Top 67 Information technology specialist Jobs in Cleveland Oh

IT End User Specialist 2
OMCO —Wickliffe, OH
- $75,000 - $85,000 a year
- Mid-level
- Bachelor's degree
- Organizational skills
- Profit sharing
- Wellness program
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Tier 1 Technical Support Specialist
Kloud9 IT, Inc. —Cleveland, OH
- $40,000 - $50,000 a year
- Weekends as needed
- Computer literacy
- Mid-level
- In-person
- Opportunities for advancement
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Support Specialist, Online Learning & Academic Technology
Cuyahoga Community College —Cleveland, OH
- $25 an hour
- Part-time
- Background check
- Pass drug screening
- Research
IT Service Desk Specialist
UNION HOME MORTGAGE CORP —Strongsville, OH
- Weekends as needed
- Writing skills
- Research
- Office
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Product Support Specialist (Public Libraries)
OverDrive, Inc. —Cleveland, OH
- Full-time
- Hybrid work
- Research
- Office
- Windows
IT Support Specialist
Hana Technologies, Inc. —Solon, OH
- $40,000 - $50,000 a year
- Mid-level
- Office
- Windows
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Integration Specialist
OverDrive, Inc. —Cleveland, OH
- Full-time
- Hybrid work
- Computer literacy
- Office
- University
IT Support Specialist
CSM Companies, Inc —Richfield, OH
- Weekends as needed
- Mid-level
- Travel
- Associate's degree
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Customer Deployment Specialist
Deloitte —Cleveland, OH
- $105,400 - $207,800 a year
- Full-time
- Up to 50% travel
- 5 years
- Bachelor's degree
2d
IT Operations Specialist
Art Sentry —Cleveland, OH
- From $24 an hour
- Full-time
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
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Offensive Security Support Specialist
CloudWave —Chagrin Falls, OH
- $55,000 - $80,000 a year
- Full-time
- Hybrid work
- Mid-level
- No degree
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Clinical Operations Specialist
GE HEALTHCARE —Cleveland, OH
- Microsoft Outlook
- 5 years
- Pass drug screening
- Health insurance
- On-the-job training
3d
Senior IT Support Specialist
Warwick Communications —Broadview Heights, OH
- On call
- Microsoft Excel
- Azure
- Microsoft Outlook
System Integration Specialist
Arrow International, Inc. —Cleveland, OH
- On call
- Pass drug screening
- Mid-level
- Windows
- Profit sharing
- Paid time off
Quick Apply
IT Support Specialist
AVI Foodsystems —Cleveland, OH
- Full-time
- Travel
- Organizational skills
- In-person
- Paid holidays
- Health insurance
Quick Apply
14d
Technology System Specialist
Lorain County Community Action Agency —Lorain, OH
- $26.84 - $29.10 an hour
- Full-time
- Background check
- Windows
- Driver's License
- Health savings account
- Health insurance
Quick Apply
6d
Azure Infrastructure & Hardware Engineering Specialist (Streetsboro, OH)
Getinge —Streetsboro, OH
- $81,000 - $120,000 a year
- Extended hours
- Computer Science
- 5 years
- System design
- Commuter assistance
- Disability insurance
Quick Apply
14d
Product Researcher (Dairy & Feed Expert)
Cattle Care —Ohio
- $60,000 - $120,000 a year
- Part-time
- English
- Mid-level
- Analysis skills
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Product Support Specialist
Brookfield Properties —Cleveland, OH
- $57,900 - $81,165 a year
- Full-time
- Hybrid work
- Background check
- Computer Science
- Salesforce
- Health insurance
- Dental insurance
Quick Apply
Epic Willow IP Configuration Expert
Deloitte —Cleveland, OH
- $121,000 - $143,000 a year
- Full-time
- 6 years
- Computer Science
- Bachelor's degree
4d

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information technology specialist jobs near cleveland oh

IT End User Specialist 2

OMCO -
Wickliffe, OH

Quick Apply

Job Details

$75,000 - $85,000 a year

Benefits

Profit sharing
Wellness program
Paid parental leave
Health savings account
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Adoption assistance
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Equipment troubleshooting
Bachelor's degree

Full Job Description

Role Summary

The IT End User Specialist 2 provides expert support to end users, ensuring the effective operation of personal computers, networks, hardware, software, and peripherals. This role addresses complex issues escalated from Tier 1 support, installing and configuring updates, troubleshooting network connectivity, and ensuring all systems are compliant with organizational policies. The IT End User Specialist 2 collaborates with other IT teams, document processes, and may deliver training to users for enhanced productivity and security compliance.

