Top 176 Engagement director Jobs in Cleveland Oh

Director of Client Success
NCS Credit —Cleveland, OH
- Full-time
- 3 years
- Analysis skills
- Bachelor's degree
Quick Apply
14d
Lead Engagement Director CCF - Cleveland Area
Siemens Healthineers —Cleveland, OH
- $151,200 - $207,900 a year
- Full-time
- 5 years
- Travel
- Mentoring
- Disability insurance
- Health insurance
Director, Center for Civic Engagement and Learning
Case Western Reserve University —Cleveland, OH
- $71,041 - $89,867 a year
- Full-time
- Residential
- Master's degree
- University
- Health insurance
- Tuition reimbursement
7d
Director, Career Readiness
Cleveland Metropolitan School District —Cleveland, OH
- $86,417 - $116,663 a year
- Full-time
- Background check
- School experience
- High school
- Opportunities for advancement
Assistant Director for Library Engagement and Enrichment
John Carroll University —University Heights, OH
- $62,000 - $72,000 a year
- Full-time
- Microsoft Word
- Google Workspace
- Computer literacy
- Health insurance
- Dental insurance
Corporate Director of Activities
Topaz HR —Cleveland, OH
- $80,000 - $120,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
- Travel reimbursement
- Health insurance
Director, Agency Sales Engagement Strategy
GEICO —Beachwood, OH
- Full-time
- Writing skills
- Senior level
- 10 years
14d
Director of Rehabilitation
Kirtland Woods —Willoughby, OH
- Full-time
- 3 years
- Physical Therapy License
- Mentoring
- Health insurance
- 401(k) matching
Quick Apply
Medical Director (MD, DO)
Care Alliance Health Center —Cleveland, OH
- $202,000 - $215,000 a year
- Full-time
- Medicine
- Acute care experience
- Senior level
- Paid holidays
- Health insurance
Quick Apply
Director of Music Ministry
Anointed Church Jesus Christ —Elyria, OH
- $400 a month
- Part-time
- Mid-level
- Mentoring
- In-person
Quick Apply
Director of Nursing (DON)
Grande Pavilion —Bedford, OH
- 12 hour shift
- CPR Certification
- Nursing
- RN License
- Paid holidays
- Health insurance
Quick Apply
8d
Executive Director, Facilities Operations
Sodexo —Cleveland, OH
- $133,640 - $174,240 a year
- Full-time
- 7 years
- Bachelor's degree
- Experience equivalent to degree accepted
- Paid holidays
- Health insurance
Managing Director, Talent Acquisition
Breakthrough Public Schools Home Office —Cleveland, OH
- $104,000 - $130,000 a year
- Full-time
- 3 years
- Master's degree
- Bachelor's degree
- Referral program
8d
Director, High School Curriculum and Instruction
Cleveland Metropolitan School District —Cleveland, OH
- $86,417 - $116,663 a year
- Full-time
- Background check
- School experience
- High school
- Opportunities for advancement
Online Assistant Director of Academic Affairs
Valley College —Cleveland, OH
- Weekends as needed
- Hybrid work
- Writing skills
- Mid-level
- Office
Quick Apply
7d
Regional Director
American Jewish Committee —Cleveland, OH
- $125,000 - $140,000 a year
- Full-time
- Management
- English
- Research
- Paid parental leave
- Paid holidays
Director, Contact Center Operations
Medical Service Company —Cleveland, OH
- $73,478 - $110,217 a year
- Full-time
- Hybrid work
- 5 years
- HIPAA
- Analysis skills
- Health savings account
- AD&D insurance
Quick Apply
Change Management Consulting Director
Grant Thornton —Cleveland, OH
- $197,800 - $255,904 a year
- Full-time
- Microsoft Excel
- 11+ years
- Finance
Area Director
Another Broken Egg Cafe —Strongsville, OH
- $70,000 - $90,000 a year
- Full-time
- Mid-level
- Mentoring
- Recruiting
- Paid time off
- 401(k) matching
Quick Apply
Director of Community Engagement
Certus Healthcare- Aristocrat Berea —Berea, OH
- $41,000 a year
- Weekends as needed
- Case management
- Budgeting
- Senior level
- Health insurance
- Dental insurance
Quick Apply

