Top 18 Senior mobile technician Jobs in Cleveland, Oh

Service Advisor, Mid Shift - Cleveland, OH
Rivian —Cleveland, OH
- Weekends as needed
- Google Workspace
- Clean driving record
- English
Quick Apply
Lead Phlebotomy Technician
Cleveland Clinic —Cleveland, OH
- $20.77 - $31.68 an hour
- Full-time
- BLS Certification
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Survey Crew Chief / Party Chief
Spicer Group —Independence, OH
- Full-time
- High school diploma or GED
- Ability to lift 50 pounds
- Senior level
- Profit sharing
- Paid holidays
9d
Manager of Maintenance, Multi-Family
CHN Housing Partners —Cleveland, OH
- $65,000 - $67,000 a year
- Weekends as needed
- 5 years
- High school diploma or GED
- Driver's License
- Paid parental leave
- Health savings account
Quick Apply
Field Service Manager Columbus, OH (Heath)
BearCom —Parma, OH
- On call
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Paid holidays
- Disability insurance
Quick Apply
Appliance Repair Technician Apprentice
Home Appliance —Brunswick, OH
- $45,000 - $65,000 a year
- Full-time
- Clean driving record
- High school diploma or GED
- Driver's License
- Paid training
- Health insurance
Quick Apply
Machine Vision Solutions Engineer
Peak Technologies —Chesterland, OH
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
Quick Apply
Experienced Appliance Repair Technician
Home Appliance —Brunswick, OH
- $70,000 - $100,000 a year
- Full-time
- Clean driving record
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Sewer & Drain Technician – Full-Time (Commercial & Residential)
Smartland —Eastlake, OH
- $23 - $28 an hour
- Full-time
- Clean driving record
- Mid-level
- Residential
Quick Apply
Engineer - Transmission & Substation Services
FirstEnergy Corp —Cleveland, OH
- $71,400 - $145,800 a year
- Full-time
- Bachelor of Science
- Engineering
- Mid-level
- Health insurance
- Dental insurance
Mobile Diesel & Trailer Mechanic II - Day Shift
Cox Fleet —Cleveland, OH
- Full-time
- Background check
- Mid-level
- Residential
- Health insurance
- Dental insurance
Quick Apply
Mobile Diesel & Trailer Mechanic II - 2nd shift
Cox Fleet —Cleveland, OH
- Weekends as needed
- Background check
- Mid-level
- Residential
- Health insurance
- Dental insurance
Quick Apply
Maintenance Technician - Divinity Landing
National Church Residences —Macedonia, OH
- $28.16 an hour
- Part-time
- Mid-level
- Residential
- High school diploma or GED
- Health savings account
- AD&D insurance
Quick Apply
2d
Military Service - U.S. Navy, Bomb Technician (EOD)
U.S. Navy —United States
- $61,000 - $95,000 a year
- Full-time
- Background check
- Basic math
- High school diploma or GED
- Loan repayment program
- Health insurance

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Mobile Health Technician
Examinetics Inc —Cleveland, OH
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Service Advisor, Mid Shift - Cleveland, OH

Rivian -
Cleveland, OH

Quick Apply

Job Details

Full-time

Qualifications

Vendor relationship building
Google Workspace
Customer communication
Customer relationship building
Client rapport building
In-person customer service
English
High school diploma or GED
Driver's License
Customer engagement
Desktop applications
Productivity software
Customer information system software

Full Job Description

This position is for a Service Advisor, the central point of contact and trusted guide for our owners throughout their service experience. This role requires a deeply empathetic, organized, and brand-focused individual who thrives on creating positive interactions and seamless processes. The Service Advisor is a critical liaison, translating complex vehicle needs into clear, confidence-inspiring communication for our customers, while coordinating flawlessly with the service production team. This job description outlines the full spectrum of skills required, and candidates will be assessed against this spectrum to determine the appropriate level for their expertise, from entry-level to senior advisor. This is a level-agnostic posting designed to recruit Service Advisor candidates across various seniority levels in the organization; specific level availability fluctuates and is determined by current business needs. This is a level-agnostic posting designed to recruit Service Advisor candidates across various seniority levels in the organization; specific level availability fluctuates and is determined by current business needs.

