Top 1924 Technology solutions professional Jobs in Cleveland, Oh

Director of Client Success
NCS Credit —Cleveland, OH
- Full-time
- 3 years
- Analysis skills
- Bachelor's degree
Quick Apply
12d
IT Support Technician
TCC Technology Solutions —Cleveland, OH
- $15 - $20 an hour
- Full-time
- Customer service
- Maintenance
- Research
- Health insurance
- Paid time off
Quick Apply
Manufacturing Business Systems Analyst
JBC Technologies —North Ridgeville, OH
- $75,000 - $100,000 a year
- Full-time
- Background check
- ERP systems
- System design
- Health savings account
- Health insurance
Quick Apply
IT Technician/Systems Engineer
Compass Computer Group Inc —Twinsburg, OH
- $50,000 - $70,000 a year
- Full-time
- Background check
- Mid-level
- Driver's License
- Health insurance
- Dental insurance
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Software Sales Representative
SWIPEBY —Cleveland, OH
- $80,000 - $140,000 a year
- Full-time
- Customer service
- Mid-level
- Communication skills
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Technology Applications Specialist
PRT Staffing —Parma, OH
- $22.21 - $28.00 an hour
- Monday to Friday
- Computer Science
- ERP systems
- Mid-level
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Customer Solutions
McMaster-Carr —Cleveland, OH
- $103,000 - $118,000 a year
- Bachelor's degree
- US work authorization
- Entry level
- Profit sharing
- Paid parental leave
Digital & IT Associate - Supply Chain
Parker Hannifin Corporation —Cleveland, OH
- Computer Science
- Mid-level
- SQL
5d
Entry Level Software Engineer
General Dynamics Mission Systems, Inc —Lakewood, OH
- $74,050.40 - $82,149.60 a year
- Hybrid work
- SQL
- Analysis skills
- JavaScript
Onboarding Senior Associate
Crowe —Cleveland, OH
- $67,700 - $133,900 a year
- Full-time
- Remote
- Microsoft Excel
- Mid-level
- Bachelor's degree
Quick Apply
15h
QUALITY ASSURANCE TESTER II
Palco —Cleveland, OH
- Remote
- Writing skills
- SQL
- Analysis skills
- Paid training
- AD&D insurance
14d
IT Helpdesk Technician
Cleveland Diagnostics Inc. —Cleveland, OH
- $45,000 - $50,000 a year
- Computer science
- Microsoft Outlook
- Computer Science
- Paid holidays
- Disability insurance
7d
Digital & IT Analyst - Engineering Technology
Parker Hannifin Corporation —Cleveland, OH
- Computer science
- Computer Science
- Mid-level
5d
Microsoft D365 CRM or Copilot/AI Functional Lead, Senior Associate
PRICE WATERHOUSE COOPERS —Cleveland, OH
- $77,000 - $202,000 a year
- Azure
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Distribution Operations
McMaster-Carr —Cleveland, OH
- $95,500 - $108,500 a year
- Forklift
- Bachelor's degree
- US work authorization
- Profit sharing
- Paid parental leave
Talent Business Advisor Senior Associate
Crowe —Cleveland, OH
- $59,500 - $118,000 a year
- Full-time
- Remote
- Mid-level
- Microsoft Office
- 3 years
Quick Apply
Technology Recruiter - Advanced AI
Accenture —Cleveland, OH
- Full-time
- Hybrid work
- Mid-level
- Office
- Presentation skills
- Paid holidays
- Disability insurance
Technical Sales Consultant – Managed Service Provider (MSP)
Kloud9 IT, Inc. —Cleveland, OH
- $45,000 - $150,000 a year
- Full-time
- Computer Science
- Mid-level
- Bachelor's degree
- Health insurance
- Paid time off
Quick Apply
Construction Assistant Project Manager/Estimator
Zenith Systems —Bedford Hts, OH
- Full-time
- Background check
- Construction site
- Customer service
- Health savings account
- Health insurance
Quick Apply
Master Technician
Ken Ganley Nissan Mayfield —Mayfield Heights, OH
- From $40 an hour
- Full-time
- Background check
- Dealership
- In-person
- Health insurance
- Dental insurance
Quick Apply

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technology solutions professional jobs near cleveland, oh

