Top 70 Automotive service manager Jobs in Cleveland Oh

Service Manager Freightliner Dealership
CLEVELAND FREIGHTLINER INC —Parma, OH
- $95,000 - $150,000 a year
- Clean driving record
- Dealership
- Ability to walk for extended periods
- Health insurance
- Dental insurance
Quick Apply
14d
Automotive Dealership Service Lane Manager
Ken Ganley Subaru of Bedford —Bedford, OH
- $80,000 - $95,000 a year
- Weekends as needed
- Clean driving record
- Dealership
- Mid-level
- Health savings account
- Health insurance
Quick Apply
6h
Assistant Store Manager - Store 861
Mr.Tire Auto Service Centers —Mayfield Heights, OH
- $16 - $20 an hour
- Weekends as needed
- ASE Certification
- Merchandising
- Mid-level
- Paid holidays
- Dental insurance
Quick Apply
Service Manager, Dealership
Carvana —Avon Lake, OH
- Overtime
- Background check
- 18 years or older
- Clean driving record
- Wellness program
- Health insurance
Quick Apply
Service Manager, Dealership
Carvana —Cleveland, OH
- Overtime
- Background check
- 18 years or older
- Clean driving record
- Wellness program
- Health insurance
Quick Apply
Branch Manager - Commercial Tire Shop
Conlan Tire LLC —Brook Park, OH
- $75,000 - $90,000 a year
- Full-time
- Bilingual
- Background check
- Merchandising
- Health insurance
- Dental insurance
Quick Apply
14d
Oil Change Assistant Manager - Shop#139 - 33300 Aurora Road
Take 5 Oil Change —Solon, OH
- $13.25 - $19.00 an hour
- Full-time
- Mid-level
- Ability to lift 50 pounds
- Mentoring
- Paid training
- Paid holidays
Manager of Fleet Services
Northeast Ohio Regional Sewer District —Cuyahoga Heights, OH
- $80,606 - $100,758 a year
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Free parking
- Wellness program
Quick Apply
Auto Care Center Service Manager
Walmart —Macedonia, OH
- $20 - $33 an hour
- Full-time
- High school
- Mid-level
- Paid jury duty
- Disability insurance
Maintenance Manager
Republic Services —Elyria, OH
- $99,800 - $137,300 a year
- Full-time
- Customer service
- Computer literacy
- 3 years
- AD&D insurance
- Employee stock purchase plan
12d
NTB - Automotive Assistant & Service Managers
Mavis Tire Supply —Brook Park, OH
- $40,000 - $65,000 a year
- Online Application
- 18 years or older
- Mid-level
- US work authorization
- Paid holidays
- Health insurance
Quick Apply
7d
Dealer Relationship Manager - Cleveland
Stellantis Financial Services US —Cleveland, OH
- Weekends as needed
- Remote
- Mid-level
- Travel
- US work authorization
- Opportunities for advancement
Quick Apply
14d
Collision General Manager
Caliber —Valley City, OH
- Full-time
- Mid-level
- Ability to lift 50 pounds
- Driver's License
- Paid holidays
- Health insurance
4d
Midas - Automotive Assistant & Service Managers
Midas —Solon, OH
- $45,000 - $65,000 a year
- Full-time
- 18 years or older
- Mid-level
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
Quick Apply
Service Manager
Conrad’s Tire Express And Total Car Care —Parma, OH
- $45,000 - $70,000 a year
- Weekends as needed
- Microsoft Outlook
- 5 years
- Driver's License
Quick Apply
Service Manager
Firestone Complete Auto Care —Richmond Heights, OH
- $20.60 - $30.90 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Paid holidays
- 401(k)
9h
NTB - Automotive Assistant & Service Managers
NTB - National Tire & Battery —Beachwood, OH
- $40,000 - $65,000 a year
- Online Application
- 18 years or older
- Mid-level
- US work authorization
- Paid holidays
- Health insurance
Quick Apply
Manager Surgical Services - Operating Room
Crystal Clinic Orthopaedic Center —Fairlawn, OH
- $87,360 - $133,120 a year
- Full-time
- CPR Certification
- Nursing
- Surgery
- Disability insurance
- Health insurance
Quick Apply
4d
Automotive Store Manager - Store 870
Mr.Tire Auto Service Centers —South Euclid, OH
- $63,000 - $70,000 a year
- Full-time
- Merchandising
- Mid-level
- High school diploma or GED
- Paid holidays
- Dental insurance
Quick Apply
Automotive Store Manager
City Tire Pros —Mentor, OH
- $55,000 - $65,000 a year
- Full-time
- 5 years
- Mid-level
- Supervising experience
- Health insurance
- Employee discount
Quick Apply

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automotive service manager jobs near cleveland oh

Service Manager Freightliner Dealership

CLEVELAND FREIGHTLINER INC -
Parma, OH

Quick Apply

Job Details

$95,000 - $150,000 a year
14 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance
Referral program

Qualifications

Managing maintenance teams
Customer communication
Vehicle mechanics for truck drivers
Team leadership
Metrics Reporting
Auto service management
High school diploma or GED
Diesel truck repair
Warranty issues management
Management reporting
Productivity software
Business operations
Automotive diagnostics
General management

Full Job Description

The Service Manager is responsible for leading the daily operations of a full-service Freightliner dealership service department. This position ensures exceptional customer service, efficient shop operations, technician productivity, and profitability while maintaining the highest standards of safety, quality, and compliance. The Service Manager works closely with customers, technicians, parts, and sales departments to deliver timely and accurate repairs that maximize customer uptime.

