Top 762 Customer experience leader Jobs in Cleveland Oh

Global Change Management Leader, Customer Experience CoE
Lubrizol —Wickliffe, OH
- Hybrid work
- Office
- Bachelor's degree
- Continuous improvement
Operations Leader
Lubrizol —Avon Lake, OH
- Full-time
- 3 years
- High school diploma or GED
- Manufacturing
- Health savings account
- Paid holidays
Leader
Central Bark Doggy Day Care —Broadview Heights, OH
- $35,000 - $70,000 a year
- 8 hour shift
- Sales
- Inventory management
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Front End Team Leader
Ollies Bargain Outlet, Inc. —Mentor, OH
- Weekends as needed
- Merchandising
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Inventory Team Lead
Carvana —Brooklyn, OH
- Overtime
- Background check
- 18 years or older
- Clean driving record
- Wellness program
- Health insurance
Quick Apply
13d
Zone Team Leader
Ollies Bargain Outlet, Inc. —Cleveland, OH
- Weekends as needed
- Merchandising
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
2d
Senior Category Leader
BLACKHAWK INDUSTRIAL OPERATING CO —Cleveland, OH
- $145,000 - $175,000 a year
- Full-time
- Marketing
- Pass drug screening
- English
- Health savings account
- AD&D insurance
Quick Apply
9d
Planning & Logistics Lead 10pm Start
Famous Supply —Maple Heights, OH
- Full-time
- Mid-level
- Conflict management
- US work authorization
- Paid parental leave
- Paid holidays
Quick Apply
Client Service Leader
Gallagher Benefit Services —Cleveland, OH
- $74,500 - $145,500 a year
- Full-time
- Mid-level
- High school diploma or GED
- Supervising experience
- Paid parental leave
- Health savings account
Customer Experience Lead-Beachwood Place VS
Victoria's Secret —Beachwood, OH
- $15.50 - $19.50 an hour
- Weekends as needed
- Merchandising
- Mid-level
- Fair chance
- Flexible schedule
3d
Guest Experience Lead (GEL)
McDonald’s —Cleveland, OH
- Choose your own hours
- Serving
- High school
- Quick service & fast food restaurant
- Health insurance
- Dental insurance
Retail Front End Team Leader
Ollies Bargain Outlet, Inc. —Cleveland, OH
- Weekends as needed
- Merchandising
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
2d
Member Team Lead
Sam's Club —Oakwood Village, OH
- $21 - $29 an hour
- 18 years or older
- High school
- Merchandising
- Paid jury duty
- Disability insurance
10d
Assistant Restaurant Leader
Raising Cane's —Lakewood, OH
- $55,000 - $65,000 a year
- Weekends as needed
- 18 years or older
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Disability insurance
Quick Apply
Shift Leader
Five Guys —Brooklyn, OH
- $18 - $19 an hour
- Ability to lift 50 pounds
- 1 year
- Leadership
- Health insurance
- Dental insurance
Quick Apply
Member Experience Leader
Health Action Council Ohio —Cleveland, OH
- Email
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Disability insurance
- Health insurance
3d
Lead Specialist, eCommerce Customer Success
Sherwin-Williams —Cleveland, OH
- $90,186 - $115,070 a year
- Full-time
- Oracle
- Marketing
- Office
15h
Shift Leader
Insomnia Cookies —Cleveland, OH
- From $16 an hour
- Part-time
- 18 years or older
- Bakery
- Mentoring
- Employee discount
- Pet insurance
Quick Apply
Shift Leader
Potbelly —Cleveland, OH
- $15.75 - $16.25 an hour
- Part-time
- 18 years or older
- ServSafe
- Ability to walk for extended periods
- Commuter assistance
- Paid parental leave
Quick Apply
Assistant Store Leader
VALLEY VIEW RANGE OPERATIONS LLC —Valley View, OH
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid training
- Health insurance
Quick Apply

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customer experience leader jobs near cleveland oh

Global Change Management Leader, Customer Experience CoE

Lubrizol -
Wickliffe, OH

Apply Now

Job Details

Permanent

Qualifications

Training program design for professional development
Corporate training teaching experience
Bachelor's degree
Organizational development strategy
Strategic communications
International corporation experience
Change management support (employee development activity)
Project leadership
Project risk management
Project stakeholder communication
Stakeholder relationship building
Stakeholder management

Full Job Description

Shape the Future with Us.

At Lubrizol, we’re bringing to life the chemistry behind clean water, efficient transportation, reliable infrastructure, critical medicines, and the products people rely on every day through science, sustainability, and a culture of inclusion.

As part of our global team, you’ll be empowered to make a real impact - on your career, your community, and the world around you.

