Top 336 Client relations Jobs in Cleveland Oh

Director of Client Success
NCS Credit —Cleveland, OH
- Full-time
- 3 years
- Analysis skills
- Bachelor's degree
Quick Apply
Strategic Account Manager
Aligned Properties - KW Elevate —Strongsville, OH
- $70,000 - $150,000 a year
- Part-time
- Hybrid work
- Mid-level
- Residential
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
10d
Account Manager I - Commercial Treasury Management
PNC Financial Services Group —Cleveland, OH
- $52,500 - $87,500 a year
- Full-time
- Office
- Bachelor's degree
- 2 years
- Wellness program
- Health savings account
Client Success Representative (Remote)
Demand.com —Cleveland, OH
- Remote
- Mid-level
- Communication skills
- Time management
Quick Apply
Client Relations Specialist
Tremco CPG Inc. —Beachwood, OH
- $56,000 - $66,000 a year
- Full-time
- High school diploma or GED
- Product management
- 1 year
- Paid holidays
- Health insurance
Client Service Associate
PNC Financial Services Group —Cleveland, OH
- $52,500 - $87,500 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Wellness program
- Health savings account
Client Relationship Specialist, KEF
KeyBank National Association —Cleveland, OH
- $71,000 - $125,000 a year
- Full-time
- Remote
- 5 years
- Mid-level
- Bachelor's degree
Customer Relations Specialist – Process Analyst
Northeast Ohio Regional Sewer District —Cleveland, OH
- $62,540 - $93,810 a year
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Research
- Free parking
- Wellness program
Quick Apply
Account Manager, Manufacturing
W.W. Grainger —Cleveland, OH
- $62,300 - $103,900 a year
- Hybrid work
- Inventory management
- Mid-level
- 3 years
- Paid parental leave
- Dental insurance
5d
Registered Client Relationship Analyst
Morgan Stanley —Westlake, OH
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Customer Success Manager
3E —Cleveland, OH
- $74,000 - $84,000 a year
- Full-time
- Remote
- Mid-level
- 2 years
- Communication skills
- Disability insurance
- Health insurance
Quick Apply
Account Coordinator | Team Foxtrot
Team Velocity —Cleveland, OH
- From $48,000 a year
- Online Application
- Remote
- Mid-level
- Communication skills
- Under 1 year
- Health insurance
- Dental insurance
Quick Apply
Account Administrator-Small Group
Medical Mutual of Ohio —Cleveland, OH
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Marketing
- Health savings account
- Disability insurance
Client Relationship Officer - Commercial Admin Total Bank
WesBanco Bank, Inc. —Cleveland, OH
- $60,000 - $70,000 a year
- Computer literacy
- Research
- Mid-level
- Paid holidays
- Disability insurance
4d
Corporate Chef - National Accounts (REMOTE)
Nestlé USA —Solon, OH
- $115,000 - $135,000 a year
- Remote
- Residential
- Business development
- Bachelor's degree
- Health insurance
- 401(k) matching
11d
Client Service Professional - 401K
Charles Schwab —Richfield, OH
- $25.43 an hour
- Full-time
- Hybrid work
- Spanish
- Mid-level
- Bachelor's degree
- Paid parental leave
- Employee stock purchase plan
Account Coordinator | FordDirect
Team Velocity —Cleveland, OH
- From $48,000 a year
- Online Application
- Remote
- Communication skills
- Entry level
- Under 1 year
- Health insurance
- Dental insurance
Quick Apply
Account Manager
IQVIA —Cleveland, OH
- $53,700 - $134,200 a year
- Urgently hiring
- Hybrid work
- Microsoft Outlook
- Mid-level
- Office
- Work from home
Customer Service Representative
Mazzella —Cleveland, OH
- $45,000 - $55,000 a year
- Full-time
- Oracle
- Military
- Computer literacy
- Disability insurance
- Health insurance
Quick Apply
11d
Customer Success Agent
Avtron Power Solutions, LLC —Cleveland, OH
- $60,000 - $75,000 a year
- Full-time
- Microsoft Excel
- Computer literacy
- Writing skills
Quick Apply

