Description:
NCS Credit is the leader in providing credit professionals throughout the U.S. and Canada with proactive solutions to secure receivables, minimize credit risk, and improve profitability. We provide superior service and customized solutions to meet the needs of our clients and an engaging and collaborative work environment focused on growth for our employees. We are a TEN-year Top Workplace award winner! Watch our "Join the Team" video https://youtu.be/HqKnRsk5mzQ and be part of the #1 Notice/Lien Service in the country!
Reports To: Manager of Collections Services
Department: Collections Services
FLSA Status: Nonexempt
Job Summary:
The Legal Coordinator is responsible for managing the intake, preparation, and placement of unsecured commercial collection matters with NCS Credit's network of approved outside attorneys. This role reviews and organizes account documentation, maintains accurate case records, coordinates communication among clients and internal teams, and facilitates the timely transfer of matters to outside counsel. The position also tracks placement activities, follows up on outstanding requirements, performs routine research, and escalates legal or procedural issues as appropriate to support an efficient and compliant legal placement process.
Requirements:
Essential Responsibilities:
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Coordinate the intake and placement of unsecured commercial collection matters with NCS Credit’s approved outside attorney network.
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Review files against established checklists and internal placement requirements to confirm that required account information and supporting documents are present.
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Identify missing, incomplete, or inconsistent information and communicate with clients, in-house collectors, litigation staff, or other internal teams to obtain clarification and documentation.
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Create, update, and maintain collection matters in NCS Credit’s internal systems, including accurate party information, balances, notes, documents, contacts, and status information.
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Compile and organize supporting materials, such as contracts, invoices, statements, correspondence, payment histories, and records of prior collection activity, for attorney placement.
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Submit matters to outside counsel in accordance with internal procedures and confirm receipt, attorney acceptance, conflict-check results, and any additional requirements.
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Track placement-related tasks and follow up on outstanding acknowledgments, requested documents, cost or retainer requirements, and other action items.
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Serve as a liaison among clients, the in-house collection team, litigation staff, and outside counsel to help keep file transitions and communications moving.
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Escalate legal questions, potential deadlines, unusual documentation issues, or matters requiring legal judgment to the appropriate attorney, paralegal, or manager.
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Perform routine business and public-record research as trained and clearly document the results in the appropriate system.
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Maintain placement queues, reports, and workflow tracking to support timely handoffs and visibility into pending matters.
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With training, assist with the intake and coordination of mechanic’s lien, bond claim, or other secured matters while referring legal analysis and deadline decisions to qualified legal staff.
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Support process improvement and cross-training efforts and perform other duties as assigned.
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Other duties as assigned.
Competencies:
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Reliable follow-through and ownership of assigned tasks
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Strong written and verbal communication skills
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Excellent organization, accuracy, and attention to detail
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Ability to manage multiple priorities and high-volume workflows
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Ability to learn new processes, terminology, systems, and client requirements
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Sound judgment in recognizing when an issue should be escalated
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Collaborative, service-oriented approach with clients and colleagues
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Problem-solving skills and willingness to ask questions when information is unclear
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Ability to handle confidential information professionally
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Working knowledge of Microsoft Outlook, Word, and Excel; ability to learn case-management and document systems
Education, experience, certifications:
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High school diploma or equivalent required.
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Associate degree preferred.
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Two or more years of experience in a role involving customer service, accounts receivable, commercial collections, claims, case coordination, or legal support preferred.
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Experience working with clients, attorneys, vendors, or multiple internal departments is helpful.
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Experience in commercial collections, a law office, insurance claims, financial services, or construction-related services is a plus, but not required.
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An equivalent combination of education, transferable experience, and demonstrated ability to perform the responsibilities of the role will be considered.
Physical and mental demands
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Frequent typing and use of a keyboard and mouse
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Prolonged sitting while viewing a computer monitor
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Near visual acuity for reviewing documents and information on screen
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Ability to communicate information clearly and professionally, both verbally and in writing, to clients, attorneys, management, and staff
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Ability to maintain focus, accuracy, and organization while managing multiple active matters
NCS Credit is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable law. In accordance with the Americans with Disabilities Act (ADA), NCS Credit provides reasonable accommodations to qualified individuals with disabilities. If you need assistance or an accommodation during the application process, please contact [email protected]
