Top 64 Service desk Jobs in Cleveland, Tn

Guest Service Manager
FAIRFIELD INN & SUITES - CHATTANOOGA —Chattanooga, TN
- Weekends as needed
- Sales
- Computer literacy
- Mid-level
Quick Apply
3d
Medical Office Registrar
Vitruvian Health —Cleveland, TN
- Full-time
- High school diploma or GED
- Data entry
- Outpatient
- Wellness program
- 403(b) matching
8d
Medical Receptionist (Cleveland, TN)
Mental Health Cooperative —Cleveland, TN
- Full-time
- OSHA
- HIPAA
- Administrative experience
- Health savings account
- AD&D insurance
14d
Guest Services Representative At Courtyard By Marriott, Cleveland, TN, Dynamic Cleveland LLC
Dynamic Cleveland LLC —Cleveland, TN
- Hotel
- High school diploma or GED
- Front desk
- Employee discount
Quick Apply
Guest Service Representative
Hampton Inn Cleveland —Cleveland, TN
- 8 hour shift
- Writing skills
- English
- Hotel
- Paid holidays
- Health insurance
Quick Apply
Front Desk Receptionist
Center for Sports Medicine & Orthopaedics —Chattanooga, TN
- Full-time
- CPR Certification
- BLS Certification
- Clinic
- Disability insurance
- Health insurance
Quick Apply
Night Auditor
Home2Suites TRU Cleveland —Cleveland, TN
- 8 hour shift
- Writing skills
- English
- Hotel
- Paid holidays
- Health insurance
Quick Apply
Administrative Assistant
Dayton Chamber of Commerce —Dayton, TN
- $18 - $20 an hour
- Full-time
- Google Workspace
- Microsoft Outlook
- Computer literacy
- Flexible schedule
Quick Apply
Front Desk Coordinator
OMS360 —Chattanooga, TN
- Full-time
- Dental office
- Travel
- Computer skills
Quick Apply
Front Desk Coordinator
Northpoint Dental Co. —Soddy-Daisy, TN
- Full-time
- Dental office
- High school diploma or GED
- Quality control
- Disability insurance
- Health insurance
Medical Receptionist
Walliser Medical Center DBA Sentef Medical Center —Ooltewah, TN
- $15 - $16 an hour
- Full-time
- Medical office experience
- In-person
- Medical terminology
- 401(k)
- Paid time off
Quick Apply
11d
Patient Services Coordinator Chattanooga
SynergenX Health Holdings LLC —Chattanooga, TN
- Full-time
- Computer literacy
- Administrative experience
- High school diploma or GED
- Paid training
- Disability insurance
Quick Apply
Front Desk Agent / Guest Services Agent
SpringHill Suites by Marriott Chattanooga North/Ooltewah —Ooltewah, TN
- Full-time
- Hotel
- Organizational skills
- Communication skills
- Dental insurance
- 401(k)
Quick Apply
Applications Trainer
Mountain Management Services —Chattanooga, TN
- $26.70 - $39.71 an hour
- Full-time
- 5 years
- No experience needed
- Mid-level
14d
Medical Receptionist
PPS Orthotic & Prosthetic Services —Chattanooga, TN
- $14 - $18 an hour
- Part-time
- In-person
- Entry level
- Dental insurance
- 401(k)
Quick Apply
3d
Guest Service Representative
TRU by Hilton Shallowford —Chattanooga, TN
- 8 hour shift
- Writing skills
- English
- Hotel
- Paid holidays
- Health insurance
Quick Apply
Chiropractic Assistant/Receptionist
Clear Chiropractic —Chattanooga, TN
- $13 - $16 an hour
- Part-time
- Background check
- Private practice
- 18 years or older
- Paid training
- Paid time off
Quick Apply
Front Desk
Workout Anytime - Athens TN —Athens, TN
- $9 - $13 an hour
- Part-time
- No degree
- Entry level
- Under 1 year
- Paid training
- Health insurance
Quick Apply
Receptionist/Administrative Assistant
Underdog Mechanical —Ringgold, GA
- $16 - $20 an hour
- Full-time
- Background check
- Microsoft Outlook
- Computer literacy
- Employee discount
Quick Apply
7d
Front Desk
Workout Anytime - Dayton —Dayton, TN
- $9 - $13 an hour
- Part-time
- No degree
- Entry level
- Under 1 year
- Paid training
- Health insurance
Quick Apply

