Top 23 Inside sales supervisor Jobs in Cleveland, Oh

Inside Sales Manager
Ericson Manufacturing —Willoughby, OH
- Full-time
- Hybrid work
- Microsoft Outlook
- Marketing
- 5 years
- Health savings account
- Paid holidays
Quick Apply
Inside Sales Manager
Winncom Technologies —Solon, OH
- Email
- Public speaking
- Mid-level
- Bachelor's degree
Inside Sales Manager - EMEA Region
Winncom Technologies —Solon, OH
- Email
- Public speaking
- Mid-level
- Bachelor's degree
Supervisor, Contracts and Service Operations
Steris —Mentor, OH
- $73,000 - $84,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- High school diploma or GED
- Paid holidays
- Disability insurance
2d
Sales Operations Manager
Ericson Manufacturing Co —Willoughby, OH
- Full-time
- Microsoft Outlook
- Marketing
- 5 years
- Health savings account
- Paid holidays
Quick Apply
Remote Sales Manager - Midwest Territory
Brechbuhler Scales, Inc. and Affiliates —Cleveland, OH
- Full-time
- Remote
- Mid-level
- Travel
- Paid holidays
- Health insurance
Quick Apply
Sr. Event Experience Manager (Incentive & Sales Meeting Experience Required) - Remote
Meetings & Incentives Worldwide Inc. —Chagrin Falls, OH
- Remote
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Paid holidays
- Health insurance
Product Support Sales Manager
Ohio Cat —Broadview Heights, OH
- Full-time
- Management
- Marketing
- Customer service
- Health savings account
- Disability insurance
Quick Apply
Inside Sales & Appointment Supervisor
Joyce Windows, Sunrooms & Baths —Parma, OH
- $17 - $18 an hour
- Weekends as needed
- Mid-level
- Reliable transportation
- Leadership
- Health insurance
- Dental insurance
Quick Apply
Branch Manager
Harrington Industrial Plastics —Valley View, OH
- Customer service
- Adults
- Mid-level
- Paid jury duty
- Health savings account

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Regional Sales Manager - EV/AV industry Experience / Remote
Motion Recruitment —Columbus, OH
This position will be responsible for driving sales and marketing activities within the East Coast territory by managing the sales process, including client…
4d
Inside Territory Sales Manager (hybrid/remote)
Grange Insurance Company —Columbus, OH
Must be licensed by the state if required. Collaborate with internal and external business partners such as field sales, underwriting, product management,…

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Inside Sales Manager

Ericson Manufacturing -
Willoughby, OH

Quick Apply

Job Details

Full-time

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Retirement plan

Qualifications

Performance dashboard reports
Staff supervision
Microsoft Outlook
Sales analytics & reporting tools
Managing teams in a customer support role
Dashboard creation
ERP systems
Dashboard creation support
Sales team management
Sales management systems proficiency
Leading team collaboration initiatives
CRM system proficiency
Sales leadership
Sales automation technologies
Cross-functional communication

Full Job Description

Sales Operations Manager

Overview: We are seeking an experience Inside Sales Manager who will be responsible for leading Inside Sales and Customer Service operations while driving process excellence, CRM effectiveness, sales analytics, lead management, quoting discipline, and revenue growth support. This role serves as the operational backbone of the sales organization by managing customer service personnel, inside sales representatives, lead-management processes, sales reporting, forecasting support, and HubSpot CRM administration.

The ideal candidate combines strong leadership skills with hands-on experience in customer service, inside sales, CRM management, data quality, and business analytics. This individual will ensure timely customer response, accurate sales information, consistent CRM usage, clean opportunity tracking, and continuous improvement across the sales administration process.

Key Responsibilities:

Lead, coach, develop, and hold accountable the Inside Sales and Customer Service teams.
Establish department goals, KPI expectations, workflow standards, and service-level expectations.
Manage daily sales administration activities, quote support workflows, reporting rhythms, and process documentation.
Monitor sales pipeline activity, quote-to-order conversion, lead progression, open opportunities, and customer follow-up.
Prepare sales reports and support leadership with forecasting, planning, dashboards, and scorecards.
Serve as the primary administrator and subject matter expert for HubSpot CRM.
Maintain accurate CRM records, workflows, dashboards, reports, forms, pipelines, task views, and automation where appropriate.
Train employees on proper HubSpot usage, including tracking emails, logging activity, creating tasks, updating deals, and using templates or snippets.
Oversee customer service activities, including customer inquiries, order status requests, issue escalation, and complaint resolution coordination.
Collaborate with Sales, Marketing, Operations, Finance, Engineering, Accounting, and Product Management to improve communication, customer response, reporting accuracy, and process effectiveness.
Develop and support lead intake, assignment, qualification, follow-up, and closure processes.
Identify recurring customer or process issues and recommend improvements that increase speed, accuracy, sales effectiveness, and customer responsiveness.

Minimum Qualifications:

Bachelor’s degree in Business Administration, Marketing, Sales, or a related field; equivalent experience may be considered.
Minimum of five years of experience in Inside Sales, Customer Service, Sales Operations, or a related leadership role.
Minimum of three years of staff management or team leadership experience.
Advanced proficiency with HubSpot CRM, including contact, company, and deal management; tasks; activity tracking; dashboards; reports; templates; and workflow concepts.
Strong Microsoft Office skills, especially Excel for reporting and analysis.
Experience working with ERP systems in a business-to-business or manufacturing environment.
Strong analytical, organizational, problem-solving, and communication skills.
Ability to work cross-functionally with Sales, Marketing, Operations, Finance, Engineering, and Product Management.

Preferred Qualifications:

Experience in manufacturing, electrical products, industrial distribution, or contractor supply channels.
HubSpot Sales Hub certification or equivalent practical CRM administration experience.
Experience aligning CRM, ERP, Outlook, marketing platforms, and business intelligence tools.
Experience with Power BI, advanced Excel dashboards, or similar reporting tools.
Lean, Six Sigma, continuous improvement, or business process documentation experience.

Benefits:

Medical, dental and vision Insurance
401(k)
401(k) Matching
Health Savings Account
Company Paid Life Insurance
Voluntary Life Insurance
Company Paid Short-term & Long-term Disability
Paid vacation & holidays

Ericson Manufacturing Company engineers and manufactures temporary power, lighting and electrical safety products for commercial/industrial construction, facility maintenance and other industries. Family owned and operated since 1918, our mission is to safeguard jobsites with quality and innovative solutions with a commitment to products made in the USA that provide ease of use and longevity in the field.

Ericson offers a competitive compensation and benefit program.

Want to learn more about Ericson? Check out our website: www.ericson.com

Benefits:

401(k) matching
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance

Application Question(s):
*
How many years of experience do you have in sales operations, inside sales, customer service, or a related business function?
*
Do you have experience working in a manufacturing, industrial, electrical products, or B2B distribution environment?

What is your desired salary?
Do you want to tell us anything else about yourself?

Work Location: Hybrid remote in Willoughby, OH 44094

Quick Apply

Refine Your Search

inside sales supervisor jobs in cleveland, oh

Inside Sales Manager

Inside Sales Manager

Inside Sales Manager - EMEA Region

Supervisor, Contracts and Service Operations

Sales Operations Manager

Remote Sales Manager - Midwest Territory

Sr. Event Experience Manager (Incentive & Sales Meeting Experience Required) - Remote

Product Support Sales Manager

Inside Sales & Appointment Supervisor

Branch Manager

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