Top 490 Guest experience manager Jobs in Cleveland, Tn

General Manager
Cedartown Foods D.B.A Bojangles —Red Bank, TN
- Up to $70,000 a year
- Full-time
- Background check
- 18 years or older
- ServSafe
- Paid holidays
- Disability insurance
Quick Apply
13d
Guest Service Manager
FAIRFIELD INN & SUITES - CHATTANOOGA —Chattanooga, TN
- Weekends as needed
- Sales
- Computer literacy
- Mid-level
Quick Apply
9d
Assistant Manager Retail & Foodservice
Hackney Petroleum —Etowah, TN
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Food Service Supervisor - Hamilton County Jail (TN)
Aramark —Chattanooga, TN
- Nights as needed
- Basic math
- Mid-level
- Mentoring
2d
General Manager - Chattanooga 1 East Main St (TN0806)
MODWASH LLC —Chattanooga, TN
- $50,000 - $65,000 a year
- Full-time
- Administrative experience
- Ability to lift 50 pounds
- Continuous improvement
Quick Apply
3d
General Manager
Popeye's —Cleveland, TN
- Full-time
- Sales
- Mid-level
- Quick service & fast food restaurant
- AD&D insurance
- Health insurance
Quick Apply
Chick Fila Supervisor - University of Tennessee Chattanooga - University of Tennessee at Chattanooga
Aramark —Chattanooga, TN
- Nights as needed
- Basic math
- Mid-level
- University
Assistant General Manager
Popeye's —Hixson, TN
- Full-time
- Sales
- Mid-level
- Quick service & fast food restaurant
- AD&D insurance
- Health insurance
Quick Apply
Team Member
Popeye's —Hixson, TN
- Quick service & fast food restaurant
- Entry level
Quick Apply
2h
Hourly Shift Coordinator
Popeye's —Hixson, TN
- Quick service & fast food restaurant
- Entry level
Quick Apply
Task Force Manager
SOHO Consulting, LLC —Chattanooga, TN
- $58,000 - $62,000 a year
- Full-time
- Word processing
- Mid-level
- Windows
Quick Apply
Front Desk Manager
PULSE HOSPITALITY LLC —Chattanooga, TN
- Weekends as needed
- Ability to walk for extended periods
- Mid-level
- Hotel
Quick Apply
9d
General Manager TownePlace Suites Hixson
Dynamic Hixson LLC —Chattanooga, TN
- Weekends as needed
- Google Workspace
- Ability to walk for extended periods
- Word processing
Quick Apply
9d
Store Manager - #861 - Cleveland, TN
Majors Management —Cleveland, TN
- Weekends as needed
- Inventory management
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
General Manager
The Uptown Hound —Cleveland, TN
- Weekends as needed
- Sales
- Computer literacy
- Writing skills
Inventory Controller - US/LATAM
ABB Inc. —Calhoun, TN
- $142,500 - $228,000 a year
- Full-time
- Remote
- Microsoft Office
- 3 years
- Finance
- Paid parental leave
- Health savings account
Quick Apply
3d
Guest Service Representative
CANDLEWOOD SUITES - CHATTANOOGA HAMILTON —Chattanooga, TN
- Weekends as needed
- Computer literacy
- English
- Mid-level
Quick Apply
Residence Inn Chattanooga - Executive Meeting Manager OEM
Aimbridge Hospitality —Chattanooga, TN
- Overtime
- Customer service
- Mid-level
- Residential
- AD&D insurance
- Disability insurance
Guest Services Representative
WoodSpring Suites -- Chattanooga —Chattanooga, TN
- $13 - $14 an hour
- Part-time
- Mid-level
- Ability to climb stairs
- Hotel
Quick Apply
Sales Support Specialist
ABB Inc. —Calhoun, TN
- $79,000 - $91,000 a year
- Full-time
- Mid-level
- Office
- SharePoint
- Health savings account
- AD&D insurance
Quick Apply
1d

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General Manager

Cedartown Foods D.B.A Bojangles
Red Bank, TN

Quick Apply

Job Details

Full-time
Up to $70,000 a year
13 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Customer communication
Customer relationship building
Food safety management
Sales management
Quick service & fast food restaurant experience
Team leadership
Restaurant management
Employee relationship building
Leadership development
Hiring
Driver's License
Decision making
Fast food restaurant experience
Productivity software
Managing food service teams
Profit and loss analysis
General management

Full Job Description

GENERAL MANAGER JOB SUMMARY:

Our General Managers are our restaurant leaders and they are directly responsible for the day-to-day operations and success of their restaurant. They have full responsibility for the business including people, operations, and financial metrics. The General Manager leads their team in providing an exceptional guest experience, operating a clean restaurant, delivering operational excellence, growing sales, and driving profitability through training and by providing an unbeatable work culture. The General Manager reports to the District Manager and supports them as required.