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Director of Client Success

NCS Credit -
Cleveland, OH

Quick Apply

Job Details

Full-time
14 days ago

Qualifications

Managing customer accounts
Customer retention strategy
Phone communication
Account development
Team development
Client growth strategy
CRM system proficiency
Customer growth strategy
Account management

Full Job Description

Description:

NCS Credit is the leader in providing credit professionals throughout the U.S. and Canada with proactive solutions to secure receivables, minimize credit risk, and improve profitability. We provide superior service and customized solutions to meet the needs of our clients and an engaging and collaborative work environment focused on growth for our employees. We are a TEN-year Top Workplace award winner! Watch our "Join the Team" video https://youtu.be/HqKnRsk5mzQ and be part of the #1 Notice/Lien Service in the country!

Reports To: Chief Revenue Officer

Department: Client Success

FLSA Status: Exempt

Job Summary: The Director of Client Success is a strategic and hands-on leader responsible for developing and leading a scalable client success organization that drives customer retention, adoption, expansion, and overall client satisfaction. Reporting to the Chief Revenue Officer (CRO), this role oversees Client Support, Customer Success Management, Renewals, Inside Sales/Expansion, and Customer Insights & Analytics, ensuring a seamless and value-driven post-sale customer experience. Partnering closely with Sales, Marketing, Product, Operations, and Technology teams, the Director of Client Success will leverage data, metrics, and best practices to maximize customer outcomes, strengthen long-term client relationships, and support the company's growth objectives.

Requirements:

Essential Responsibilities:

Develop and execute the overall Client Success strategy, operating model, and organizational structure.
Establish department goals, KPIs, dashboards, and reporting to measure customer and business outcomes.
Lead Customer Success, Client Support, and Inside Sales teams, including talent development and career pathing.
Create scalable customer engagement, onboarding, adoption, retention, renewal, and expansion programs.
Drive customer adoption, value realization, satisfaction, and long-term success with NCS solutions.
Develop customer health scoring, success plans, risk identification, and proactive retention strategies.
Own renewal strategy, forecasting, retention programs, and Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) performance.
Identify and execute upsell, cross-sell, and account growth opportunities in partnership with Sales and Marketing.
Leverage customer data and insights to predict retention and growth outcomes, monitor trends, and support strategic decision-making.
Serve as the voice of the customer and collaborate cross-functionally to improve the customer experience, resolve issues, and influence products and services.
Other duties as assigned.

Competencies

Strong communication, collaboration, and executive presentation skills.
Strong analytical skills with the ability to leverage data to drive decisions.

Education, experience, certifications

Bachelor's degree or equivalent experience.
7+ years of experience in Customer Success, Client Services, Account Management, Professional Services, or related customer-facing leadership roles.
3+ years of people leadership experience.
Proven experience building or transforming customer-facing teams and processes.
Experience managing customer retention, renewals, and growth initiatives.
Experience utilizing CRM and customer success technologies.

Preferred qualifications

Experience within SaaS, fintech, B2B services, credit, construction, or risk management industries.
Experience implementing customer health scoring and customer lifecycle programs.
Background leading multi-functional post-sale organizations.
Experience creating customer success metrics, dashboards, and forecasting models.

Physical and mental demands

Ability to communicate effectively in person, via phone, and email
Manual dexterity
Near visual acuity
Prolonged sitting while viewing a computer monitor
Frequent typing and use of keyboard/mouse

NCS Credit is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable law. In accordance with the Americans with Disabilities Act (ADA), NCS Credit provides reasonable accommodations to qualified individuals with disabilities. If you need assistance or an accommodation during the application process, please contact [email protected]

Quick Apply

Refine Your Search

engagement director jobs in cleveland oh

Director of Client Success

Lead Engagement Director CCF - Cleveland Area

Director, Center for Civic Engagement and Learning

Director, Career Readiness

Assistant Director for Library Engagement and Enrichment

Corporate Director of Activities

Director, Agency Sales Engagement Strategy

Director of Rehabilitation

Medical Director (MD, DO)

Director of Music Ministry

Director of Nursing (DON)

Executive Director, Facilities Operations

Managing Director, Talent Acquisition

Director, High School Curriculum and Instruction

Online Assistant Director of Academic Affairs

Regional Director

Director, Contact Center Operations

Change Management Consulting Director

Area Director

Director of Community Engagement

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