Top 73 Patient representative Jobs in Cleveland, Oh

Sr Patient Access Representative - Emergency Department
University Hospitals —Cleveland, OH
- $18.12 - $28.35 an hour
- Medical office experience
- Mid-level
- High school diploma or GED
Patient Service Representative I PRN
University Hospitals —Cleveland, OH
- $15.00 - $23.14 an hour
- PRN
- Computer literacy
- High school diploma or GED
- Typing
13h
Patient Access Representative II Cleveland/Beachwood, Mohs Scheduling
University Hospitals —Cleveland, OH
- $16.40 - $25.66 an hour
- Surgery
- Mid-level
- High school diploma or GED
Patient Service Representative (PSR)
Care Alliance Health Center —Cleveland, OH
- $18.12 - $21.33 an hour
- HIPAA
- High school diploma or GED
- Clinic
- Paid holidays
- Health insurance
Quick Apply
Patient Access Representative
University Hospitals —Rocky River, OH
- $15.00 - $23.14 an hour
- Hospital
- High school diploma or GED
- Organizational skills
4h
Patient Access Representative II OB/GYN, Garfield/Broadview Heights/Twinsburg
University Hospitals —Garfield Heights, OH
- $16.40 - $25.66 an hour
- Surgery
- Mid-level
- High school diploma or GED
Patient Access Representative - Westlake Family Medicine
University Hospitals —Westlake, OH
- $15.00 - $23.14 an hour
- High school diploma or GED
- Organizational skills
- Associate's degree
10d
Patient Access Representative I Rocky River Cardiology
University Hospitals —Rocky River, OH
- $15.00 - $23.14 an hour
- High school diploma or GED
- Organizational skills
- Associate's degree
2d
Patient Service Representative
Akron Children's Hospital —Cleveland, OH
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Hospital
Customer Service Representative
Revenue Group —Cleveland, OH
- $17 an hour
- Monday to Friday
- Remote
- Background check
- Pass drug screening
- High school diploma or GED
- Paid training
- Paid holidays
Quick Apply
Patient Advocacy Representative (inbound call center)
Quadax, Inc. —Middleburg Heights, OH
- Remote
- Computer literacy
- High school diploma or GED
- Communication skills
8d
Patient Access Representative II Ophthalmology
University Hospitals —Cleveland, OH
- $16.40 - $25.66 an hour
- Full-time
- Surgery
- Mid-level
- High school diploma or GED
14d
Patient Support Representative
The Centers —Cleveland, OH
- $15.50 - $16.20 an hour
- Full-time
- HIPAA
- High school diploma or GED
- Clinic
- Health savings account
- Health insurance
Quick Apply
Patient Service Representative II
University Hospitals —Mentor, OH
- $16.40 - $25.66 an hour
- Customer service
- Computer literacy
- Mid-level
Patient Access Representative I Avon Lake
University Hospitals —Avon Lake, OH
- $15.00 - $23.14 an hour
- High school diploma or GED
- Organizational skills
- Associate's degree
9d
Care Connections Scheduling Coordinator II
University Hospitals —Shaker Heights, OH
- $16.40 - $25.66 an hour
- Mid-level
- High school diploma or GED
- 1 year
4h
Patient Services Representative- PRN- Cleveland Hts
Cleve Hts Health Center —Cleveland Heights, OH
- PRN
- Customer service
- High school diploma or GED
- 1 year
Patient Access Representative I
Cleveland Clinic —Cleveland, OH
- $18.50 an hour
- PRN
- Computer literacy
- High school diploma or GED
- Cash register
- Health insurance
- Dental insurance
Patient Admissions Specialist II-Admissions; 80 HRS Biweekly Eve/Nights
METROHEALTH MEDICAL CENTER —Cleveland, OH
- Full-time
- Hospital
- Customer service
- Medical office experience
14d
Patient Service Representative Lake County Family Practice Mentor
University Hospitals —Mentor, OH
- $15.00 - $23.14 an hour
- Computer literacy
- High school diploma or GED
- Typing
2d

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Sr Patient Access Representative - Emergency Department

University Hospitals -
Cleveland, OH

Apply Now

Job Details

$18.12 - $28.35 an hour

Qualifications

Electronic health records (EHR) management
Medical office experience
High school diploma or GED
Clinical confidentiality policies
Medical terminology

Full Job Description

Cleveland Medical Center

Senior Patient Access Representative – Emergency Department – Level I Trauma Center

Make a Difference from the Moment Patients Arrive

As a Senior Patient Access Representative in our Emergency Department, you play a critical role in creating a positive experience for patients and families during some of their most vulnerable moments. You are often the first person patients encounter, serving as a compassionate guide while helping ensure they receive timely, efficient care.

In this fast-paced environment, you'll work alongside physicians, nurses, and clinical staff to support patient flow, maintain accurate patient information, and help deliver an exceptional patient experience. Your ability to stay organized, communicate effectively, and provide outstanding customer service directly contributes to both patient satisfaction and the success of the care team.

