Top 492 Development director Jobs in Cleveland Oh

Director of Client Success
NCS Credit —Cleveland, OH
- Full-time
- 3 years
- Analysis skills
- Bachelor's degree
Quick Apply
6d
Regional Director of Operations
Confidential —Cleveland, OH
- $150,000 - $165,000 a year
- Full-time
- Bachelor's degree
- Travel
- Mentoring
- Health savings account
- Health insurance
Quick Apply
14d
Director, Contact Center Operations
Medical Service Company —Bedford, OH
- $73,478 - $110,217 a year
- Full-time
- Hybrid work
- Background check
- 5 years
- HIPAA
- Health savings account
- AD&D insurance
Quick Apply
7d
Regional Director, Firm Operations
CITRIN COOPERMAN ADVISORS LLC —Woodmere, OH
- $150,000 - $200,000 a year
- Full-time
- 5 years
- Office
- Administrative experience
Director of Business Development
SalvoHealth —Cleveland, OH
- $130,000 - $250,000 a year
- Full-time
- Remote
- 7 years
- Contracts
- Senior level
- Commuter assistance
- Health insurance
Quick Apply
10h
Area Director
Another Broken Egg Cafe —Strongsville, OH
- $70,000 - $90,000 a year
- Full-time
- Mid-level
- Mentoring
- Recruiting
- Paid time off
- 401(k) matching
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Project Management Director
CBRE —Cleveland, OH
- $160,000 - $180,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Basic math
- Health insurance
- Dental insurance
National Director Corporate Accounts
Cardinal Health —Cleveland, OH
- $200,000 - $250,000 a year
- Up to 50% travel
- Bachelor's degree
- No degree
- Paid parental leave
- Health savings account
Microsoft Ecosystem Business Development Director
Accenture —Cleveland, OH
- $122,700 - $302,400 a year
- Full-time
- Hybrid work
- Azure
- 6 years
- US work authorization
- Paid holidays
- Disability insurance
13d
Director of Rehabilitation
Kirtland Woods —Willoughby, OH
- Full-time
- 3 years
- Physical Therapy License
- Mentoring
- Health insurance
- 401(k) matching
Quick Apply
Director of Engineering
Tribotech Composites Inc —Cleveland, OH
- $100,000 - $120,000 a year
- Full-time
- Background check
- Office
- Fair chance
- Health insurance
- Dental insurance
Quick Apply
Athletic Director & Physical Education Teacher
Saint Martin de Porres High School —Cleveland, OH
- $42,000 - $70,000 a year
- Weekends as needed
- School experience
- Classroom
- High school
- Disability insurance
- Health insurance
Quick Apply
12d
Medical Director (MD, DO)
Care Alliance Health Center —Cleveland, OH
- $202,000 - $215,000 a year
- Full-time
- Medicine
- Acute care experience
- Senior level
- Paid holidays
- Health insurance
Quick Apply
Director, Utilization Management & Operational Integrity
Medical Mutual of Ohio —Cleveland, OH
- Hybrid work
- Nursing
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Disability insurance
Quality Director
McGregor PACE —Cleveland, OH
- $90,000 - $110,000 a year
- Full-time
- RN License
- Public speaking
- 3 years
- 403(b) matching
- Health savings account
Quick Apply
Hospice Medical Director
Gentiva —Cleveland, OH
- $218,200 - $272,775 a year
- Full-time
- CPR Certification
- Medicine
- BC/BE
Quick Apply
ASSOCIATE DIRECTOR-Clinical Services (LISW/LPCC/IMFT)
Empowering Integrated Care Solutions, LLC —Warrensville Heights, OH
- $67,000 - $68,500 a year
- Full-time
- Background check
- LMFT
- Office
- Continuing education credits
- Health savings account
Quick Apply
Commercial Sales Director - Health Solutions
Battelle —Ohio
- Full-time
- Hybrid work
- Office
- Bachelor's degree
- Training & development
- Wellness program
- Health insurance
Business Development Director
The Abbewood —Elyria, OH
- Full-time
- Microsoft Excel
- Skilled nursing facility
- Microsoft Outlook
Quick Apply
9d
Assistant Director of Tennis Player Development
Cleveland Skating Club —Cleveland, OH
- From $55,000 a year
- Weekends as needed
- Background check
- CPR Certification
- Customer service
Quick Apply

