Top 1210 Program support representative Jobs in Cleveland, Oh

Customer Experience Representative II
Intigral Inc —Walton Hills, OH
- Full-time
- Mid-level
- High school diploma or GED
- Communication skills
Quick Apply
8d
Member Service Call Center Representative
Century Federal Credit Union —Independence, OH
- From $20 an hour
- Full-time
- Background check
- Customer service
- Computer literacy
- Paid training
- AD&D insurance
Quick Apply
4d
Medicaid Eligibility Specialist
Cuyahoga County Board of Developmental Disabilities —Highland Hills, OH
- $56,385 - $63,000 a year
- Online Application
- Hybrid work
- Pass drug screening
- Mid-level
- Office
- Mileage reimbursement
- Paid holidays
US Program Associate
GiveDirectly —Cleveland, OH
- $77,147 a year
- Email
- Spanish
- English
- Driver's License
- Health insurance
- Opportunities for advancement
Client Service Representative (CSR)
Cleveland Menu Printing —Cleveland, OH
- $24.75 - $30.00 an hour
- Monday to Friday
- Computer literacy
- Office
- High school diploma or GED
- AD&D insurance
- Paid holidays
Quick Apply
Seasonal Customer Service Representative (HelpLine) - Remote
Oxford Government Consu —Euclid, OH
- $17.75 an hour
- Overtime
- Remote
- Computer literacy
- English
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
Service Center Representative
Sedgwick —Seven Hills, OH
- Full-time
- Hybrid work
- Computer literacy
- Writing skills
- High school diploma or GED
- Health savings account
- Disability insurance
Customer Service Billing Representative Hybrid
University Hospitals —Shaker Heights, OH
- $15.93 - $24.91 an hour
- Microsoft Excel
- Microsoft Outlook
- Research
9d
Admissions Navigator
Cuyahoga Community College —Cleveland, OH
- From $59,022 a year
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
Document Control Specialist, Quality Assurance, Quality Systems
Abeona Therapeutics —Cleveland, OH
- $62,000 - $65,000 a year
- Weekends as needed
- Hybrid work
- Microsoft Excel
- Office
- Bachelor's degree
- Health savings account
- Health insurance
Quick Apply
Administrative Coordinator, Student Affairs
Cuyahoga Community College —Cleveland, OH
- $45,000 - $50,000 a year
- Online Application
- Background check
- Microsoft Excel
- Microsoft Outlook
Youth Accountability Specialist
Cuyahoga County Juvenile Court —Cleveland, OH
- $71,073.60 a year
- On call
- Microsoft Excel
- Ability to walk for extended periods
- LPC
- Paid holidays
- Dental insurance
14d
Office on Aging (Office Assistant)
City of Cleveland Heights —Cleveland, OH
- $17.67 - $24.71 an hour
- Part-time
- Office
- In-person
- Editing
Parent Ambassador
East Cleveland City School District —Cleveland, OH
- $25 an hour
- Online Application
- Background check
- Computer literacy
- Office
8d
Career Success Coach
Cuyahoga Community College —Parma, OH
- $55,000 - $65,000 a year
- Weekends as needed
- Background check
- Writing skills
- Pass drug screening
Customer Care Representative
Steris —Mentor, OH
- $40,000 - $46,000 a year
- Full-time
- Hybrid work
- Oracle
- Research
- High school diploma or GED
- Paid holidays
- Disability insurance
8d
Enrollment Center Representative
Cuyahoga Community College —Parma, OH
- From $21.50 an hour
- Part-time
- Background check
- School experience
- Computer literacy
Recruitment Specialist
Cuyahoga Community College —Westlake, OH
- From $59,022 a year
- Weekends as needed
- Background check
- Spanish
- Customer service
Coordinator, Creative Arts Academy
Cuyahoga Community College —Cleveland, OH
- $43,000 - $50,000 a year
- Weekends as needed
- Background check
- Microsoft Excel
- Microsoft Outlook
Program Coordinator, College and Career Readiness
Cuyahoga Community College —Cleveland, OH
- $43,000 - $48,000 a year
- Weekends as needed
- Microsoft Word
- Background check
- Microsoft Excel

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Customer Experience Representative II

Intigral Inc -
Walton Hills, OH

Quick Apply

Job Details

Full-time
8 days ago

Qualifications

Customer communication
Incident Escalation
High school diploma or GED
Managing clients in a customer support role
Collaboration with manufacturing teams

