Top 674 Director of Jobs in Cleveland Oh

Director of Client Success
NCS Credit —Cleveland, OH
- Full-time
- 3 years
- Analysis skills
- Bachelor's degree
Quick Apply
11d
Director, Contact Center Operations
Medical Service Company —Bedford, OH
- $73,478 - $110,217 a year
- Full-time
- Hybrid work
- Background check
- 5 years
- HIPAA
- Health savings account
- AD&D insurance
Quick Apply
12d
Director of Operations
Progressive Urban Property Management —Cleveland, OH
- $55,000 - $80,000 a year
- Full-time
- Background check
- Residential
- Administrative experience
- Paid time off
Quick Apply
23h
Corporate Director of Activities
Topaz HR —Cleveland, OH
- $80,000 - $120,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
- Travel reimbursement
- Health insurance
Director of Operations
Halstead Holdings —Lakewood, OH
- $90,000 - $125,000 a year
- Email
- 5 years
- Office
- Residential
- Health insurance
- Dental insurance
Quick Apply
5d
Executive Director – Senior Living
Sunrise Senior Living —Parma, OH
- $99,736 - $142,584 a year
- Full-time
- Recruiting
- Senior level
- Leadership
- Paid holidays
- Health insurance
Area Director
Another Broken Egg Cafe —Strongsville, OH
- $70,000 - $90,000 a year
- Full-time
- Mid-level
- Mentoring
- Recruiting
- Paid time off
- 401(k) matching
Quick Apply
Executive Director
Distinctive Living —Brooklyn, OH
- $110,000 - $120,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
5d
Director of Room Operations
Marriott International, Inc —Cleveland, OH
- $101,000 - $133,350 a year
- Full-time
- Hotel
- Bachelor's degree
- Food service experience
Regional Area Director
Village Green —Cleveland, OH
- Up to $100,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Up to 50% travel
Quick Apply
Director of Property Management
Allegro Realty Advisors —Cleveland, OH
- Full-time
- Office
- Real Estate License
- Bachelor's degree
- Health insurance
- Retirement plan
Quick Apply
11d
Project Management Director
CBRE —Cleveland, OH
- $160,000 - $180,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Basic math
- Health insurance
- Dental insurance
Regional Director, Firm Operations
CITRIN COOPERMAN ADVISORS LLC —Middleburg Heights, OH
- $150,000 - $200,000 a year
- Full-time
- 5 years
- Office
- Administrative experience
Online Assistant Director of Academic Affairs
Valley College —Cleveland, OH
- Weekends as needed
- Hybrid work
- Writing skills
- Mid-level
- Office
Quick Apply
4d
Director of Workforce Development
LUTHERAN METROPOLITAN MINISTRY —Cleveland, OH
- $90,000 - $100,000 a year
- Online Application
- Addiction Medicine
- 3 years
- Driver's License
- Paid time off
Quick Apply
Director Supply Chain Management
Eaton —Beachwood, OH
- $182,000 - $266,000 a year
- Background check
- Master's degree
- Mentoring
- Retirement plan
11d
Director, Taft-Hartley
Victory Capital Management —Brooklyn, OH
- $93,500 - $150,000 a year
- Sales
- Bachelor of Science
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Site Director- Before and After School
Champions - KinderCare Learning Companies —Grafton, OH
- $22 - $23 an hour
- Full-time
- Classroom
- Doctoral degree
- Mid-level
- Health savings account
- Health insurance
3d
Director of Clinical Services
MAS Consulting —Cleveland, OH
- $75,000 - $90,000 a year
- Full-time
- Psychiatry
- Inpatient
- Outpatient experience
- Mileage reimbursement
- Paid holidays
Quick Apply
Director of Marketing
Village Healthcare —Cleveland, OH
- $75,000 - $90,000 a year
- Full-time
- Background check
- Driver's License
- In-person
- Health insurance
- Dental insurance
Quick Apply
13d

