Job Title: Boutique General Manager
Company: Teddy Baldassarre Entertainment LLC
Location: Westlake, Ohio (In-Store Retail Location)
Hours: Full-time, Retail Hours (will include evenings and weekends)
Salary Range: $175K - $225K
About Teddy Baldassarre
Teddy Baldassarre is one of the world's leading online destinations for watch enthusiasts. We have built a global community founded on a shared passion for horology, expert knowledge, and an unwavering commitment to client satisfaction. We are more than just a retailer; we are educators and trusted advisors in the world of luxury timepieces. We have expanded our physical retail location and are seeking a dedicated professional to join our team and uphold our high standards of excellence in a face-to-face setting.
Position Overview
We are seeking a Boutique General Manager to lead our flagship retail location. This role goes beyond traditional store management. It calls for a leader who brings strong operational instincts, a flexible approach, and a growth mindset, while elevating the client experience, building brand partnerships, and contributing to the evolution of a modern omnichannel retail model. The Boutique General Manager must be comfortable operating in a fast-paced, rapidly evolving environment and bring meaningful experience in watch retail across luxury and prestige brands.
The Boutique General Manager will own store targets, lead and develop a high-performing team, and serve as the connective tissue between Retail, Operations, Ecommerce, and Brand partners. Success in this role requires a hands-on approach. The Boutique General Manager is expected to be a visible presence on the floor, actively selling and engaging with clients more than half of the time.
Key Responsibilities
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Business Ownership and Performance
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Own and deliver against revenue, profitability, and client experience goals
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Drive conversion, average ticket, and client retention through active floor leadership
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Analyze store performance and implement actions to continuously improve KPIs
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Maintain strong cost discipline across labor and expenses
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Team Leadership and Development
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Recruit, train, and develop a high-performing team of Retail Advisors
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Establish a consistent cadence of one-on-ones, coaching, and performance management
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Build a culture of accountability, ownership, and client-first thinking
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Create clear career paths and development opportunities within the team
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Scheduling and Store Operations
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Develop and manage staffing schedules to align with traffic patterns and sales goals
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Ensure optimal floor coverage while maintaining labor efficiency
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Oversee daily operations including opening and closing procedures, inventory controls, and compliance
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Partner closely with Operations to ensure seamless execution across fulfillment, repairs, and client follow-up
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Client Experience and Sales Execution
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Lead from the front on the sales floor, setting the standard for service and expertise
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Ensure every client interaction reflects a Teddy, relationship-driven experience
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Build and manage a strong appointment-based selling culture
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Develop repeat client relationships and local community engagement
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Brand Relationships and Merchandising
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Act as the primary in-store representative for key watch brand partners
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Maintain and grow relationships with brand representatives and leadership teams
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Ensure brand standards, merchandising, and storytelling are executed at the highest level
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Collaborate on allocations, product launches, and in-store events
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Omnichannel and Innovation
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Drive integration between ecommerce and retail, including buy online pick up in store and ship from store capabilities
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Identify and implement opportunities to improve the omnichannel client journey including activation
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Partner with Digital and Marketing teams to activate store-level demand
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Develop and refine appointment booking strategies and clienteling tools
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Events and Community Engagement
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Support in-store events in partnership with broader Sales and Marketing teams
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Leverage events to drive traffic, deepen client relationships, and build brand equity
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Represent the company within the local market and enthusiast community
Qualifications & Skills
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7+ years of retail leadership experience, preferably in luxury, watches, jewelry, or a high-touch sales environment
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Knowledge of horology is essential. You should be able to speak confidently about different brands, movements, and complications.
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Proven track record of managing and scaling a multi-million dollar retail business
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Strong operational discipline with experience building systems, processes, and reporting cadence
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Demonstrated ability to recruit, develop, and retain top talent
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Experience working with premium or luxury brands and managing external relationships
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Demonstrated ability to operate with flexibility in a fast-paced environment, with a willingness to test, learn, and iterate on new ideas
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Exceptional clienteling skills with a natural ability to anticipate needs and exceed customer expectations.
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Comfort operating in an omnichannel environment with exposure to ecommerce integration
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Highly analytical with strong business acumen and decision-making capability
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Excellent time management and organizational skills, with the ability to prioritize tasks effectively to achieve departmental goals
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Meticulous attention to detail in all aspects of merchandise handling, communication, and order processing
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A high degree of self-motivation and a professional demeanor essential for a luxury retail environment
What Success Looks Like
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Consistent achievement and growth of revenue and profitability targets
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A high-performing, engaged team with low turnover and strong internal bench
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Best-in-class client experience measured through repeat business and client feedback
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Strong and trusted relationships with brand partners
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Seamless integration between retail and digital channels
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A store that serves as a model for innovation and execution across the company
Why Join Us?
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Be part of a passionate, knowledgeable, and respected team in the luxury watch industry
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Opportunity to work with some of the world's most prestigious watch brands in a high-end retail boutique
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The unique opportunity to help launch and define the client experience in the retail store
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Opportunities for professional development and growth within a leading luxury e-commerce company now expanding into retail
Teddy Baldassarre is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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