Top 283 Guest services leader Jobs in Cleveland, Oh

Stay n Play Specialist Lead
Central Bark Doggy Day Care —Broadview Heights, OH
- $14 - $16 an hour
- Full-time
- Customer service
- Mid-level
- Ability to lift 50 pounds
- Paid training
- Health insurance
Quick Apply
BOH, Expo, Cook, Dish, Shift Leader
Barrio Tacos —Hudson, OH
- $15 - $19 an hour
- Part-time
- Hospitality
- English
- Ability to lift 50 pounds
Quick Apply
Shift Leader
Choolaah Indian BBQ —Westlake, OH
- $18 - $20 an hour
- 8 hour shift
- 18 years or older
- Computer literacy
- Fast casual restaurant
- Health insurance
- Dental insurance
Quick Apply
Store Floor Lead (Sur La Table)
CSC Generation —Woodmere, OH
- Part-time
- Merchandising
- Mid-level
- Cash register
Quick Apply
3d
Shift Leader (Indeed Event)
Panda Restaurant Group —Northfield, OH
- $18 - $21 an hour
- Email
- Ability to lift 50 pounds
- Team management
- Ability to stand for extended periods
Quick Apply
Lead Line Cook
Pub Frato Chagrin Falls —Chagrin Falls, OH
- $16 - $21 an hour
- 8 hour shift
- Bar
- Casual dining restaurant
- Customer service
- Paid training
- Employee discount
Quick Apply
5d
Shift Leader (Indeed Event)
Panda Restaurant Group —Mentor, OH
- $18 - $21 an hour
- Email
- Ability to lift 50 pounds
- Team management
- Ability to stand for extended periods
Quick Apply
Join the Taco Bell Team – Crew Member, Shift Lead & Assistant General Manager Proud. Bold. Level Up
Taco Bell —Westlake, OH
- From $12 an hour
- 8 hour shift
- 18 years or older
- High school diploma or GED
- Driver's License
- Paid training
- Disability insurance
Quick Apply
8d
Team Leader
Chick-fil-A —Brunswick, OH
- Up to $17.75 an hour
- 8 hour shift
- No education required
- Customer service
- Quick service & fast food restaurant
- Paid training
- Health insurance
Quick Apply
Guest Services Leader
Pilot Company —Richfield, OH
- $14.95 - $22.22 an hour
- Weekends as needed
- Background check
- Military encouraged
- Computer skills
- Health insurance
- Dental insurance
Support Lead Part Time
Five Below Inc —North Olmsted, OH
- From $11.50 an hour
- Part-time
- 18 years or older
- Mid-level
- Travel
- Health insurance
Quick Apply
8d
General Merchandise Team Leader
Target —Cleveland, OH
- $21.75 - $37.00 an hour
- Part-time
- 18 years or older
- Merchandising
- Mid-level
- Paid holidays
- Disability insurance
Executive Team Leader Human Resources (Assistant Store Manager) - Fairview Park, OH
Target —Fairview Park, OH
- $64,000 - $128,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Conflict management
- Paid holidays
- Disability insurance
8d
Food Service Team Leader (Hourly Starbucks Supervisor)
Target —Cleveland, OH
- $21.75 - $37.00 an hour
- Part-time
- 18 years or older
- Merchandising
- Mid-level
- Paid holidays
- Disability insurance
Shift Leader
Insomnia Cookies —Cleveland, OH
- $16 an hour
- Part-time
- 18 years or older
- Bakery
- Mentoring
- Employee discount
- Pet insurance
Quick Apply
Guest Experience Lead
Greater Cleveland Aquarium —Cleveland, OH
- From $14 an hour
- Weekends as needed
- Background check
- Public speaking
- Mid-level
- Paid training
- Disability insurance
Quick Apply
2d
Lead Hospitality Supervisor - Rocket Mortgage Arena - Catering
Aramark —Cleveland, OH
- $23.90 an hour
- Inventory management
- English
- Mid-level
- Disability insurance
- Health insurance
2d
NEW Chick-fil-A* Team Leader
Chick-fil-A —Cleveland, OH
- $16 - $20 an hour
- 8 hour shift
- Mid-level
- Supervising experience
- Quick service & fast food restaurant
- Paid training
- Mileage reimbursement
Quick Apply
Lead Cashier @ CMNH
Event Network —Cleveland, OH
- $11 - $13 an hour
- Weekends as needed
- 18 years or older
- Mid-level
- Leadership
Quick Apply
Executive Team Leader General Merchandise and Food Sales - University Heights, OH
Target —University Heights, OH
- $64,000 - $128,000 a year
- Weekends as needed
- Merchandising
- Mid-level
- Analysis skills
- Paid holidays
- Disability insurance
9d

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guest services leader jobs near cleveland, oh

Stay n Play Specialist Lead

Central Bark Doggy Day Care -
Broadview Heights, OH

Quick Apply

Job Details

Full-time
$14 - $16 an hour

Benefits

Paid training
Health insurance
Employee discount
Opportunities for advancement

Qualifications

Animal behavioral training
Companion animal handling
Managing pet care teams
Staff supervision
Teamwork
Operations management
Customer service
Coaching
Team development
Mentoring
Leading team collaboration initiatives
Positive reinforcement
Pet care facility sanitization

Full Job Description

Stay & Play Lead

Role Overview

The Stay & Play Lead is responsible for overseeing the daily operation of the Stay & Play department, ensuring every dog receives safe, individualized, and enriching care while supporting and coaching the team assigned to the department. This is a working leadership position, meaning the Lead actively participates in daily Stay & Play activities while also directing workflow, maintaining quality standards, and serving as the primary point of communication between Stay & Play, management, and other departments.