Key Responsibilities

Receive and resolve escalated referrals from Tier 1/help desk support, identifying and correcting more complex issues with hardware, software, and network configurations.
Collaborate with other IT specialists to diagnose persistent or advanced issues, ensuring a high standard of service and user satisfaction.
Perform installations and configurations for software, hardware updates, and security patches to keep systems up-to-date and functional.
Set up and deploy new user workstations and accounts, maintaining records of configurations and updates for future reference.
Assess and resolve issues related to network connectivity and communication systems to ensure uninterrupted and reliable network access.
Develop and maintain comprehensive documentation for systems, workstations, and troubleshooting processes to support efficient problem resolution and system continuity.
Provide training sessions or documentation for end users on new systems, features, and best practices to improve system utilization and user independence.
Ensure all workstations and systems comply with security and organizational standards, conducting periodic checks and audits to maintain compliance.
Support compliance initiatives by implementing security protocols and conducting user awareness training on secure practices.
Setup and maintain conference room and collaboration systems.
Assist in tracking IT assets, including managing and documenting the lifecycle of hardware and software within the organization.
Complete required documentation thoroughly and accurately, maintaining clear records of work and support provided.
Adhere to 5S standards by ensuring a clean, organized, and efficient workspace.
Safety & Compliance: Follow all Safety, Environmental, and Quality policies and procedures, contributing to a safe work environment.
Perform other related duties as assigned to support the IT department's mission and goals

Qualifications

Education: Bachelor's
Experience: 2 to 4 years of experience in IT support or related areas, with a focus on troubleshooting and user support.

Competencies/Skills

Proficient in IT troubleshooting, software/hardware configuration, and network support, with an ability to address complex issues independently.
Advanced verbal and written communication skills to interact effectively with users, document processes clearly, and support collaborative problem-solving.
Strong planning and organizational skills, with an ability to manage small projects, coordinate installations, and meet deadlines efficiently.
Meticulous in documenting processes, managing assets, and ensuring compliance with IT and organizational policies.

Benefits at OMCO

OMCO, a MacLean-Fogg Company, offers eligible employees a comprehensive benefits package that supports health, financial security, time away, and career development:

Medical insurance with four Blue Cross Blue Shield plan options and 100% coverage for eligible preventive care
401(k) retirement plan with a company match of up to 3.5%, full vesting after two years, and discretionary profit sharing
Paid time off and paid holidays to rest, recharge, and spend time with family
Dental insurance
Vision insurance
Health Savings Account (HSA) with company contributions of up to $1,000 for individual coverage or $2,000 for family coverage
Company-paid life insurance
Short-term disability insurance
Long-term disability insurance available through voluntary coverage
Paid parental leave following an eligible birth, adoption, or placement
Employee Assistance Program (EAP) with mental health, legal, and financial support through Spring Health
Four free therapy sessions each year for employees and each eligible family member
Free 24/7 virtual healthcare through Teladoc
Tuition reimbursement for eligible degrees and continuing education
Professional and leadership development through LinkedIn Learning and MacLean-Fogg development programs
Health care and dependent care Flexible Spending Accounts (FSA)
Accidental death and dismemberment insurance
Virtual physical therapy through Hinge Health
On-demand access to earned wages through PayActiv
Employee wellness and savings programs, including wellness incentives, equipment rebates, charitable donation matching, and a new-vehicle rebate program
Holiday appreciation gifts for employees and their families

Benefits are subject to applicable plan terms and eligibility requirements.

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Refine Your Search

information technology specialist jobs in cleveland oh

IT End User Specialist 2

Tier 1 Technical Support Specialist

Support Specialist, Online Learning & Academic Technology

IT Service Desk Specialist

Product Support Specialist (Public Libraries)

IT Support Specialist

Integration Specialist

IT Support Specialist

Customer Deployment Specialist

IT Operations Specialist

Offensive Security Support Specialist

Clinical Operations Specialist

Senior IT Support Specialist

System Integration Specialist

IT Support Specialist

Technology System Specialist

Azure Infrastructure & Hardware Engineering Specialist (Streetsboro, OH)

Product Researcher (Dairy & Feed Expert)

Product Support Specialist

Epic Willow IP Configuration Expert

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