Key Responsibilities

Oversee all day-to-day service department operations, including scheduling, workflow, and repair quality.
Lead, coach, and develop service advisors, foremen, technicians, and support staff.
Monitor shop productivity, efficiency, and technician utilization to achieve departmental goals.
Ensure repairs are completed accurately, safely, and within promised timelines.
Deliver outstanding customer service by resolving concerns promptly and maintaining strong customer relationships.
Review repair orders for accuracy, warranty compliance, and proper documentation.
Manage warranty administration in accordance with Freightliner and manufacturer guidelines.
Collaborate with the Parts Department to ensure timely availability of parts for repairs.
Develop and manage departmental budgets while controlling labor, overtime, and operating expenses.
Track and improve key performance indicators (KPIs), including labor sales, gross profit, technician efficiency, comeback rate, customer satisfaction, and repair cycle time.
Ensure compliance with OSHA regulations, environmental standards, dealership policies, and manufacturer requirements.
Recruit, train, mentor, and evaluate service department employees.
Conduct regular team meetings and performance reviews.
Promote a positive, professional, and safety-focused work environment.
Support 24/7 emergency service operations and fleet customer needs when required.

Qualifications

High school diploma or GED required; Associate's or bachelor's degree in business, Automotive, Diesel Technology, or related field preferred.
Minimum of 5 years of heavy-duty truck service management experience, preferably in a Freightliner or OEM dealership environment.
Strong knowledge of diesel engines, heavy-duty truck systems, diagnostics, and repair procedures.
Experience managing technicians, service advisors, and shop operations.
Excellent leadership, communication, organizational, and problem-solving skills.
Proficiency with dealership management systems (DMS), service software, and Microsoft Office.
Understanding of warranty administration and manufacturer policies.
Valid driver's license with an acceptable driving record; CDL preferred but not required.

Preferred Skills

Freightliner dealership experience.
Knowledge of DTNA warranty systems and service programs.
Strong financial and business management skills.
Ability to analyze reports and make data-driven operational decisions.
Experience with continuous improvement initiatives and lean service processes.

Key Performance Indicators (KPIs)

Customer Satisfaction Index (CSI)
Technician Productivity and Efficiency
Labor Gross Profit
Shop Throughput
First-Time Fix Rate
Comeback Percentage
Warranty Recovery
Departmental Revenue Growth
Employee Retention
Safety and OSHA Compliance

Physical Requirements

Ability to walk throughout the service facility daily.
Occasional lifting of up to 50 pounds.
Ability to work in a shop environment with varying temperatures, noise, and exposure to vehicle equipment.

Benefits:

401(k)
401(k) matching
Health insurance
Dental insurance
Vision insurance
Supplemental voluntary insurances available.
Life Insurance is fully funded by the employer
Employee assistance program
Employee discount
Paid time off
Birthday day off
Recognition for longevity
Parental leave
Referral program
Health Club/Recreation Center membership reimbursements
Employee Team Member Programs and more!

Required Education:

Bachelor's degree in Business Administration, Management, or a related field.

Required Experience:

Minimum of 5 years of experience in a service management role or similar position.
Proven track record of successfully managing teams and improving service delivery.
Experience in developing and implementing service strategies and processes.
Familiarity with industry standards and best practices in service management.

Required Skills and Abilities:

Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Ability to analyze service metrics and implement improvements.
Proficiency in using service management software and tools.
Strong problem-solving and decision-making abilities.
Ability to work under pressure and manage multiple priorities.
Customer-focused mindset with a commitment to delivering high-quality service.

Quick Apply

Refine Your Search

automotive service manager jobs in cleveland oh

Service Manager Freightliner Dealership

Automotive Dealership Service Lane Manager

Assistant Store Manager - Store 861

Service Manager, Dealership

Service Manager, Dealership

Branch Manager - Commercial Tire Shop

Oil Change Assistant Manager - Shop#139 - 33300 Aurora Road

Manager of Fleet Services

Auto Care Center Service Manager

Maintenance Manager

NTB - Automotive Assistant & Service Managers

Dealer Relationship Manager - Cleveland

Collision General Manager

Midas - Automotive Assistant & Service Managers

Service Manager

Service Manager

NTB - Automotive Assistant & Service Managers

Manager Surgical Services - Operating Room

Automotive Store Manager - Store 870

Automotive Store Manager

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