Top 160 Customer relations manager Jobs in Cleveland Oh

Account Manager/Solutions Manager
City Wide Facility Solutions Cleveland —Cleveland, OH
- $55,000 - $110,000 a year
- Full-time
- Background check
- Microsoft Outlook
- Maintenance
- Health savings account
- Health insurance
Quick Apply
Engagement Manager (Base Salary + Sales Incentives)
FIT Technologies —Cleveland, OH
- $50,000 - $65,000 a year
- Weekends as needed
- Background check
- Bachelor of Science
- Mid-level
- Paid parental leave
- Health savings account
Quick Apply
Sales Account Manager (New Location - MUST be top 10%)
Nationwide Expos —Beachwood, OH
- $50,000 - $200,000 a year
- Full-time
- Writing skills
- Mid-level
- Travel
- Health savings account
- Health insurance
Quick Apply
2d
Regional Sales Manager – Cleveland / Ohio Valley
Saleslink —Ohio
- $65,000 - $75,000 a year
- Full-time
- Clean driving record
- Mid-level
- Business development
- Health savings account
- Paid holidays
Quick Apply
Sales Account Manager
Blue Rose Inc —Parma, OH
- $45,000 - $50,000 a year
- Full-time
- Product management
- In-person
- Entry level
Quick Apply
Sales Manager
Crestwood Partners —Cleveland, OH
- $90,000 - $110,000 a year
- Full-time
- Mid-level
- Office
- US work authorization
- 401(k)
Quick Apply
1d
Garden Property Account Manager
The Pattie Group —Novelty, OH
- Full-time
- Sales
- Mid-level
- Residential
- Profit sharing
- Paid holidays
Quick Apply
Account Manager
Irby Utilities —Mentor, OH
- Call employer
- Mid-level
- 3 years
- Bachelor's degree
- Paid holidays
- Disability insurance
HVAC Territory Manager
Ferguson Enterprises, LLC —Valley View, OH
- $75,000 - $150,000 a year
- Full-time
- Residential
- Organizational skills
- Senior level
- Paid parental leave
- Health insurance
Senior Client Service Manager, Personal Choice Retirement Accounts
Charles Schwab —Richfield, OH
- $33.65 - $43.27 an hour
- Hybrid work
- Research
- Office
- Analysis skills
- Paid parental leave
- Employee stock purchase plan
Sales Manager
Hyde Park Restaurant Group —Beachwood, OH
- $60,000 - $65,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Disability insurance
- Health insurance
Quick Apply
6d
Account Manager - Power & Infrastructure Solutions
Rust Belt Recruiting —Independence, OH
- $60,000 - $85,000 a year
- Office
- Bachelor's degree
- Organizational skills
Quick Apply
Account Manager
Phoenix 3 Consulting —Cleveland, OH
- $62,400 - $78,000 a year
- Full-time
- Bachelor of Science
- Business development
- Bachelor's degree
- Opportunities for advancement
Quick Apply
7d
Account Manager
Minute Men Staffing —Cleveland, OH
- Full-time
- Mid-level
- Presentation skills
- Bachelor's degree
Quick Apply
3d
Assistant Sales Manager
Millcraft —Independence, OH
- Up to 50% travel
- Mid-level
- Business development
- Profit sharing
- Wellness program
Quick Apply
Sales Manager - Automotive Manufacturing
Welser Profile North America —Valley City, OH
- $95,000 - $130,000 a year
- Full-time
- Ability to walk for extended periods
- 5 years
- Bachelor's degree
- Wellness program
- Health savings account
Quick Apply
GEV ELEC Strategic Account Manager
GE Vernova —Ohio
- $151,400 - $252,200 a year
- Full-time
- Remote
- 5 years
- Pass drug screening
- Master's degree
- Paid parental leave
- Paid holidays
Key Account Manager
Materion Advanced Materials Technologies and Services Inc —Mayfield Heights, OH
- Full-time
- 5 years
- Analysis skills
- Product management
Quick Apply
14h
Client Service Leader
Gallagher Benefit Services —Cleveland, OH
- $74,500 - $145,500 a year
- Full-time
- Mid-level
- High school diploma or GED
- Supervising experience
- Paid parental leave
- Health savings account
Customer Care Manager - State Farm Agent Team Member
Jim Cahlik - State Farm Agent —North Ridgeville, OH
- $40,000 - $80,000 a year
- Full-time
- Mid-level
- Office
- Communication skills
- Profit sharing
- Paid holidays
Quick Apply

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customer relations manager jobs near cleveland oh