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Guest Service Manager

FAIRFIELD INN & SUITES - CHATTANOOGA
Chattanooga, TN

Quick Apply

Job Details

Full-time
3 days ago

Qualifications

Computer operation
Customer communication
Staff supervision
Property management tools
Team supervision
Sales
Answering guest questions
Performance feedback (performance evaluation method)
Managing hospitality teams
Team development
Hiring
Recruiting
Interviewing
Computer skills
Hotel staff training
Hotel and accommodations guest complaints handling
Ordering supplies
Staffing management
General management
Marketing
Professional development training

Full Job Description

Description:

Oversees all guest services associates and ensures guests’ needs are met in a timely and friendly manner. Ensures all guest services associates are adhering to brand policies and procedures. Assists with guest issues if they cannot be immediately resolved by a guest services associate.

Oversees lobby operations and hotel amenities, such as concierge or valet services and pool or spa operations.

Works with General Manager to ensure scheduling and inventories are within anticipated budget

Success is determined through high quality scores related to guest satisfaction with front desk services, assistance, and amenities.

PREREQUISITES

The Company associates have access to guestrooms and property, character traits of honesty and trustworthiness are essential to this position. Therefore, associates must pass the appropriate security clearance, per company policy.

One year experience supervising (at least) three associates.
Two years’ experience in service industry.

SUMMARY OF ESSENTIAL JOB FUNCTIONS

Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
Must be able to stand for eight hours, bend, stretch, reach.
Must be able to see and hear
Must be able to communicate with other associates and/or guests.

Requirements:

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Knowledge:

Area shopping, dining, entertainment and travel directions to assist guest inquiries.
Daily hotel operations check daily events, bulletin boards and are up to date on changes, new procedures and events.
Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts

Skills:

Train and develop associates through meetings, logs, etc.
Monitor and document associates for both positive and negative feedback.
Computer literate to thoroughly operate property management system.
Maintain organization of supplies and order as necessary.
Supervisory skills: interview, hire, train, appraise, document, motivate.

Abilities:

Multi task, remain associate and guest service centric.
Effectively communicate with guests, department heads, associates and home office support staff.
Solve guest issues with professionalism maintain hospitable attitude.
Market and promote to increase exposure and sales.
Stay organized and proactively organize in a fast paced environment

SPECIFIC RESPONSIBILITIES

Maintain a professional cohesive team by: hiring, training, coaching, counseling and developing the most qualified individuals.
Analyzes guest feedback and formulates strategies to continuously improve overall rating.
Promote positive morale and friendly attitudes.
Complete administrative duties in a timely manner: schedules, payroll, inventories, orders, production controls, etc.
Work within budgeted guidelines for maximum revenues and within labor models.
Maintain safety and security practices, have thorough knowledge of emergency procedures.
Ensure guests are provided with the highest quality product and service.
Must be thoroughly familiar with the Associate Handbook, implement all the rules, policies and procedures established by the company; including, but not limited to, those contained in the Associate Handbook.
Maintain certification from a brand approved responsible vendor training program.
Utilize Service Recovery Log and other necessary communication logs from shift to shift. Respond to guest comments and issues in a timely manner.
Other duties as assigned, and as staffing needs arise throughout the hotel.

WORKING CONDITIONS/SPECIAL REQUIREMENTS

This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work.
Standing, walking for long periods of time while maintaining a friendly professional image.
May be required to work any day/shift, including nights and weekends.
Periodic overnight travel required may be required.

POSITIONS FOR POSSIBLE ADVANCEMENT

Assistant General Manager
General Manager

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

Quick Apply

Refine Your Search

service desk jobs in cleveland, tn

Guest Service Manager

Medical Office Registrar

Medical Receptionist (Cleveland, TN)

Guest Services Representative At Courtyard By Marriott, Cleveland, TN, Dynamic Cleveland LLC

Guest Service Representative

Front Desk Receptionist

Night Auditor

Administrative Assistant

Front Desk Coordinator

Front Desk Coordinator

Medical Receptionist

Patient Services Coordinator Chattanooga

Front Desk Agent / Guest Services Agent

Applications Trainer

Medical Receptionist

Guest Service Representative

Chiropractic Assistant/Receptionist

Front Desk

Receptionist/Administrative Assistant

Front Desk

I want to receive the latest job alert for service desk in cleveland, tn

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