Top 89 Customer service manager Jobs in Cleveland Oh

Customer Service Supervisor (CSS)
Petsuites of America —Twinsburg, OH
- $13.00 - $14.50 an hour
- Weekends as needed
- Inventory management
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Client Services Manager, Retirement Plan Services
Charles Schwab —Richfield, OH
- $74,300 - $95,000 a year
- Hybrid work
- 5 years
- Office
- Bachelor's degree
- Paid parental leave
- Employee stock purchase plan
Global Change Management Leader, Customer Experience CoE
Lubrizol —Wickliffe, OH
- Hybrid work
- Office
- Bachelor's degree
- Continuous improvement
Inside Sales Supervisor - 2nd Shift
LeafHome —Hudson, OH
- $50,000 a year
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid parental leave
- Dental insurance
Quick Apply
Financial Paraplanner & Client Services Team Manager
Golden Reserve LLC —Cleveland, OH
- $100,000 - $125,000 a year
- Full-time
- Bachelor of Science
- Mid-level
- Office
- Dental insurance
- 401(k)
Quick Apply
Customer Service Manager
CLEVELAND RANGE LLC —Mayfield, OH
- $80,000 - $100,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- ERP systems
- Wellness program
- Paid holidays
Quick Apply
Client Service Center Manager
Metlife Legal Plans —Cleveland, OH
- $93,000 - $105,000 a year
- Email
- Microsoft Outlook
- 5 years
- Master's degree
Quick Apply
Senior Account Manager, Client Services
Optum —Cleveland, OH
- $72,800 - $130,000 a year
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Marketing
- AD&D insurance
- Employee stock purchase plan
Customer Success Team Manager
BrightEdge —Cleveland, OH
- $90,000 - $140,000 a year
- Full-time
- 5 years
- Bachelor's degree
- Mentoring
- Commuter assistance
- Paid parental leave
9d
Customer Experience Supervisor
Integrated Specialty Coverages, LLC —Cleveland, OH
- $26.93 - $33.66 an hour
- Remote
- No high school diploma
- Mid-level
- 3 years
- Health savings account
- AD&D insurance
Quick Apply
Client Scheduling - Client Scheduling Team Lead
Veritext —Cleveland, OH
- $25.50 - $30.00 an hour
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Mentoring
- Paid parental leave
- Disability insurance
Quick Apply
Customer Service Manager
Famous Supply —Chagrin Falls, OH
- 8 hour shift
- ERP systems
- Mid-level
- Forklift
- Paid parental leave
- Paid holidays
Quick Apply
Customer Service Manager _ Inertial Aerospace
Inertial Aerospace Services —Highland Heights, OH
- Full-time
- Microsoft Excel
- Microsoft Outlook
- ERP systems
- Disability insurance
- Health insurance
Quick Apply
Customer Service Manager - CLE Airport
PrimeFlight Aviation Services Inc —Cleveland, OH
- Weekends as needed
- Background check
- 18 years or older
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Client Service Leader
Gallagher Benefit Services —Cleveland, OH
- $74,500 - $145,500 a year
- Full-time
- Mid-level
- High school diploma or GED
- Supervising experience
- Paid parental leave
- Health savings account
Customer Service Manager - Industrial Distribution - Platinum Accounts
OTC Industrial —Oakwood Village, OH
- Full-time
- Microsoft Outlook
- 5 years
- Office
- Health insurance
- Dental insurance
Quick Apply
Manager, Customer Technical Support
Steris —Mentor, OH
- $85,000 - $105,000 a year
- Full-time
- Computer science
- Computer Science
- 5 years
- Paid holidays
- Disability insurance
Customer Service Manager - Industrial Distribution - Platinum Accounts
OTC Industrial Technologies —Oakwood Village, OH
- Call employer
- Microsoft Outlook
- 5 years
- Office
- Health insurance
- Dental insurance
Senior Client Service Manager - Commerical Lines
Gallagher —Richfield, OH
- $69,500 - $116,000 a year
- Full-time
- Hybrid work
- High school diploma or GED
- Bachelor's degree
- Mentoring
- Paid parental leave
- Health savings account
Customer Experience & Service Transformation Advisory Manager
Accenture —Cleveland, OH
- $87,400 - $293,800 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Office
- Paid holidays
- Disability insurance