What You'll Do

Welcome patients and families with professionalism, empathy, and a commitment to excellent service.
Complete patient registration, verify demographic and insurance information, and ensure records are accurate and up to date.
Assist patients throughout the registration and discharge process, answering questions and providing support.
Collect and process copays, deductibles, coinsurance, and outstanding balances.
Coordinate with clinical staff to facilitate efficient patient flow and support timely care delivery.
Respond to patient inquiries by phone and in person, helping resolve concerns and scheduling follow-up appointments when appropriate.
Educate and assist patients with enrollment and use of MyChart and other patient resources.
Verify insurance coverage and communicate with payers regarding eligibility, authorizations, and billing-related matters.
Manage EPIC work queues, worklists, inbox messages, and electronic documentation with accuracy and attention to detail.
Scan and maintain patient records to ensure complete and compliant documentation.
Support referral scheduling and care coordination activities as needed.
Serve as a resource for team members by assisting with onboarding, training, and sharing best practices.
Help maintain department operations through supply management, scheduling support, and participation in process improvement initiatives.

What Makes You Successful

You thrive in a fast-paced, high-volume environment where priorities can change quickly.
You remain calm, professional, and compassionate when interacting with patients experiencing urgent or stressful situations.
You are detail-oriented and understand the importance of accurate registration and financial information.
You enjoy collaborating with multidisciplinary teams and helping patients navigate the healthcare system.
You take pride in delivering exceptional customer service while balancing operational efficiency.

Why Join Our Emergency Department Team?

Be part of a mission-driven team dedicated to providing exceptional patient care 24/7.
Make a meaningful impact on the patient experience from the very first interaction.
Work alongside experienced healthcare professionals in a dynamic and rewarding environment.
Gain opportunities for professional growth, cross-training, and leadership development.
Contribute to a culture focused on teamwork, respect, service excellence, and continuous improvement.

Additional Information

Participate in departmental training, emergency preparedness activities, and organizational initiatives.
May provide coverage at additional locations or support special projects as needed.
Maintains compliance with all organizational policies, regulatory requirements, and patient privacy standards, including the protection of Protected Health Information (PHI).
Performs other duties as assigned.

Education

High School Equivalent / GED (Required)
Associate's Degree (Preferred)

Work Experience

2+ years of patient/customer service in a hospital, physician practice of medical clinic (Required)

Knowledge, Skills, & Abilities

Exceptional communication skills with both patients and medical care providers to relay necessary information (Required proficiency)
Ability to multitask and prioritize multiple responsibilities and handle interruptions (Required proficiency)
Strong organizational skills (Required proficiency)
Problem-solving skills for scheduling conflicts, missing documentation and other issues (Required proficiency)
Attention to detail to ensure all patient information is accurate and available (Required proficiency)
Compassion to help patients and caregivers in difficult situations (Required proficiency)
Understanding of the importance of confidentiality (Required proficiency)
Basic knowledge of electronic health records and basic medical terminology. (Required proficiency)

Licenses and Certifications

Certified Healthcare Access Associate (CHAA) (Preferred)

Physical Demands

Standing Occasionally
Walking Occasionally
Sitting Constantly
Lifting Rarely up to 20 lbs
Carrying Rarely up to 20 lbs
Pushing Rarely up to 20 lbs
Pulling Rarely up to 20 lbs
Climbing Rarely up to 20 lbs
Balancing Rarely
Stooping Rarely
Kneeling Rarely
Crouching Rarely
Crawling Rarely
Reaching Rarely
Handling Occasionally
Grasping Occasionally
Feeling Rarely
Talking Constantly
Hearing Constantly
Repetitive Motions Frequently
Eye/Hand/Foot Coordination Frequently

Travel Requirements

Apply Now

Refine Your Search

patient representative jobs in cleveland, oh

Sr Patient Access Representative - Emergency Department

Patient Service Representative I PRN

Patient Access Representative II Cleveland/Beachwood, Mohs Scheduling

Patient Service Representative (PSR)

Patient Access Representative

Patient Access Representative II OB/GYN, Garfield/Broadview Heights/Twinsburg

Patient Access Representative - Westlake Family Medicine

Patient Access Representative I Rocky River Cardiology

Patient Service Representative

Customer Service Representative

Patient Advocacy Representative (inbound call center)

Patient Access Representative II Ophthalmology

Patient Support Representative

Patient Service Representative II

Patient Access Representative I Avon Lake

Care Connections Scheduling Coordinator II

Patient Services Representative- PRN- Cleveland Hts

Patient Access Representative I

Patient Admissions Specialist II-Admissions; 80 HRS Biweekly Eve/Nights

Patient Service Representative Lake County Family Practice Mentor

I want to receive the latest job alert for patient representative in cleveland, oh

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