Top 124 It support Jobs in Cleveland, Oh

IT Specialist
Trailhead Biosystems Inc. —Beachwood, OH
- $70,000 - $75,000 a year
- Full-time
- 3 years
- SharePoint
- In-person
- Relocation assistance
- Health insurance
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IT Support Technician
TCC Technology Solutions —Cleveland, OH
- $15 - $20 an hour
- Full-time
- Customer service
- Maintenance
- Research
- Health insurance
- Paid time off
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IT Helpdesk Engineer
BlueBridge Networks —Cleveland, OH
- From $20 an hour
- 8 hour shift
- Software troubleshooting
- Customer service
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Service Desk Analyst II
Great Day Improvements: A Family of Brands —Twinsburg, OH
- $23.72 - $33.00 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
11d
IT Support Specialist
Yoh, A Day & Zimmermann Company —Cleveland, OH
- $20 - $23 an hour
- Contract
- Office
- Microsoft Office
- High school diploma or GED
- Health savings account
- Disability insurance
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IT Helpdesk Technician
Cleveland Diagnostics Inc. —Cleveland, OH
- $45,000 - $50,000 a year
- Computer science
- Microsoft Outlook
- Computer Science
- Paid holidays
- Disability insurance
1d
IT Help Desk
Presrite Corporation —Cleveland, OH
- $20 - $24 an hour
- Computer science
- Computer Science
- Mid-level
18h
Entry-Level IT Support Associate (F)
Expedient —Cleveland, OH
- $32,000 - $37,000 a year
- Full-time
- Hybrid work
- Windows
- Analysis skills
- Computer networking
- Paid training
- Disability insurance
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IT Support Representative - Tier 1
Provide A Ride —Warrensville Heights, OH
- Computer science
- Computer Science
- Computer literacy
- Paid holidays
- Health insurance
IT Support Administrator
Marsh, Berry & Company, LLC —Woodmere, OH
- Hybrid work
- Mid-level
- Office
- High school diploma or GED
- Work from home
Client Support Analyst
DeLong Staffing Specialists —Westlake, OH
- $30 - $35 an hour
- Full-time
- Microsoft Excel
- Software troubleshooting
- Mid-level
- Health insurance
- 401(k)
Quick Apply
2d
Quality Technical Assistance Specialist-B2B
Lubrizol —Brecksville, OH
- Full-time
- Hybrid work
- Mid-level
- High school diploma or GED
- Continuous improvement
- Health savings account
- Paid holidays
7d
IT Support Technician
The Euclid Chemical Company —Cleveland, OH
- $25 - $30 an hour
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Disability insurance
- Health insurance
IT End User Specialist 2
OMCO —Wickliffe, OH
- $75,000 - $85,000 a year
- Mid-level
- Bachelor's degree
- Organizational skills
- Profit sharing
- Wellness program
Quick Apply
Tier 1 Technical Support Specialist
Kloud9 IT, Inc. —Cleveland, OH
- $40,000 - $50,000 a year
- Weekends as needed
- Computer literacy
- Mid-level
- In-person
- Opportunities for advancement
Quick Apply
Help Desk Analyst
Pursuit Aerospace —Cleveland, OH
- Full-time
- Computer Science
- Ability to walk for extended periods
- English
- Paid holidays
- Disability insurance
Quick Apply
Helpdesk Assistant
Kloud9 IT, Inc. —Cleveland, OH
- $35,000 - $45,000 a year
- Full-time
- High school diploma or GED
- Organizational skills
- Communication skills
Quick Apply
IT Support Analyst
ABARTA Coca-Cola Beverages —Cleveland, OH
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
IT Help Desk Administrator
National Safety Apparel —Cleveland, OH
- $21.15 - $26.44 an hour
- Full-time
- Computer Science
- Mid-level
- Office
- Paid jury duty
- Health savings account
Quick Apply
Help Desk Support Level 1
Accellis —Cleveland, OH
- Entry level
- Health insurance
- Paid time off

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it support jobs near cleveland, oh