I want to receive the latest job alert for customer service manager in cleveland oh

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service manager jobs near cleveland oh

Customer Experience Manager jobs in Cleveland, OH

Client Services Manager jobs in Cleveland, OH

Customer Service Manager jobs in Cleveland, OH

Customer Success Manager jobs in Cleveland, OH

Client Services jobs in Cleveland, OH

Remote Customer Service jobs in Stockbridge, GA

Customer Service Manager jobs in Memphis, TN

Customer Service Manager jobs in Chaska, MN

Customer Service Manager jobs in Illinois

Customer Service Manager jobs in Schaumburg, IL

Airport Passenger Service Agent jobs in Denver, CO

3rd Shift Customer Service jobs in Milwaukee County, WI

Customer Service Manager jobs in Missouri

Pinecrest Supports Service jobs in Pineville, LA

Customer Service Manager jobs in Maryland

Clinical Trial Manager jobs in Atlanta, GA

Customer Service Manager jobs in Camarillo, CA

Project Manager jobs in Corpus Christi, TX

Customer Service Manager jobs in Vietnam, PR

Change Manager jobs in Massachusetts

Customer Service Supervisor (CSS)

Petsuites of America -
Twinsburg, OH

Quick Apply

Job Details

Full-time
$13.00 - $14.50 an hour

Benefits

Health insurance
Dental insurance
Employee discount
Professional development assistance
Flexible schedule

Qualifications

Companion animal handling
Computer operation
Managing pet care teams
Managing teams in a customer support role
Team leadership
Supervising experience
Quality assurance
Dog handling
Dog walking
General management

Full Job Description

Job description

Brand summary

PetSuites is the leader of the pack in pet resorts offering exceptional services for both dogs and cats, ranging from boarding and daycare to grooming and training. Our trusted team of professionals delivers memorable experiences with personalized service in fun, convenient, and modern spaces.

Company Overview: Our Pet Resort is part of a larger company called National Veterinary Associates (“NVA”) that is made up of over 1000+ locations of veterinary hospitals and pet resorts. This is exciting as NVA has dedicated resources to growing our business and your role. The pet resorts industry is growing at a rapid pace and so is NVA. We are proud to be a part of this growing business!

Position Overview: At our resort, we believe in the mission of “Pet Lovers Delighting Pet Lovers” and we demonstrate this through being Playful, Passionate, Personal and Professional. A successful candidate will have at least 1 year of supervisor or equivalent experience that includes the oversight and motivation of staff members, quality assurance of the facility, and an upbeat, positive personality. Animal experience is preferred. We are busiest on the weekends and holiday time frames so you must be available for most of these. We offer a competitive wage based on experience, employee incentives, health and dental insurance, and a fun, fast paced work environment. If you have a love of animals and are a dedicated, high energy employee with management or supervisor experience, we may have the perfect job for you.

A Day in the Life: You come to work daily with a smile on your face and are excited to help serve our pet parents and their furry friends. You’ll be in our branded gear and help run our lobby and curbside service by greeting everyone as they come in and solving whatever their need is -- check in, check out, answering questions, booking reservations and tailoring our service offerings to their needs. Your ultimate goal is to find out how we can best serve the pet parent and provide them solutions. You’ll use one of your 15 hands to answer phones, take a dog to their destination for the day, hand out some treats or run some credit cards. You’ll not only communicate with the dog(s), but also have a lot of interaction with mom and dad. You’ll document what you are seeing and be ready to share with your manager and the pet parent. And let’s not forget -- you’re probably going to scoop some poop, clean up some pee, go home with some fur on you and get lots of sloppy kisses!