Account Manager/Solutions Manager

City Wide Facility Solutions Cleveland -
Cleveland, OH

Quick Apply

Job Details

Full-time
$55,000 - $110,000 a year

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Life insurance
Retirement plan

Qualifications

Customer communication
Customer relationship building
Customer retention
Maintenance
High school diploma or GED
Client database systems
Team management
B2B sales
CRM system proficiency
Account management

Full Job Description

Job Description: Account Manager

City Wide is currently seeking an Account Manager to join our team!
Objective: The Account Manager is responsible for the business operations of an assigned client contracted service area. This position provides field support including training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer request/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

Who Are We:

We are a management company in the building maintenance industry. We manage services on behalf of our building owners and property managers. If you are seeking an exciting career and are leader of people, City-Wide offers you a unique opportunity to use your skill set to create the lifestyle and income doing exactly what you do today, but for yourself, rather than corporate America!

City Wide Facility Solutions is pleased to offer a comprehensive and highly competitive compensation program that rewards talented employees for their performance. After meeting eligibility requirements, you will be eligible for: Medical, Dental, and Vision Insurance, 401(K) retirement savings plans. Pay = 50k-55k plus bonus/commission.

Essential functions
· Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City-Wide building solutions and/or products.

· Formulate and manage an effective service strategy and schedule tailored to each client.

· Negotiate and enter into agreements with clients for additional services – determine pricing, staffing and logistics.

· Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.

· Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.

· Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly.

· Ensure adequate (internal and external) staffing needs to service clients.

· Promote the sale of, procure and monitor supplies for clients.

· Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.

· Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.

· Schedule each non-routine activity in client facilities using Outlook.

· Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate and that all items are properly labeled.

· Notify Sales Executives of potential accounts in your territory, especially new construction.

· Discuss quality control surveys with your clients and encourage them to take the time to respond when they are received.

· Communicate client survey responses to the Director of Operations, Night Managers and Contractors.

· Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.

· Approve Night Managers and/or Service Representatives pay sheets; ensure accuracy.

· Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors.

· Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.

· Participate and be present in monthly IC paydays.

The City-Wide team is committed to positively impacting the lives of everyone within the City-Wide community of franchisees, clients, employees, contractors, and vendors. We believe everyone matters and being successful in life is not enough. We must also be significant!
Position Requirements
· 3-5 plus year’s sales and management experience in building maintenance, facility management or equivalent experience.

· High School diploma required; bachelor’s degree highly desirable.

· Highly detail oriented and excellent follow-through on commitments.

· Positive and out-going personality; great at building relationships.

· Excellent verbal and strong written communication skills.

· Proficient in Microsoft Office and knowledge of CRM database.

· Must have reliable transportation.

**Important: Please Consider Before Applying**

Can you provide proof that you are legally eligible for employment in the US?
Have you previously been employed by City Wide?
Have you interviewed for a City Wide in the last 12 months?
By selecting "Yes" you acknowledge that City Wide has the right to run a background check and that your employment (or Independent Contract Agreement) is contingent upon the results.
By selecting "Yes" you acknowledge the work requirements listed in the job description and agree to the scope of work contingent on offer.
Have you ever been convicted of a crime (felony, misdemeanor)?

When applying please be sure to include:

- Describe any training that you have completed.

-List your last 2 full years experience of goals vs. performance as %. (i.e., 2022 105%)

- Your CRM experience

- Why you feel this would be a good fit for your background and experience?

- What is your desired total compensation?

Family owned and formed in 1961, City Wide now has nearly 70 locations across the U.S. and Canada, with aspirations of 166 locations by 2028. Over the course of 60 years, City Wide has grown from cleaning one building of less than 500 square feet, to managing more than 400 million square feet of commercial space every day!

Apply and join our winning team today!

Job Type: Full-time

Pay: $55,000.00 - $110,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance

Physical Setting:

Office

Ability to commute/relocate:

Cleveland, OH: Reliably commute or planning to relocate before starting work (Preferred)

Shift availability:

Day Shift (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

customer relations manager jobs in cleveland oh

Account Manager/Solutions Manager

Engagement Manager (Base Salary + Sales Incentives)

Sales Account Manager (New Location - MUST be top 10%)

Regional Sales Manager – Cleveland / Ohio Valley

Sales Account Manager

Sales Manager

Garden Property Account Manager

Account Manager

HVAC Territory Manager

Senior Client Service Manager, Personal Choice Retirement Accounts

Sales Manager

Account Manager - Power & Infrastructure Solutions

Account Manager

Account Manager

Assistant Sales Manager

Sales Manager - Automotive Manufacturing

GEV ELEC Strategic Account Manager

Key Account Manager

Client Service Leader

Customer Care Manager - State Farm Agent Team Member

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