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Director of Client Success

NCS Credit -
Cleveland, OH

Quick Apply

Job Details

Full-time

Qualifications

Managing customer accounts
Customer retention strategy
Phone communication
Account development
Team development
Client growth strategy
CRM system proficiency
Customer growth strategy
Account management

Full Job Description

Description:

NCS Credit is the leader in providing credit professionals throughout the U.S. and Canada with proactive solutions to secure receivables, minimize credit risk, and improve profitability. We provide superior service and customized solutions to meet the needs of our clients and an engaging and collaborative work environment focused on growth for our employees. We are a TEN-year Top Workplace award winner! Watch our "Join the Team" video https://youtu.be/HqKnRsk5mzQ and be part of the #1 Notice/Lien Service in the country!

Reports To: Chief Revenue Officer

Department: Client Success

FLSA Status: Exempt

Job Summary: The Director of Client Success is a strategic and hands-on leader responsible for developing and leading a scalable client success organization that drives customer retention, adoption, expansion, and overall client satisfaction. Reporting to the Chief Revenue Officer (CRO), this role oversees Client Support, Customer Success Management, Renewals, Inside Sales/Expansion, and Customer Insights & Analytics, ensuring a seamless and value-driven post-sale customer experience. Partnering closely with Sales, Marketing, Product, Operations, and Technology teams, the Director of Client Success will leverage data, metrics, and best practices to maximize customer outcomes, strengthen long-term client relationships, and support the company's growth objectives.

Requirements:

Essential Responsibilities:

Develop and execute the overall Client Success strategy, operating model, and organizational structure.
Establish department goals, KPIs, dashboards, and reporting to measure customer and business outcomes.
Lead Customer Success, Client Support, and Inside Sales teams, including talent development and career pathing.
Create scalable customer engagement, onboarding, adoption, retention, renewal, and expansion programs.
Drive customer adoption, value realization, satisfaction, and long-term success with NCS solutions.
Develop customer health scoring, success plans, risk identification, and proactive retention strategies.
Own renewal strategy, forecasting, retention programs, and Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) performance.
Identify and execute upsell, cross-sell, and account growth opportunities in partnership with Sales and Marketing.
Leverage customer data and insights to predict retention and growth outcomes, monitor trends, and support strategic decision-making.
Serve as the voice of the customer and collaborate cross-functionally to improve the customer experience, resolve issues, and influence products and services.
Other duties as assigned.

Competencies

Strong communication, collaboration, and executive presentation skills.
Strong analytical skills with the ability to leverage data to drive decisions.

Education, experience, certifications

Bachelor's degree or equivalent experience.
7+ years of experience in Customer Success, Client Services, Account Management, Professional Services, or related customer-facing leadership roles.
3+ years of people leadership experience.
Proven experience building or transforming customer-facing teams and processes.
Experience managing customer retention, renewals, and growth initiatives.
Experience utilizing CRM and customer success technologies.

Preferred qualifications

Experience within SaaS, fintech, B2B services, credit, construction, or risk management industries.
Experience implementing customer health scoring and customer lifecycle programs.
Background leading multi-functional post-sale organizations.
Experience creating customer success metrics, dashboards, and forecasting models.

Physical and mental demands

Ability to communicate effectively in person, via phone, and email
Manual dexterity
Near visual acuity
Prolonged sitting while viewing a computer monitor
Frequent typing and use of keyboard/mouse

NCS Credit is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable law. In accordance with the Americans with Disabilities Act (ADA), NCS Credit provides reasonable accommodations to qualified individuals with disabilities. If you need assistance or an accommodation during the application process, please contact [email protected]

Quick Apply

Refine Your Search

client relations jobs in cleveland oh

Director of Client Success

Strategic Account Manager

Account Manager I - Commercial Treasury Management

Client Success Representative (Remote)

Client Relations Specialist

Client Service Associate

Client Relationship Specialist, KEF

Customer Relations Specialist – Process Analyst

Account Manager, Manufacturing

Registered Client Relationship Analyst

Customer Success Manager

Account Coordinator | Team Foxtrot

Account Administrator-Small Group

Client Relationship Officer - Commercial Admin Total Bank

Corporate Chef - National Accounts (REMOTE)

Client Service Professional - 401K

Account Coordinator | FordDirect

Account Manager

Customer Service Representative

Customer Success Agent

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