JOB OPPORTUNITY
We are seeking an accountable professional with exceptional communication
skills and great attention to detail to join our growing team!
Resumes will be accepted through July 31st (5 PM)
JOB TITLE: BUSINESS COMPLIANCE REGISTRATION OPERATOR
CLASSIFICATION: NON-EXEMPT
GRADE: 2 (starting pay $20.79/hr.)
DEPARTMENT: TAXATION
REPORTS TO: BUSINESS COMPLIANCE MANAGER
LOCATION: BRECKSVILLE(HYBRID)
About RITA: Our Mission at RITA is to provide Ohio cities and villages with a high quality, cost effective municipal tax collection service. We currently serve more than 400 cities and villages across the State of Ohio, collecting and distributing more than $2.5B of municipal income tax revenue annually, at an average cost in 2025 of just over one cent of every dollar collected. These income tax dollars are crucial to the provision of the public safety, infrastructure and recreational services that make these cities and villages great places to live, work and do business. At RITA, we work hard to fulfill our Mission to the Ohio cities and villages we serve and strive to be the best and top choice for municipal tax collection in Ohio.
RITA Benefits: RITA is an OPERS employer that offers low monthly premiums for health benefits for employees, spouses and dependents with no monthly cost for dental and vision coverage. The Agency makes bi-annual contributions to employees’ Health Savings Accounts. Additional benefits include paid vacation and sick leave, including for mental health and for time to volunteer, along with 3 personal days provided on the anniversary of the employee’s hire date. The initial 3 personal days are provided upon successful completion of the 180-day Introductory Period and then again at the second anniversary and each anniversary thereafter. Employees also have access to an employee assistance program, which offers many services including digital Cognitive Behavioral Therapy (dCBT), benefits and claims advocacy services, and assistance with other matters, such as childcare, mental health and legal assistance.
Work Environment: Enjoy the flexibility of a blended work schedule – a mix of in-office and work-from-home days. The Agency values flexibility that works both ways. Where possible, we seek to work with our employees to meet their needs while still providing excellent service and fulfilling our Mission. Our dress when in the office is professionally casual – jeans are welcome. We thrive on collaborative work, and we are best as a team with each person doing their part. There is plenty of opportunity for job growth within the Agency; Career growth and development are encouraged and supported.
About the Role: Under direct supervision, the purpose of the position is to locate and register business accounts using various source materials along with updating addresses on current accounts to ensure compliance for filing and paying for the Agency’s member municipalities. In addition, they may perform clerical tasks and basic form processing and/or keying functions to achieve the goals of the Department.
EXAMPLES OF ESSENTIAL FUNCTIONS:
1. Ensures taxpayers are following RITA registration compliance requirements.
2. Locates and registers businesses using various source materials and correspondence.
3. Responds to basic telephone inquiries from taxpayers and updates taxpayer records as requested.
4. Processes incoming registration information, including from member municipalities and verifies taxpayer registration forms. Maintains records of all correspondence with taxpayers.
5. Edits business on-line registration forms. Assists with low-risk forms processing when assigned; processing is limited to forms that may require only basic correspondence to be sent to taxpayers and/or employers.
6. Enters data from undeliverable mail into the RITA income tax system.
7. Updates taxpayer addresses based on information from the municipality, Post Office and other sources; uses a variety of resources to verify the actual resident municipality.
8. Researches tax payments, prepares payment forms and keys payments to taxpayer accounts. For specific tax payments, follow-up with taxpayers on their registration requirements, if applicable.
9. Prepares internal registration compliance documentation.
10. Performs general office tasks including: filing of a variety of information including forms and correspondence, sending correspondence via fax to municipalities, retrieving documents from copiers/fax machines and designated bins or trays.
11. Requests, mails or faxes preprinted and blank tax forms to new taxpayers.
12. Performs account maintenance and other updates on RITA’s tax system for business accounts, including, but not limited to, administering return mail, correcting addresses and account statuses and adding account notes or comments when appropriate. Performs basic arithmetical calculations as needed to complete data entry tasks.
13. Performs other related work as assigned.
This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, the Agency reserves the right to revise the job or to require that other or different tasks be performed as assigned.
Physical Requirements: The individual assigned to this position must be able to complete all physical requirements of the job, with or without a reasonable accommodation, which include, but are not limited to the following:
· Must be able to remain in a stationary position a majority of the time.
· Consistently operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
· Must be able to transport agency equipment to & from the office.
· Frequently communicates with taxpayers, tax preparers, members, etc. who have inquiries about their accounts. Must be able to exchange accurate information in these situations
· Ability to transport required work equipment from home to work as needed.
About You: High school diploma or GED; supplemented by up to one (1) year previous experience; or an equivalent combination of education, training, and experience.
How to Apply: Please submit your resume no later than 5 PM on July 31st. Only qualified individuals being considered will be contacted for an interview.
The Regional Income Tax Agency (Agency) is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel decisions are merit-based and applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic. In compliance with the Americans with Disabilities Act, the Agency will seek to provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the Agency.
Job Type: Full-time
Pay: From $20.79 per hour
People with a criminal record are encouraged to apply
Work Location: Hybrid remote in Brecksville, OH 44141
