The Greater Cleveland Regional Transit Authority (GCRTA) was formed in 1974 with the mission of providing public transit services to 59 communities and 1.2 million residents of Cuyahoga County. As the largest public transit agency in the State of Ohio, GCRTA’s service options include bus, BRT, trolley, paratransit, and three rail lines. GCRTA makes connections that empower individuals, neighborhoods, and communities to rise.
We offer a wide range of comprehensive benefits and programs to support the health and wellness of employees and family members, including health benefits (medical, dental and vision), a wellness incentive program, and participation in the Ohio Public Employee Retirement System (OPERS)
Brief Posting Description
The Director of Risk Management leads and oversees GCRTA’s Risk Management Department, ensuring efficient operation and integration of risk management into the Authority’s culture. Manages Workers’ Compensation claims and return-to-work programs, ensuring compliance with state laws, contractual obligations, and internal policies while coordinating with Legal, Safety, and operational teams. Evaluates organizational risks across operations, Finance, HR, Marketing, and contracts, implements controls to prevent accidents and financial loss, and promotes a strong safety culture throughout the agency. Oversees insurance programs, including coverage evaluation, policy negotiation, risk financing, and vendor/contract compliance, while supervising and developing staff, managing departmental procurement and contracts, and supporting special projects and community initiatives.
Detailed Description
Department Leadership and Program Management: Leads and manages the Risk Management Department, including planning, organizing, and allocating resources effectively. Develops and maintains risk management policies, procedures, and manuals, ensuring the program adapts to evolving exposures. Collaborates with executive leadership and department heads to integrate risk management into GCRTA’s corporate culture and operational practices.
Workers’ Compensation Administration: Oversees the full lifecycle of Workers’ Compensation claims, ensuring compliance with Ohio statutory and case law, contractual obligations, and internal policies. Oversees case management initiatives to control costs and promote safe, timely employee reintegration. Also manages return-to-work programs and transitional assignments. Coordinates closely with Legal, Safety, HR, and operational departments to ensure accurate, cost-effective, and fair claims administration.
Insurance and Risk Financing: Manages insurance programs and risk financing strategies, including reviewing coverage, negotiating policies with brokers, and adjusting strategies to meet changing organizational needs. Pursues recovery in the event of covered loss. Supports Procurement and Engineering teams in establishing appropriate insurance requirements for vendors and contracts, ensuring compliance with internal policies and regulatory requirements.
Risk Assessment and Control: Evaluates organizational functions including Operations, Finance, HR, Marketing, and contracts to identify and mitigate potential risks. Reviews policies, procedures, and processes to ensure safe practices, reduce exposure to accidents or financial losses, and implements appropriate controls. Guides management on risk mitigation strategies and corrective actions.
Staff Development, Procurement, and Special Projects: Supervises and develops Risk Management and Workers’ Compensation staff through performance coaching, training, and recognition programs. Oversees departmental procurement planning and contract administration, ensuring proposals and agreements are executed correctly. Provides administrative support for special projects, self-insurance applications, claims reporting, and community initiatives such as transportation programs or collaborative events.
Safety Leadership and Culture: Promotes safety as a core element of GCRTA’s risk management program, encouraging hazard recognition, reporting, and proactive control measures. Advises leadership on effective strategies to prevent accidents, resolve conflicts regarding safety practices, and fosters a culture that rewards safe performance across all departments.
Job Requirements
Minimum Requirements
Bachelor’s degree in business administration or related field, including coursework in accounting, insurance, claims, auditing, business law, finance, and statistics.
7 to 9 years of risk management, contract analysis and law, financial auditing, capital expenditure, liability analysis, insurance review and negotiation, administration and delivery of workers’ compensation claims, investigation and settlement experience; must include two (2) years’ experience supervising employees. Experience in a risk management or commercial insurance environment is preferred.
Associate in Risk Management (ARM), Chartered Property Casualty Underwriter (CPCU), Workers Compensation Professional (WCP), or related certification is preferred.
Additional Details
Environmental Conditions
This person will work predominantly in an office-type environment.
Physical Demands
While performing the duties of this job, the employee is regularly required to sit for up to 8 or more hours a day. The employee may be required to work at a computer for more than 5 hours a day. May be required to lift to 10 lbs. frequently. May be required to bend, stoop, or crouch at times.
Mental Demands
Reading, watching, studying, observing, focused listening, auditing, inspecting, proofreading, evaluating. Ability to give, receive, and analyze information, prepare written materials. Ability to communicate effectively (verbal and written); interpret policy, procedures, and data.
Pay: From $111,320.00 per year
Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Tuition reimbursement
- Vision insurance
- Wellness program
People with a criminal record are encouraged to apply
Work Location: In person
