The Metropolitan at the 9 hotel —Cleveland, OH
- $16 - $17 an hour
- Part-time
- Computer literacy
- Hotel
- Computer skills
- Employee discount
- Opportunities for advancement
Quick Apply
Guest Service Agent
CLEVELAND SOUTH HOSPITALITY LLC —Independence, OH
- 8 hour shift
- Computer literacy
- No high school diploma
- Hotel
Quick Apply
Front Desk - Night Audit Guest Service Agent (Part-Time)
Pyramid Hotel Group —Cleveland, OH
- $17 - $18 an hour
- Part-time
- Driver's License
- Ability to stand for extended periods
- Communication skills
10d
Agent Front Desk InterContinental Hotel
InterContinental —Cleveland, OH
- $18.50 an hour
- Night shift
- Sales
- Computer literacy
- Basic math
11d
Guest Services Representative (Front Desk Agent) - Sonesta Simply Suites
J&P Hospitality Management, LLC —Middleburg Heights, OH
- $14 - $17 an hour
- Part-time
- 18 years or older
- Ability to walk for extended periods
- Ability to climb stairs
Quick Apply
Front Desk - Night Audit Guest Service Agent
Pyramid Hotel Group —Cleveland, OH
- $16 - $18 an hour
- Weekends as needed
- Driver's License
- Ability to stand for extended periods
- Communication skills
13d
Front Desk Agent - Hotel Cleveland, Autograph Collection
Coury Hospitality —Cleveland, OH
- Full-time
- Sales
- Writing skills
- English
Quick Apply
Front Desk - Guest Services Agent
Pyramid Hotel Group —Cleveland, OH
- $15.00 - $16.50 an hour
- Weekends as needed
- Driver's License
- Ability to stand for extended periods
- Communication skills
5h
Front Desk Agent
The Cleaning Girlz —Cleveland, OH
- $15.00 - $16.50 an hour
- Part-time
- Hospitality
- Customer service
- English
- Paid time off
- Employee discount
Quick Apply
Hotel Front Desk Agent
Courtyard by Marriott Cleveland Airport South —Middleburg Heights, OH
- From $16 an hour
- Part-time
- Hotel
- US work authorization
- Organizational skills
- Health insurance
- Paid time off
Quick Apply
13d
Residence Inn Cleveland Downtown - Front Desk Flex Shifts
Aimbridge Hospitality —Cleveland, OH
- $17.40 - $17.50 an hour
- Weekends as needed
- Residential
- Hotel
- High school diploma or GED
- AD&D insurance
- Disability insurance
5d
Front Desk Agent
Residence Inn Cleveland Independence —Independence, OH
- $16 an hour
- Weekends as needed
- Computer literacy
- Residential
- Hotel
- Disability insurance
- Health insurance
Guest Service Agent
CLEVELAND STRONGSVILLE HOSPITALITY LLC —Strongsville, OH
- 8 hour shift
- Computer literacy
- No high school diploma
- Hotel
Quick Apply
Guest Service Representative
Springhill Suites by Marriott - Cleveland Solon —Solon, OH
- Weekends as needed
- Clean driving record
- Hotel
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
1d
Guest Services Agent
Savour Hospitality —Cleveland, OH
- $17 an hour
- Weekends as needed
- Background check
- Customer service
- Mid-level
Quick Apply
Assistant Front Office Manager ** Extra Wellness Day Off Each Month!
Hyatt Regency Cleveland —Cleveland, OH
- Mid-level
- Hotel
- Supervising experience
- Paid holidays
- Health insurance
Front Desk Agent
Courtyard by Marriott Cleveland Westlake —Westlake, OH
- $16 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- In-person
- Health insurance
- Dental insurance
Quick Apply
8d

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guest service agent jobs near cleveland, oh

Front Desk Agent PM 3-11:30

Pyramid Hotel Group -
Beachwood, OH

Apply Now

Job Details

Full-time
$15 an hour
8 days ago

Qualifications

Customer communication
High school diploma or GED
Computer skills

Full Job Description

Location: Beachwood, Ohio, 44122

Job Type: Full time

Category: Rooms

Job ID: R0064927

$15 - $15

widget: Regular

Cleveland Marriott East

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

As one of the premier hotels in Beachwood, Ohio, we offer easy access to University Hospital's Ahuja Medical Center, Tri-C East's campus, MGM Casino, ThistleDown Racino and numerous museams including the Rock & Roll Hall of Fame, as well as the area’s premier shopping and dining @ Pinecrest. Our talented team of professionals have yet again led us to a TripAdvisor Certificate of Excellence. We want to build on that momentum and continue hiring only the best in the business. If you're looking to grow as part of a strong team, come see what we can offer you for your career! Cleveland Marriott East boasts 298 guest rooms, 13,000 sq ft of event space, M Club, restaurant, and a bar.

What you will have an opportunity to do:

We are looking for a highly motivated individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area.

If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Your Role:

Help guests discover their “Wanderlust” experience
Provide exceptional customer service by being engaging and taking sincere interest
Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
Promote and sell special hotel programs.
Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
Be knowledgeable of all emergency procedures and policies.
Maintain house bank.
Communicate all pertinent information to manager on duty.
Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
Assist other departments as needed.

What are we looking for?

Qualifications:

High school diploma or equivalent.
A strong desire to make an impact on other people
An outgoing and engaging personality
Computer skills
Excellent verbal and written communication skills
Ability to work in a fast-paced setting
Ability to stand for the duration of the shift
Must be available to work various shifts including weekends and holidays

#IND100

#ZR80

Compensation:

$15

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Apply Now

Refine Your Search

guest service agent jobs in cleveland, oh

Front Desk Agent PM 3-11:30

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Front Desk Agent - Hotel Cleveland, Autograph Collection

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Residence Inn Cleveland Downtown - Front Desk Flex Shifts

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Assistant Front Office Manager ** Extra Wellness Day Off Each Month!

Front Desk Agent

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