The Stay & Play Lead is expected to model Central Bark’s standards for safety, customer service, Fear Free handling, and positive reinforcement while fostering a collaborative and supportive team environment.

Key Responsibilities

Department Leadership

Lead the day-to-day operations of the Stay & Play department during assigned shifts.
Delegate tasks and adjust priorities throughout the day to ensure all dogs receive timely care.
Monitor department workflow and redistribute assignments as needed to maintain efficiency.
Serve as the primary resource for Stay & Play staff by answering questions, providing direction, and assisting with problem-solving.
Coach and mentor team members through real-time feedback and hands-on support.
Communicate department updates, concerns, and operational needs to management.

Dog Care & Enrichment

Independently manage daily schedules, including potty breaks, enrichment activities, feedings, medications (when applicable), and report cards.
Safely manage 8–16 Stay & Play dogs while maintaining individualized care and attention.
Plan and adapt enrichment activities based on each dog’s personality, energy level, behavior, and emotional state.
Monitor each dog’s physical and behavioral wellbeing throughout the day and adjust activities as needed.
Ensure all handling follows Fear Free and positive reinforcement principles.

Quality & Safety

Ensure all Stay & Play dogs receive complete, accurate, and timely care.
Verify that report cards, notes, and daily documentation are completed accurately before dogs depart.
Monitor cleanliness and organization of Stay & Play yards, kennels, equipment, and common areas.
Identify safety concerns and take immediate action to resolve or escalate them.
Respond appropriately to incidents involving dogs and ensure all required documentation is completed.

Communication

Coordinate closely with Front Desk regarding arrivals, departures, special instructions, and parent communication.
Communicate with Group Play, Grooming, Training, and Management to ensure smooth transitions between departments.
Keep management informed of behavioral concerns, operational challenges, staffing needs, or customer issues.
Ensure important information is clearly communicated between shifts.

Team Support

Foster a positive, collaborative work environment.
Lead by example through professionalism, reliability, and accountability.
Assist in training new Stay & Play team members and reinforcing department procedures.
Help identify opportunities to improve efficiency, enrichment programs, and overall guest experience.

Required Qualifications

Previous professional experience working with dogs in a daycare, boarding, veterinary, training, or similar environment.
Demonstrated ability to safely handle dogs of all sizes, breeds, and temperaments.
Strong organizational and time management skills.
Excellent written and verbal communication.
Ability to remain calm and make sound decisions under pressure.
Comfortable leading, coaching, and supporting coworkers throughout the shift.
Commitment to Fear Free handling and positive reinforcement training methods.

Core Competencies

Leadership & Accountability
Leads by example, supports teammates, and takes ownership of department success.
Team Development
Coaches employees, reinforces standards, and encourages continuous learning.
Organization & Time Management
Prioritizes competing responsibilities while maintaining high-quality care.
Problem Solving & Decision Making
Makes informed decisions that prioritize dog safety, team efficiency, and guest satisfaction.
Communication
Shares information clearly with coworkers, management, and other departments.
Dog Behavior & Welfare
Recognizes stress signals, adjusts care appropriately, and promotes safe, enriching experiences for every dog.
Positive Reinforcement
Ensures all interactions align with reward-based, Fear Free handling principles.

Work Environment

Work is performed indoors and outdoors in varying weather conditions.
Frequent walking, standing, bending, lifting, kneeling, and handling dogs of all sizes and temperaments.
Ability to safely lift up to 50 pounds and assist with larger dogs when necessary.

Schedule

This position follows a rotating leadership schedule and is cross-trained across multiple departments.

A typical week includes:

3 Stay & Play Lead shifts
1 Front Desk Lead shift
1 Group Play shift

Cross-training allows leaders to support the entire facility while maintaining expertise in their primary department.

Benefits

Paid training
Employee discount
Health insurance eligible positions
Opportunities for professional development and advancement
Supportive, team-oriented culture focused on exceptional pet care

Pay: $14.00 - $16.00 per hour

Work Location: In person

Quick Apply

Refine Your Search

guest services leader jobs in cleveland, oh

Stay n Play Specialist Lead

BOH, Expo, Cook, Dish, Shift Leader

Shift Leader

Store Floor Lead (Sur La Table)

Shift Leader (Indeed Event)

Lead Line Cook

Shift Leader (Indeed Event)

Join the Taco Bell Team – Crew Member, Shift Lead & Assistant General Manager Proud. Bold. Level Up

Team Leader

Guest Services Leader

Support Lead Part Time

General Merchandise Team Leader

Executive Team Leader Human Resources (Assistant Store Manager) - Fairview Park, OH

Food Service Team Leader (Hourly Starbucks Supervisor)

Shift Leader

Guest Experience Lead

Lead Hospitality Supervisor - Rocket Mortgage Arena - Catering

NEW Chick-fil-A* Team Leader

Lead Cashier @ CMNH

Executive Team Leader General Merchandise and Food Sales - University Heights, OH

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