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development director jobs near cleveland oh

Director of Client Success

NCS Credit -
Cleveland, OH

Quick Apply

Job Details

Full-time
6 days ago

Qualifications

Managing customer accounts
Customer retention strategy
Phone communication
Account development
Team development
Client growth strategy
CRM system proficiency
Customer growth strategy

Full Job Description

Description:

NCS Credit is the leader in providing credit professionals throughout the U.S. and Canada with proactive solutions to secure receivables, minimize credit risk, and improve profitability. We provide superior service and customized solutions to meet the needs of our clients and an engaging and collaborative work environment focused on growth for our employees. We are a TEN-year Top Workplace award winner! Watch our "Join the Team" video https://youtu.be/HqKnRsk5mzQ and be part of the #1 Notice/Lien Service in the country!

Reports To: Chief Revenue Officer

Department: Client Success

FLSA Status: Exempt

Job Summary: The Director of Client Success is a strategic and hands-on leader responsible for developing and leading a scalable client success organization that drives customer retention, adoption, expansion, and overall client satisfaction. Reporting to the Chief Revenue Officer (CRO), this role oversees Client Support, Customer Success Management, Renewals, Inside Sales/Expansion, and Customer Insights & Analytics, ensuring a seamless and value-driven post-sale customer experience. Partnering closely with Sales, Marketing, Product, Operations, and Technology teams, the Director of Client Success will leverage data, metrics, and best practices to maximize customer outcomes, strengthen long-term client relationships, and support the company's growth objectives.

Requirements:

Essential Responsibilities:

Develop and execute the overall Client Success strategy, operating model, and organizational structure.
Establish department goals, KPIs, dashboards, and reporting to measure customer and business outcomes.
Lead Customer Success, Client Support, and Inside Sales teams, including talent development and career pathing.
Create scalable customer engagement, onboarding, adoption, retention, renewal, and expansion programs.
Drive customer adoption, value realization, satisfaction, and long-term success with NCS solutions.
Develop customer health scoring, success plans, risk identification, and proactive retention strategies.
Own renewal strategy, forecasting, retention programs, and Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) performance.
Identify and execute upsell, cross-sell, and account growth opportunities in partnership with Sales and Marketing.
Leverage customer data and insights to predict retention and growth outcomes, monitor trends, and support strategic decision-making.
Serve as the voice of the customer and collaborate cross-functionally to improve the customer experience, resolve issues, and influence products and services.
Other duties as assigned.

Competencies

Strong communication, collaboration, and executive presentation skills.
Strong analytical skills with the ability to leverage data to drive decisions.

Education, experience, certifications

Bachelor's degree or equivalent experience.
7+ years of experience in Customer Success, Client Services, Account Management, Professional Services, or related customer-facing leadership roles.
3+ years of people leadership experience.
Proven experience building or transforming customer-facing teams and processes.
Experience managing customer retention, renewals, and growth initiatives.
Experience utilizing CRM and customer success technologies.

Preferred qualifications

Experience within SaaS, fintech, B2B services, credit, construction, or risk management industries.
Experience implementing customer health scoring and customer lifecycle programs.
Background leading multi-functional post-sale organizations.
Experience creating customer success metrics, dashboards, and forecasting models.

Physical and mental demands

Ability to communicate effectively in person, via phone, and email
Manual dexterity
Near visual acuity
Prolonged sitting while viewing a computer monitor
Frequent typing and use of keyboard/mouse

NCS Credit is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable law. In accordance with the Americans with Disabilities Act (ADA), NCS Credit provides reasonable accommodations to qualified individuals with disabilities. If you need assistance or an accommodation during the application process, please contact [email protected]

Quick Apply

Refine Your Search

development director jobs in cleveland oh

Director of Client Success

Regional Director of Operations

Director, Contact Center Operations

Regional Director, Firm Operations

Director of Business Development

Area Director

Project Management Director

National Director Corporate Accounts

Microsoft Ecosystem Business Development Director

Director of Rehabilitation

Director of Engineering

Athletic Director & Physical Education Teacher

Medical Director (MD, DO)

Director, Utilization Management & Operational Integrity

Quality Director

Hospice Medical Director

ASSOCIATE DIRECTOR-Clinical Services (LISW/LPCC/IMFT)

Commercial Sales Director - Health Solutions

Business Development Director

Assistant Director of Tennis Player Development

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