Serve as the primary point of contact for owners, managing the service experience from initial appointment scheduling to vehicle handover.
Listen actively to understand owner concerns, accurately document them in the repair order, and set clear expectations for the visit.
Translate technical information from technicians into simple, understandable language for owners.
Proactively communicate updates on vehicle status, managing timelines and ensuring a transparent process.
Coordinate with the Parts and Production teams to ensure all aspects of the service visit are aligned.
Prepare and explain estimates and invoices with clarity and accuracy.
Ensure every owner leaves feeling cared for, confident in the work performed, and more connected to the Rivian brand.
Manage internal systems to maintain impeccable records of all customer communications and repairs, ensuring all performance metrics are met or exceeded.
Uphold Rivian's standards for hospitality, presentation, and process in every interaction.
Act as the on-site liaison between Rivian’s centralized Service Support Operations Center and local Service Center operations.
Support the launch and setup of new Service Center locations, training initiatives, and process improvements.
Assist in warranty repairs and ensure compliance with state and federal automotive repair laws.
Manage relationships with third-party vendors, documenting work orders and coordinating with production team to ensure seamless after-hours service completion.
This role may require regular interaction with customers and their families, 3rd party affiliates, and suppliers within Rivian facilities, on mobile service routes, or at community outreach events.

High School Diploma or GED is required
Must be at least 21 years old.
Must possess a valid driver’s license and maintain a clean driving record.
Must be available for a 40-hour work week, which may include weekends, holidays, and varied shifts based on business needs.
Proficient with laptops, computers, and modern software suites (Windows, Google Workspace, Mac, CRM systems, etc.).
Exceptional organizational skills, a meticulous attention to detail, and a passion for creating order.
Outstanding written and verbal communication skills in English.
Ability to perform physical tasks such as standing or sitting for extended periods, and walking the service facility.

Experience:

Experience in a customer-facing role is required. Backgrounds in hospitality, retail, or fast-paced, system-driven restaurants are highly valued.
Automotive service experience is a plus but not a prerequisite for entry-level roles.
Proven ability to de-escalate sensitive situations and resolve customer concerns with empathy and professionalism.
Experience managing complex scheduling, billing, and work order systems is a plus.

Spectrum of Advisor Skills

Customer Engagement & Hospitality: An advisor must be the face of Rivian service. Foundational skills include a warm, professional demeanor and the ability to follow established communication guidelines. An advanced advisor moves beyond guidelines to provide anticipatory service, remembering owner preferences, proactively addressing unstated needs, and building genuine, long-term relationships that foster trust and brand loyalty.

Technical Acumen & Translation: A core competency is the ability to bridge the communication gap between the technician and the owner. A developing advisor can accurately transcribe customer concerns and look up vehicle information. A highly skilled advisor comprehends complex diagnostic concepts, asks clarifying questions of technicians, and can then translate that information into simple, clear, and confident explanations for the owner, ensuring they feel informed and empowered, never confused or intimidated.

Process & Systems Management: The service experience relies on operational precision. An entry-level advisor manages the entire service workflow, from booking appointments to closing out work orders. An expert advisor masters this workflow, handling a high volume of complex work orders simultaneously, coordinating seamlessly with parts and production, and identifying process inefficiencies to ensure the entire front-of-house operation runs with impeccable rhythm and consistency.

Problem Resolution & De-escalation: Service can be stressful for owners, and advisors must be a calming, confident presence. A junior advisor can identify an escalating situation and hand it off according to procedure. A senior advisor possesses the emotional intelligence and authority to autonomously de-escalate complex and sensitive customer issues with grace, turning a potentially negative experience into a moment that strengthens the owner's trust in Rivian.

Brand Ambassadorship: Every advisor is a steward of the Rivian brand. A foundational understanding includes knowledge of our products and a commitment to our values. A top-tier advisor deeply embodies the brand, living our values of adventure, curiosity, and community in every interaction. They don't just provide a service; they deliver an experience that consistently reinforces why owners chose to be a part of the Rivian journey.

Quick Apply

Refine Your Search

senior mobile technician jobs in cleveland, oh

Service Advisor, Mid Shift - Cleveland, OH

Lead Phlebotomy Technician

Survey Crew Chief / Party Chief

Manager of Maintenance, Multi-Family

Field Service Manager Columbus, OH (Heath)

Appliance Repair Technician Apprentice

Machine Vision Solutions Engineer

Experienced Appliance Repair Technician

Sewer & Drain Technician – Full-Time (Commercial & Residential)

Engineer - Transmission & Substation Services

Mobile Diesel & Trailer Mechanic II - Day Shift

Mobile Diesel & Trailer Mechanic II - 2nd shift

Maintenance Technician - Divinity Landing

Military Service - U.S. Navy, Bomb Technician (EOD)

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