Location: Wickliffe, Ohio (US), Deer Park, Texas (US), Jurong, Singapore (SG), Pudong, China (CN)

Travel: Minimal travel as required for training, workshops, and project meetings

Job Type: Permanent, 4 days in the office – 1 day flexible

How You’ll Make an Impact
As a Global Change Management Leader, Customer Experience CoE, you lead enterprise-wide transformation efforts across Customer Experience (CX) and Order-to-Cash (OTC). You drive adoption of new operating models, technologies, and processes, ensuring sustainable change across a global, matrixed organization.

In this role, you will:

Develop and execute a global change management strategy supporting CX and OTC transformation initiatives, including technology, process, and organizational changes.
Facilitate change impact assessments, stakeholder analyses, and organizational readiness evaluations to align teams and mitigate risks.
Design and implement standardized change frameworks, including communication, training, sponsorship, and reinforcement strategies.
Partner with program and project leaders to deliver effective communication campaigns and enterprise-wide training initiatives.
Drive adoption of new processes, technologies, and ways of working, fostering engagement and alignment across the organization.
Establish governance structures and track key performance indicators (KPIs) to monitor adoption, manage resistance, and ensure sustained value realization.
Lead post-implementation reviews, capture lessons learned, and continuously improve change methodologies.
Advise senior leaders and stakeholders on change management best practices to strengthen sponsorship and engagement.

Required Qualifications that Enable Your Success

Bachelor’s degree in Business, Organizational Development, Change Management, or a related field.
10+ years of progressive experience in enterprise change management, transformation, or organizational development within global organizations.
Proven experience leading end-to-end change initiatives across large-scale, multi-year transformation programs.
Expertise in change management methodologies (e.g., Prosci/ADKAR, Kotter, McKinsey Influence Model) and their practical application.
Strong strategic thinking with the ability to influence stakeholders at all organizational levels.
Excellent communication, facilitation, and stakeholder engagement skills.
Advanced program management, problem-solving, and risk assessment capabilities.
Experience designing and delivering training, communication, and engagement strategies at scale.

Preferred Qualifications that Drive You Forward

Advanced degree in a relevant field.
Professional certification such as Prosci, Certified Change Management Professional (CCMP), or Project Management Professional (PMP).
Experience in chemical, manufacturing, or supply chain industries.
Familiarity with enterprise platforms such as SAP, Customer Relationship Management (CRM), and workflow automation tools.

Your Work Environment
At Lubrizol, we’re committed to providing a safe, inclusive, and empowering environment where you can do your best work. Depending on your role, your work environment may include:

Use of computers and digital collaboration tools in a hybrid work environment
Participation in virtual and in-person workshops, training sessions, and meetings
Engagement with global teams across multiple time zones
Adherence to company safety, compliance, and ergonomic standards

We continuously invest in our workplace and technologies to support your well-being, productivity, and growth. If you require reasonable accommodation, we are committed to providing an inclusive experience.

Benefits that Empower You

Work in a respected, industry-leading multinational company within Berkshire Hathaway
A culture of accountability, empowerment, inclusion, and diversity
Competitive compensation and benefits package
Opportunities for professional development, learning, and global career mobility
Meaningful work contributing to sustainable and innovative solutions

#LI-MC1

#LI-hybrid

#LBZUS

Lubrizol: Imagined for Life. Enabled by Science. ™ Delivered by You.

For nearly 100 years, The Lubrizol Corporation, a Berkshire Hathaway company, has been at the forefront of innovation to enhance everyday life, advance mobility, and make the modern world work better. Our specialty chemistry solutions—from engine oils, performance coatings, and skincare to medical devices and plumbing systems —are powered by the expertise, passion, and commitment of people like you. We tackle the world’s toughest challenges with science-based solutions, deeply understanding our customers to deliver innovative chemistry and differentiated value. Our inclusive culture, dedication to safety, and incredible global talent drive our success. Our solutions meet the evolving needs of the modern world—brought to life by science and, most importantly, delivered by you. Whether you're in the lab, on the production floor, or in the office, you'll be part of a team around the world that empowers you to think boldly, drive results, and contribute to solutions that shape a better, more sustainable future. We win because of you. Let’s build the future together.

Job Segment: Change Management, Chemical Research, CRM, Relationship Manager, Supply Chain, Management, Engineering, Technology, Operations, Customer Service

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Refine Your Search

customer experience leader jobs in cleveland oh

Global Change Management Leader, Customer Experience CoE

Operations Leader

Leader

Front End Team Leader

Inventory Team Lead

Zone Team Leader

Senior Category Leader

Planning & Logistics Lead 10pm Start

Client Service Leader

Customer Experience Lead-Beachwood Place VS

Guest Experience Lead (GEL)

Retail Front End Team Leader

Member Team Lead

Assistant Restaurant Leader

Shift Leader

Member Experience Leader

Lead Specialist, eCommerce Customer Success

Shift Leader

Shift Leader

Assistant Store Leader

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