Full Job Description

Description:

Essential Duties and Responsibilities:

Order Management and Customer Support

Review and respond to daily customer service emails, including late-order updates and new due date communication.
Manage customer inquiries related to order changes, cancellations, expedites, and order status requests.
Process requests to mark orders with PR or QAT designations as needed.
Identify walk units requiring expedited handling and coordinate with operations for walk truck shipments.
Prepare customer quotes and support quote follow-up.
Provide professional and timely follow-up on customer concerns, order questions, and service requests.
Train customers on WEB and ROE order entry tools.
Set up new customer accounts and support the customer onboarding process.
Participate in weekly customer-facing meetings as needed.

Order Entry and System Processing

Import customer orders into the system and complete manual order entry when required.
Manage WOC (Waiting on Customer) holds for issues such as spacer changes, max glass restrictions, missing information, or other production constraints.
Batch orders appropriately to support production flow.
Audit manual entry for accuracy and completeness.
Review FTP folders daily to verify file receipt and processing.
Work with Systems and internal departments to resolve order processing issues.

Production and Manufacturing Support

Prepare open-order details and customer priority information for production meetings.
Attend manufacturing meetings and communicate customer priorities, constraints, and changes.
Coordinate with Scheduling and Production regarding late orders, holds, remakes, and exceptions.
Support department planning for vacation coverage, backup responsibilities, and holiday schedules.
Communicate production-related impacts to customers in a clear and professional manner.

Quality, Warranty, and Reporting

Audit hold policies and ensure compliance with internal procedures.
Review exception reports and follow up on required actions.
Track and report operational and customer service metrics.
Mark units older than one month with a PR designation, as required.
Review multiple remake reports and support remake communication and processing.
Manage warranty reports, denied claims, and warranty research.
Investigate customer issues and gather supporting documentation for internal review.
Maintain accurate records to support communication, accountability, and follow-up.

Shipping and Logistics Coordination

Coordinate truck pickups and customer pickup requests.
Communicate shipping status and special handling needs with Shipping and Scheduling.
Support customer delivery planning and transportation communication.
Assist with customer communication regarding missed shipments, partial shipments, and updated delivery timing.

Sales Reporting and Account Support

Prepare and maintain customer scorecards.
Support Quarterly Business Review preparation.
Assist with stocking program tracking and communication.
Support customer forecast collection and reporting.
Provide account-level reporting to Sales and internal leadership as needed.
Coordinate with Scheduling, Manufacturing, Quality, Shipping, Sales, and Systems to resolve issues and support customer needs.
Monitor open orders, exceptions, aging items, remakes, and warranty-related activity to ensure timely follow-up.
Assist with warranty questions, claim research, denied claims, and supporting documentation.
Coordinate customer pickups, truck scheduling, and shipping-related communication.
Prepare customer scorecards, sales reports, forecast information, stocking program updates, and Quarterly Business Review support.
Maintain accurate records, reports, and documentation.

Requirements:

Required Skills/Abilities:

Knowledge of custom-order manufacturing processes.
Experience handling production-related communication, delivery schedules, and customer order changes.
Ability to remain professional and calm when managing urgent requests or customer concerns.
Strong communication, organizational and follow-up skills.
Ability to support customer meetings, reporting, and account-level communication.
Ability to identify issues, escalate appropriately, and help drive resolution.

Education and/or Experience:

High school diploma or equivalent
A minimum of 3 to 5 years of or order entry/customer service experience in Production based business environment requested.

Quick Apply

Refine Your Search

program support representative jobs in cleveland, oh

Customer Experience Representative II

Member Service Call Center Representative

Medicaid Eligibility Specialist

US Program Associate

Client Service Representative (CSR)

Seasonal Customer Service Representative (HelpLine) - Remote

Service Center Representative

Customer Service Billing Representative Hybrid

Admissions Navigator

Document Control Specialist, Quality Assurance, Quality Systems

Administrative Coordinator, Student Affairs

Youth Accountability Specialist

Office on Aging (Office Assistant)

Parent Ambassador

Career Success Coach

Customer Care Representative

Enrollment Center Representative

Recruitment Specialist

Coordinator, Creative Arts Academy

Program Coordinator, College and Career Readiness

I want to receive the latest job alert for program support representative in cleveland, oh

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