Pet Host Lead Requirements:

Must be able to handle dogs of all sizes and cats
Must enjoy working with both people and pets
Must have the stamina to walk energetic dogs as well as ensure our pet resort looks inviting and clean
Must have a flexible work schedule where you can work during the week, as well as, many weekends and holiday time frames
Must be able to follow directions and comply with processes and procedures
Must have a keen sense of observation when observing the pets
Must be able to perform physically demanding tasks; lift up to 50 lbs, stand for long periods
Must have computer knowledge/quick learner
Must have Leadership/Supervisor experience in a team oriented environment
Excellent customer service skills, professional
Organized, detail oriented

Daily Responsibilities:

Provide impeccable customer service by following our service foundation and ensure that each customer is treated with respect and dignity in order to develop and maintain strong relationships.
Answer all incoming calls, respond to voicemails and emails.
Make boarding reservations; book grooming, training, and temperament test appointments. Schedule daycare reservations.
Manage cash, check, and credit card transactions and reporting/reconciling
Gets to know clients and their pet’s names on a regular basis
Obtain all information related to a pet’s visit; ensure accuracy of all information. This includes client information as well as pet information. Input all information into resort computer systems.
Interact and communicate closely with other staff to ensure client and pet needs and concerns are understood and addressed.
Have general knowledge of all services offered at site and be able to provide solutions to the clients’ needs.
Obtain vaccination records from veterinary offices and input into the computer.
Assists in managing waitlists on weekends/peak season/holidays and ensures that rooms are utilized to maximum capacity.
Act as liaison between veterinarian and customer/emergency contact, keeping all parties informed of ongoing problems when necessary.
Help initiate “white glove” treatment to our best customers, ie. Call best customers well before peak seasons to secure reservations before we are “sold out”.
Respond promptly and troubleshoot any customer relations issues, keeping in mind our empowerment goals. Promptly address any uncomfortable situations with customers
Ensure the facility meets or exceeds expectations with regards to cleanliness and safety.
Notifying manager on duty or ordering when levels of inventory are low in the following areas:
Retail
Cleaning products for lobby areas and office supplies
Ensure all common areas (lobby and employee spaces) are well maintained, clean and free from hazards ie: wet floors, defecant, etc.
Consult with other departments

Work with a team who all exemplify these qualities:

A passion for animals and animal care, especially dogs + cats. Willing to learn animal behavior to ensure their safety.
Focuses on safe and gentle handling. Forceful, aversive, aggressive handling, vocalizing or treatment will not be tolerated.
Customer Service Oriented - Ability to take care of the customers’ needs while following company procedures. Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to request for service and assistance. Build trust with customers.
Willing and able to communicate directly with clients, both written and orally, about their dog. Works to make these “lifetime clients”.
Must be able to multitask and be very detail oriented. Must be able to start and stop work.
Must be able to work under conditions that require sitting, standing, walking, bending, reaching, pulling, pushing and grasping.
Conflict Resolution - Ability to handle conflict with tact and diplomacy
Good team work and willingness to assist other departments as necessary
Cheerful, friendly, positive team-oriented attitude
Strong attention to detail, especially where documentation is concerned. Ability to work in computer systems such as Microsoft Office.
Reliable, punctual, and dependable
Ability to work a flexible schedule, including holidays and weekends
Ability to take direction well and apply it independently
Ability to work in temperature extremes, work outside, or in distracting work environments such as loud noise/sound
Ability to tolerate being in close contact with various bodily fluids and to get dirty frequently
Physically able to handle dogs of all sizes and to lift up to 60 lbs.
Other duties as assigned.

Equal Employment Opportunity

NVA Pet Resorts is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Job Type: Full-time

Pay: $13.00 - $14.50 per hour

Benefits:

Employee discount
Flexible schedule
Professional development assistance

Ability to Commute:

Twinsburg, OH 44087 (Required)

Ability to Relocate:

Twinsburg, OH 44087: Relocate before starting work (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer service manager jobs in cleveland oh

Customer Service Supervisor (CSS)

Client Services Manager, Retirement Plan Services

Global Change Management Leader, Customer Experience CoE

Inside Sales Supervisor - 2nd Shift

Financial Paraplanner & Client Services Team Manager

Customer Service Manager

Client Service Center Manager

Senior Account Manager, Client Services

Customer Success Team Manager

Customer Experience Supervisor

Client Scheduling - Client Scheduling Team Lead

Customer Service Manager

Customer Service Manager _ Inertial Aerospace

Customer Service Manager - CLE Airport

Client Service Leader

Customer Service Manager - Industrial Distribution - Platinum Accounts

Manager, Customer Technical Support

Customer Service Manager - Industrial Distribution - Platinum Accounts

Senior Client Service Manager - Commerical Lines

Customer Experience & Service Transformation Advisory Manager

I want to receive the latest job alert for customer service manager in cleveland oh

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected