Top 838 Customer experience leader Jobs in Cleveland Oh

Lead Trainer, Evidence-Based Programs (Part-Time)
Benjamin Rose —Cleveland, OH
- $32.20 - $40.48 an hour
- Part-time
- Customer service
- Computer literacy
- Mid-level
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9d
Store Leader (Manager) Trainee
7-Eleven —Parma, OH
- $19 - $21 an hour
- Urgently hiring
- Microsoft Word
- Microsoft Excel
- Merchandising
- Health insurance
- Dental insurance
Store Leader (Manager) Trainee
7-Eleven —Bedford Heights, OH
- $19 - $21 an hour
- Urgently hiring
- Microsoft Word
- Microsoft Excel
- Merchandising
- Health insurance
- Dental insurance
Customer Operations Lead
Keene Inc —Cleveland, OH
- $55,000 - $60,000 a year
- Full-time
- Background check
- Spanish
- Mid-level
- Health savings account
- Health insurance
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Operations Team Lead
US Med-Equip —Solon, OH
- Full-time
- Sales
- Customer service
- Writing skills
- Health savings account
- Relocation assistance
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Team Lead, Patient Access
University Hospitals —Rocky River, OH
- $19.40 - $30.34 an hour
- Oracle
- Medical office experience
- Mid-level
7d
Client Service Leader
Gallagher Benefit Services —Cleveland, OH
- $74,500 - $145,500 a year
- Full-time
- Mid-level
- High school diploma or GED
- Supervising experience
- Paid parental leave
- Health savings account
Lead Linkage Coordinator (CTAG)
East Cleveland City School District —Cleveland, OH
- $61,000 a year
- Full-time
- School experience
- Customer service
- 5 years
Front END Team Leader (Greater Cleveland Area)
Giant Eagle —Cleveland, OH
- $20.25 - $27.00 an hour
- Full-time
- 18 years or older
- Mid-level
- High school diploma or GED
- Paid holidays
- Dental insurance
7d
Member Team Lead
Sam's Club —Oakwood Village, OH
- $21 - $29 an hour
- 18 years or older
- High school
- Merchandising
- Paid jury duty
- Disability insurance
Zone Team Leader
Ollies Bargain Outlet, Inc. —Cleveland, OH
- Weekends as needed
- Merchandising
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
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Environmental Services Team Lead
Cleveland Clinic —Cleveland, OH
- $18.55 - $24.81 an hour
- Full-time
- Hospital
- Customer service
- Caregiving
- Health insurance
- Dental insurance
6d
Group Performance Lead
Sealed Air —Bedford Heights, OH
- $105,000 - $110,000 a year
- Online Application
- 5 years
- Finance
- Bachelor's degree
- Disability insurance
- Health insurance
Prepared Foods Team Leader
Giant Eagle —Parma, OH
- $20.25 - $27.00 an hour
- Full-time
- 18 years or older
- Mid-level
- High school diploma or GED
- Paid holidays
- Dental insurance
3d
Lead Hospitality Supervisor - Rocket Mortgage Arena - Catering
Aramark —Cleveland, OH
- $23.90 an hour
- Inventory management
- English
- Mid-level
- Disability insurance
- Health insurance
12d
Assistant Store Leader, Design & Trade
Crate and Barrel —Cleveland, OH
- $22.00 - $27.50 an hour
- Weekends as needed
- Mid-level
- Continuous improvement
- US work authorization
- Store discount
- Disability insurance
R&D- Group Leader
Sherwin-Williams —Brecksville, OH
- $90,186 - $115,070 a year
- Full-time
- 18 years or older
- Bachelor of Science
- Travel
14d
Shift Lead
Story Cannabis —Cleveland, OH
- Full-time
- HIPAA
- Mid-level
- High school diploma or GED
- Commuter assistance
- Paid holidays
Quick Apply
Service Desk Lead
Arhaus LLC —Boston Heights, OH
- Hybrid work
- Mid-level
- Office
- Bachelor's degree
Quick Apply
6d
Shift Leader
Playa Bowls —Cleveland, OH
- Full-time
- Customer service
- Fast casual restaurant
- Guest services
- Employee discount
Quick Apply

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customer experience leader jobs near cleveland oh

Lead Trainer, Evidence-Based Programs (Part-Time)