Director of Client Success

NCS Credit -
Cleveland, OH

Quick Apply

Job Details

Full-time
12 days ago

Qualifications

Managing customer accounts
Customer retention strategy
Phone communication
Account development
Team development
Client growth strategy
CRM system proficiency
Customer growth strategy
Account management

Full Job Description

Description:

NCS Credit is the leader in providing credit professionals throughout the U.S. and Canada with proactive solutions to secure receivables, minimize credit risk, and improve profitability. We provide superior service and customized solutions to meet the needs of our clients and an engaging and collaborative work environment focused on growth for our employees. We are a TEN-year Top Workplace award winner! Watch our "Join the Team" video https://youtu.be/HqKnRsk5mzQ and be part of the #1 Notice/Lien Service in the country!

Reports To: Chief Revenue Officer

Department: Client Success

FLSA Status: Exempt

Job Summary: The Director of Client Success is a strategic and hands-on leader responsible for developing and leading a scalable client success organization that drives customer retention, adoption, expansion, and overall client satisfaction. Reporting to the Chief Revenue Officer (CRO), this role oversees Client Support, Customer Success Management, Renewals, Inside Sales/Expansion, and Customer Insights & Analytics, ensuring a seamless and value-driven post-sale customer experience. Partnering closely with Sales, Marketing, Product, Operations, and Technology teams, the Director of Client Success will leverage data, metrics, and best practices to maximize customer outcomes, strengthen long-term client relationships, and support the company's growth objectives.

Requirements:

Essential Responsibilities:

Develop and execute the overall Client Success strategy, operating model, and organizational structure.
Establish department goals, KPIs, dashboards, and reporting to measure customer and business outcomes.
Lead Customer Success, Client Support, and Inside Sales teams, including talent development and career pathing.
Create scalable customer engagement, onboarding, adoption, retention, renewal, and expansion programs.
Drive customer adoption, value realization, satisfaction, and long-term success with NCS solutions.
Develop customer health scoring, success plans, risk identification, and proactive retention strategies.
Own renewal strategy, forecasting, retention programs, and Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) performance.
Identify and execute upsell, cross-sell, and account growth opportunities in partnership with Sales and Marketing.
Leverage customer data and insights to predict retention and growth outcomes, monitor trends, and support strategic decision-making.
Serve as the voice of the customer and collaborate cross-functionally to improve the customer experience, resolve issues, and influence products and services.
Other duties as assigned.

Competencies

Strong communication, collaboration, and executive presentation skills.
Strong analytical skills with the ability to leverage data to drive decisions.

Education, experience, certifications

Bachelor's degree or equivalent experience.
7+ years of experience in Customer Success, Client Services, Account Management, Professional Services, or related customer-facing leadership roles.
3+ years of people leadership experience.
Proven experience building or transforming customer-facing teams and processes.
Experience managing customer retention, renewals, and growth initiatives.
Experience utilizing CRM and customer success technologies.

Preferred qualifications

Experience within SaaS, fintech, B2B services, credit, construction, or risk management industries.
Experience implementing customer health scoring and customer lifecycle programs.
Background leading multi-functional post-sale organizations.
Experience creating customer success metrics, dashboards, and forecasting models.

Physical and mental demands

Ability to communicate effectively in person, via phone, and email
Manual dexterity
Near visual acuity
Prolonged sitting while viewing a computer monitor
Frequent typing and use of keyboard/mouse

NCS Credit is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable law. In accordance with the Americans with Disabilities Act (ADA), NCS Credit provides reasonable accommodations to qualified individuals with disabilities. If you need assistance or an accommodation during the application process, please contact [email protected]

Quick Apply

Refine Your Search

technology solutions professional jobs in cleveland, oh

Director of Client Success

IT Support Technician

Manufacturing Business Systems Analyst

IT Technician/Systems Engineer

Software Sales Representative

Technology Applications Specialist

Customer Solutions

Digital & IT Associate - Supply Chain

Entry Level Software Engineer

Onboarding Senior Associate

QUALITY ASSURANCE TESTER II

IT Helpdesk Technician

Digital & IT Analyst - Engineering Technology

Microsoft D365 CRM or Copilot/AI Functional Lead, Senior Associate

Distribution Operations

Talent Business Advisor Senior Associate

Technology Recruiter - Advanced AI

Technical Sales Consultant – Managed Service Provider (MSP)

Construction Assistant Project Manager/Estimator

Master Technician

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