IT Specialist

Trailhead Biosystems Inc.
Beachwood, OH

Quick Apply

Job Details

Full-time
$70,000 - $75,000 a year

Benefits

Relocation assistance
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Vision insurance
401(k) matching
Life insurance

Qualifications

Vendor relationship building
Cloud identity and access management (IAM)
Mobile device support
Technical documentation
Software deployment
Microsoft Exchange
Patch management
Email configuration (technical support)
Computer management
Azure AD
Networking equipment (troubleshooting support)
SharePoint
UEM
Hardware management
Network infrastructure management
Desktop administration
Process management
Cross-functional communication
Intune

Full Job Description

Responsibilities

End-User Support & IT Operations

Primary internal point of contact for all hardware, software, connectivity, and access issues across on-site and remote employees
Own the MSP relationship: define what goes to them, hold them to SLAs, and escalate appropriately — you are the bridge, not the bottleneck
Manage the full device lifecycle: procurement, imaging, deployment, and decommissioning across a ~45-device corporate fleet
Administer Microsoft 365: Entra ID, Exchange Online, SharePoint, Teams, OneDrive, and associated licenses
Own IT onboarding and offboarding workflows, account provisioning, device assignment, access revocation, and litigation hold procedures; this process must be airtight and documented
Maintain a current IT asset inventory

Cybersecurity & Information Security

Own the organization's day-to-day security posture; engage the MSP for complex security projects and escalations
Administer endpoint protection, patch management, MFA enforcement, and conditional access policies
Monitor M365 security and compliance tooling: Purview, Defender for Business, audit logs
Conduct periodic access reviews and permission audits; produce findings reports for COO
Lead first-response on security incidents , containment first, investigation second and coordinate MSP escalation where needed; this includes employee departure scenarios involving potential data exfiltration
Manage email authentication controls (SPF, DKIM, DMARC) and anti-phishing policies

Lab & Instrument IT

Maintain network connectivity for laboratory instruments and manage isolated VLANs where required
Serve as the IT interface for lab instrument vendors and cloud-connected instrument platforms
Keep instrument computing hardware and software licenses current in coordination with R&D and Manufacturing

Access & Device Governance

Deploy and administer an MDM solution across the full device fleet
Own permissions governance for end-user systems: M365, SharePoint, shared drives, and SaaS applications
Conduct quarterly access audits; report findings to COO
Manage data lifecycle for off-boarded employees including legal preservation requirements

Cloud Cost & Vendor Management

Monitor cloud and SaaS spend; surface optimization opportunities and eliminate unused licenses
Manage all software subscriptions across office and lab environments, licenses, renewals, utilization tracking, and vendor relationships for both business software and laboratory-specific applications
Coordinate with the Data Infrastructure Engineer on cloud access provisioning — you manage who has access, they manage the architecture
Track IT vendor contracts and MSP deliverables; flag renewal dates and surface consolidation opportunities

IT Policy & Documentation

Develop and maintain core IT policies: Acceptable Use, Data Classification, Password Policy, BYOD
Document processes and configurations well enough that someone else could operate them

Qualifications

3–5 years of hands-on IT experience in a generalist role
Microsoft 365 administration: Entra ID, Exchange Online, SharePoint, Intune/MDM
Endpoint security: patch management, MFA/conditional access, Defender for Business or equivalent
Experience managing network hardware: switches, enterprise Wi-Fi, firewall rules
MDM deployment and administration experience (Intune, Jamf, or Kandji)
Strong documentation discipline
Clear communicator with both non-technical staff and external technical partners

Pay: $70,000.00 - $75,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Parental leave
Relocation assistance
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

it support jobs in cleveland, oh

IT Specialist

IT Support Technician

IT Helpdesk Engineer

Service Desk Analyst II

IT Support Specialist

IT Helpdesk Technician

IT Help Desk

Entry-Level IT Support Associate (F)

IT Support Representative - Tier 1

IT Support Administrator

Client Support Analyst

Quality Technical Assistance Specialist-B2B

IT Support Technician

IT End User Specialist 2

Tier 1 Technical Support Specialist

Help Desk Analyst

Helpdesk Assistant

IT Support Analyst

IT Help Desk Administrator

Help Desk Support Level 1

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