Benjamin Rose -
Cleveland, OH

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Job Details

Part-time
$32.20 - $40.48 an hour
9 days ago

Qualifications

Computer operation
Customer communication
Customer relationship building
Customer service
Technical support
Working with seniors
Evidence-based practice
Bachelor's degree
Older adults
Project management experience in healthcare
Health information regulatory compliance
E-learning platforms
Productivity software
Clinical confidentiality policies
Experience working with individuals from underserved communities
Technical Proficiency

Full Job Description

Description:

Position Summary:

Leads training, implementation, and technical assistance for Benjamin Rose Institute on Aging’s (BRIA) evidence-based programs, ensuring quality, fidelity, and sustainable program delivery.
Supports the growth and dissemination of BRIA programs, including BRI Care Consultation™, SHARE for Dementia, and other evidence-based initiatives, through training, licensing, partnerships, outreach, education, and research studies.

Essential Duties and Responsibilities

The following description is a general representation of the key duties and responsibilities of the position.

Lead initial and ongoing training for organizations and community partners licensed to deliver BRIA evidence-based programs, including Benjamin Rose’s services departments.
Provide technical assistance and consultation with, and fidelity monitoring of, BRIA evidence-based programs to promote consistent, high-quality implementations.
Develop and maintain training manuals, other program-delivery resources, and implementation tools.
Identify training and implementation needs of organizations and staff implementing BRIA evidence-based programs and develop strategies to address them.
Support Benjamin Rose’s marketing, licensing, and expansion efforts for BRIA evidence-based programs.
Cultivate relationships with healthcare providers, community organizations, referral sources, and other strategic partners that assist with expanding the reach of BRIA evidence-based programs.
Identify opportunities to make BRIA evidence-based programs more accessible, culturally responsive, and sustainable for underserved populations.
Develop and participate in research studies, presentations, educational sessions, and outreach activities to increase awareness and utilization of BRIA evidence-based programs.
Represent BRIA evidence-based programs in national and state initiatives, professional associations, and educational forums.
Contribute to grant applications, reports, publications, presentations, and other dissemination activities related to BRIA evidence-based programs.
Monitor emerging evidence and best practices to strengthen program training and implementation.

Requirements:

Specific knowledge, training or skills required to perform the duties of this position including specific courses, training programs or required certifications. The requirements listed below are representative of the knowledge, skills and abilities required for the position.

Bachelor’s degree in social work, healthcare, gerontology, human services, or a related field; master’s degree preferred.
Experience supporting the implementation, training, or delivery of evidence-based or evidence-informed programs, preferably in aging, healthcare, caregiving, or social services.
Demonstrated knowledge of the needs of older adults and family/friend caregivers, including those managing chronic health conditions or dementia.
Experience providing training, technical assistance, consultation, or program support to staff, community organizations, or other partners implementing programs or services.
Strong understanding of confidentiality, personal health information, ethical standards, and applicable laws and regulations.
Commitment to working effectively with diverse populations.
Excellent communication, presentation, relationship-building, and customer service skills.
Strong project management and problem-solving skills, with the ability to work both independently and collaboratively.
Proficiency with Microsoft Office and comfortable working with electronic records, web-based applications, virtual training platforms, and other technology that support program implementations.

Essential Physical Demands and Working Environment

(The physical demands and work environment described below are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.)

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

While performing the duties of this job, the employee is regularly required to stand, sit; talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, keyboard and telephone.
Specific vision abilities required by this job include close vision requirements due to computer work.
Light to moderate lifting is required, up to 20 pounds.
Ability to uphold the stress of traveling.
Regular, predictable attendance is required, some flexibility with hours.
Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
Ability to work in a confined area.
Ability to sit at a computer terminal for an extended period of time.
Work environment is stressful at times.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Other functions may be assigned, and management retains the right to add or change the duties at any time.

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Refine Your Search

customer experience leader jobs in cleveland oh

Lead Trainer, Evidence-Based Programs (Part-Time)

Store Leader (Manager) Trainee

Store Leader (Manager) Trainee

Customer Operations Lead

Operations Team Lead

Team Lead, Patient Access

Client Service Leader

Lead Linkage Coordinator (CTAG)

Front END Team Leader (Greater Cleveland Area)

Member Team Lead

Zone Team Leader

Environmental Services Team Lead

Group Performance Lead

Prepared Foods Team Leader

Lead Hospitality Supervisor - Rocket Mortgage Arena - Catering

Assistant Store Leader, Design & Trade

R&D- Group Leader

Shift Lead

Service Desk Lead

Shift Leader

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