The position includes, but is not limited to, the following essential job responsibilities:

GENERAL MANAGER JOB RESPONSIBILITIES:

Talent Management

Recruits, interviews, hires, trains, coaches, and develops successful Assistant Managers, Shift Managers, and Team Members.
Responsible for developing an Assistant Manager that can oversee the restaurant and perform required duties in the General Manager’s absence.
Executes brand training program and implements additional training plans as necessary.
Maintains the highest personal and professional appearance and ensures their team does the same.
Delivers an unbeatable work culture that drives engagement, increases retention, and decreases turnover.
Provides praise and recognition to reinforce positive behaviors.
Implements progressive discipline to address deficiencies in performance or failure to adhere to company policies or regulatory requirements.

Food Safety, Quality, and Quantity

Ensures team is adhering to proper hygiene, handwashing, glove usage, and general food safety standards.
Establishes build to’s and maintains production management systems to ensure the restaurant doesn’t run out of food to serve.
Leads team to ensure all food is prepared and served to brand recipes and quality standards.

Guest Satisfaction

Trains team to create an extraordinary guest experience and achieve service goals.
Achieves speed of service goals while not compromising quality or service.
Investigates guest feedback, resolves guest concerns, and monitors service trends.
Conducts retraining or coaching based on observations and guest feedback to improve service.

Operational Excellence

Maintains a clean and safe restaurant environment and ensures brand standards are met or exceeded.
Conducts daily or shift pathing and full restaurant evaluations as required to self-assess operations. Provides feedback and coaching to their team.
Identifies operational gaps and addresses them in a timely and effective manner.
Achieves 95+ Health Department ratings and passing brand evaluations by ensuring a properly trained and engaged management team.

Financial Leadership

Reviews financial reports to identify opportunities and works closely with team to drive improvements.
Implements plans to increase traffic counts and average check to grow sales.
Maintains accuracy and integrity of all cash, sales, inventory, and other restaurant data.

Communication

Stays abreast of brand and company initiatives and requirements and works with team to maintain them.
Cascades information to team through shift huddles, restaurant meetings, and 1:1’s. Maintains communication board.
Reports any injuries or incidents immediately to District Manager and other third parties as required.

General Duties and Administration

Responsible for completing or delegating and ensuring the accuracy and completeness of all daily, weekly, and period paperwork including cash and inventory counts, banking, truck orders and deliveries, schedules, and any other duties as required.
Ensures general safety protocols are followed and facility issues are reported promptly.
Implements new marketing campaigns and conducts new product training.
Completes all required duties in a timely and accurate manner.

GENERAL MANAGER CORE COMPETENCIES:

Acts with integrity
Sound decision maker
Conflict management skills
Takes initiative; is resourceful, creative, and a problem solver
Highly organized; able to juggle multiple initiatives, plan and prioritize work
Excellent interpersonal and communication skills with the ability to collaborate and build meaningful internal and external relationships to help drive results
Ability to think and work independently and works well as part of a team
Works with a sense of urgency

GENERAL MANAGER BENEFITS:

Career Development Opportunities
Competitive Pay
Health, Dental, and Vision Insurance
Life Insurance
Short/Long Term Disability
Critical Illness Insurance
Accident Insurance
Hospital Indemnity Insurance
Matching 401k Plan
Free Meals
Paid Time Off and Holiday’s
Wait periods may apply

GENERAL MANAGER JOB REQUIREMENTS:

At least 18 years of age
Open availability during all hours the restaurant is open and during the pre-opening, post-closing hours
Dependable and able to work a minimum of 50 hours per week
3+ years of Quick Service Restaurant management experience
Proficient in Microsoft Office Suite
Experience managing units with drive thru’s preferred
ServSafe Manager certification preferred
High School Diploma preferred

Physical/Mental ability to:

Tolerate exposure to noise, extreme hot and cold temperatures, and other elements.
Frequently bend, kneel, squat, stand, walk, and twist at waist.
Push, pull, lift, and carry up to 10 lbs. frequently and up to 50+ lb. occasionally, including lifting from ground to overhead.
Reach, grasp, and manipulate objects with hands for entire shift, including reaching for objects overhead.
Occasionally climb and descend ladders.
Remain active, standing for long periods without a break.
Work under pressure, such as high-volume peak periods, and remain calm with teammates and guests.

Cedartown will make reasonable accommodations to known physical/mental limitations of an employee with a disability unless the accommodation is unreasonable or would pose an undue hardship.

Job Type: Full-time

Pay: Up to $70,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

guest experience manager jobs in cleveland, tn

General Manager

Guest Service Manager

Assistant Manager Retail & Foodservice

Food Service Supervisor - Hamilton County Jail (TN)

General Manager - Chattanooga 1 East Main St (TN0806)

General Manager

Chick Fila Supervisor - University of Tennessee Chattanooga - University of Tennessee at Chattanooga

Assistant General Manager

Team Member

Hourly Shift Coordinator

Task Force Manager

Front Desk Manager

General Manager TownePlace Suites Hixson

Store Manager - #861 - Cleveland, TN

General Manager

Inventory Controller - US/LATAM

Guest Service Representative

Residence Inn Chattanooga - Executive Meeting Manager OEM

Guest Services Representative

Sales Support Specialist

I want to receive the latest job alert for guest experience manager in cleveland, tn

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