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Director of Client Success

NCS Credit -
Cleveland, OH

Quick Apply

Job Details

Full-time
11 days ago

Qualifications

Managing customer accounts
Customer retention strategy
Phone communication
Account development
Team development
Client growth strategy
CRM system proficiency
Customer growth strategy
Account management

Full Job Description

Description:

NCS Credit is the leader in providing credit professionals throughout the U.S. and Canada with proactive solutions to secure receivables, minimize credit risk, and improve profitability. We provide superior service and customized solutions to meet the needs of our clients and an engaging and collaborative work environment focused on growth for our employees. We are a TEN-year Top Workplace award winner! Watch our "Join the Team" video https://youtu.be/HqKnRsk5mzQ and be part of the #1 Notice/Lien Service in the country!

Reports To: Chief Revenue Officer

Department: Client Success

FLSA Status: Exempt

Job Summary: The Director of Client Success is a strategic and hands-on leader responsible for developing and leading a scalable client success organization that drives customer retention, adoption, expansion, and overall client satisfaction. Reporting to the Chief Revenue Officer (CRO), this role oversees Client Support, Customer Success Management, Renewals, Inside Sales/Expansion, and Customer Insights & Analytics, ensuring a seamless and value-driven post-sale customer experience. Partnering closely with Sales, Marketing, Product, Operations, and Technology teams, the Director of Client Success will leverage data, metrics, and best practices to maximize customer outcomes, strengthen long-term client relationships, and support the company's growth objectives.

Requirements:

Essential Responsibilities:

Develop and execute the overall Client Success strategy, operating model, and organizational structure.
Establish department goals, KPIs, dashboards, and reporting to measure customer and business outcomes.
Lead Customer Success, Client Support, and Inside Sales teams, including talent development and career pathing.
Create scalable customer engagement, onboarding, adoption, retention, renewal, and expansion programs.
Drive customer adoption, value realization, satisfaction, and long-term success with NCS solutions.
Develop customer health scoring, success plans, risk identification, and proactive retention strategies.
Own renewal strategy, forecasting, retention programs, and Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) performance.
Identify and execute upsell, cross-sell, and account growth opportunities in partnership with Sales and Marketing.
Leverage customer data and insights to predict retention and growth outcomes, monitor trends, and support strategic decision-making.
Serve as the voice of the customer and collaborate cross-functionally to improve the customer experience, resolve issues, and influence products and services.
Other duties as assigned.

Competencies

Strong communication, collaboration, and executive presentation skills.
Strong analytical skills with the ability to leverage data to drive decisions.

Education, experience, certifications

Bachelor's degree or equivalent experience.
7+ years of experience in Customer Success, Client Services, Account Management, Professional Services, or related customer-facing leadership roles.
3+ years of people leadership experience.
Proven experience building or transforming customer-facing teams and processes.
Experience managing customer retention, renewals, and growth initiatives.
Experience utilizing CRM and customer success technologies.

Preferred qualifications

Experience within SaaS, fintech, B2B services, credit, construction, or risk management industries.
Experience implementing customer health scoring and customer lifecycle programs.
Background leading multi-functional post-sale organizations.
Experience creating customer success metrics, dashboards, and forecasting models.

Physical and mental demands

Ability to communicate effectively in person, via phone, and email
Manual dexterity
Near visual acuity
Prolonged sitting while viewing a computer monitor
Frequent typing and use of keyboard/mouse

NCS Credit is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable law. In accordance with the Americans with Disabilities Act (ADA), NCS Credit provides reasonable accommodations to qualified individuals with disabilities. If you need assistance or an accommodation during the application process, please contact [email protected]

Quick Apply

Refine Your Search

director of jobs in cleveland oh

Director of Client Success

Director, Contact Center Operations

Director of Operations

Corporate Director of Activities

Director of Operations

Executive Director – Senior Living

Area Director

Executive Director

Director of Room Operations

Regional Area Director

Director of Property Management

Project Management Director

Regional Director, Firm Operations

Online Assistant Director of Academic Affairs

Director of Workforce Development

Director Supply Chain Management

Director, Taft-Hartley

Site Director- Before and After School

Director of Clinical Services

Director of Marketing

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