Top 126 It support Jobs in Cleveland Oh

IT Specialist
Trailhead Biosystems Inc. —Beachwood, OH
- $70,000 - $75,000 a year
- Full-time
- 3 years
- SharePoint
- In-person
- Relocation assistance
- Health insurance
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IT Support Technician
TCC Technology Solutions —Cleveland, OH
- $15 - $20 an hour
- Full-time
- Customer service
- Maintenance
- Research
- Health insurance
- Paid time off
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IT Helpdesk Engineer
BlueBridge Networks —Cleveland, OH
- From $20 an hour
- 8 hour shift
- Software troubleshooting
- Customer service
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Service Desk Analyst II
Great Day Improvements: A Family of Brands —Twinsburg, OH
- $23.72 - $33.00 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
6d
Helpdesk Assistant
Kloud9 IT, Inc. —Cleveland, OH
- $35,000 - $45,000 a year
- Full-time
- High school diploma or GED
- Organizational skills
- Communication skills
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Help Desk Technician
Donnellon McCarthy Enterprises —Cleveland, OH
- $40,000 - $50,000 a year
- Mid-level
- Continuous improvement
- Communication skills
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Service Desk Technician
Cuyahoga County Prosecutor's Office —Cleveland, OH
- $55,000 - $59,164 a year
- Online Application
- Microsoft Excel
- Microsoft Outlook
- Computer Science
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Tier 2 Technician
IT Voice —Cleveland, OH
- $55,000 - $65,000 a year
- 8 hour shift
- Computer literacy
- High school diploma or GED
- Driver's License
- Travel reimbursement
- Paid holidays
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IT End User Specialist 2
OMCO —Wickliffe, OH
- $75,000 - $85,000 a year
- Mid-level
- Bachelor's degree
- Organizational skills
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IT Support Representative - Tier 1
Provide A Ride —Warrensville Heights, OH
- Computer science
- Computer Science
- Computer literacy
- Paid holidays
- Health insurance
Help Desk Technician
Regional Income Tax Agency —Brecksville, OH
- $25.39 - $29.87 an hour
- Full-time
- Hybrid work
- Background check
- Office
- 3 years
- Health savings account
- Health insurance
Quick Apply
4d
Help Desk Support Level 1
Accellis —Cleveland, OH
- Entry level
- Health insurance
- Paid time off
IT Help Desk Administrator
National Safety Apparel —Cleveland, OH
- $21.15 - $26.44 an hour
- Full-time
- Computer Science
- Mid-level
- Office
- Paid jury duty
- Health savings account
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Level I Service Desk
Flynn Group —Independence, OH
- Monday to Friday
- Hybrid work
- Office
- Ability to lift 50 pounds
- Bachelor's degree
- Disability insurance
- Health insurance
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Tier 1 Technical Support Specialist
Kloud9 IT, Inc. —Cleveland, OH
- $40,000 - $50,000 a year
- Weekends as needed
- Computer literacy
- Mid-level
- In-person
- Opportunities for advancement
Quick Apply
Entry-Level IT Support Associate (F)
Expedient —Cleveland, OH
- $32,000 - $37,000 a year
- Full-time
- Hybrid work
- Windows
- Analysis skills
- Computer networking
- Paid training
- Disability insurance
Quick Apply
IT Service Desk Specialist
UNION HOME MORTGAGE CORP —Strongsville, OH
- Weekends as needed
- Writing skills
- Research
- Office
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Helpdesk Associate
Goosehead Insurance Agency —Westlake, OH
- Extended hours
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- Employee stock purchase plan
- Paid holidays
Canton Assistant Computer Technician
City of Canton —Cleveland, OH
- $21.61 - $26.92 an hour
- Full-time
- 18 years or older
- Computer Science
- Pass drug screening
- Paid holidays
- Health insurance
8d
Help Desk Analyst
Pursuit Aerospace —Cleveland, OH
- Full-time
- Computer Science
- Ability to walk for extended periods
- English
- Paid holidays
- Disability insurance
Quick Apply

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it support jobs near cleveland oh

IT Specialist

Trailhead Biosystems Inc.
Beachwood, OH

Quick Apply

Job Details

Full-time
$70,000 - $75,000 a year

Benefits

Relocation assistance
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Vision insurance
401(k) matching
Life insurance

Qualifications

Vendor relationship building
Cloud identity and access management (IAM)
Mobile device support
Technical documentation
Software deployment
Microsoft Exchange
Patch management
Email configuration (technical support)
Computer management
Azure AD
Networking equipment (troubleshooting support)
SharePoint
UEM
Hardware management
Network infrastructure management
Desktop administration
Process management
Cross-functional communication
Intune

Full Job Description

Responsibilities

End-User Support & IT Operations

Primary internal point of contact for all hardware, software, connectivity, and access issues across on-site and remote employees
Own the MSP relationship: define what goes to them, hold them to SLAs, and escalate appropriately — you are the bridge, not the bottleneck
Manage the full device lifecycle: procurement, imaging, deployment, and decommissioning across a ~45-device corporate fleet
Administer Microsoft 365: Entra ID, Exchange Online, SharePoint, Teams, OneDrive, and associated licenses
Own IT onboarding and offboarding workflows, account provisioning, device assignment, access revocation, and litigation hold procedures; this process must be airtight and documented
Maintain a current IT asset inventory

Cybersecurity & Information Security

Own the organization's day-to-day security posture; engage the MSP for complex security projects and escalations
Administer endpoint protection, patch management, MFA enforcement, and conditional access policies
Monitor M365 security and compliance tooling: Purview, Defender for Business, audit logs
Conduct periodic access reviews and permission audits; produce findings reports for COO
Lead first-response on security incidents , containment first, investigation second and coordinate MSP escalation where needed; this includes employee departure scenarios involving potential data exfiltration
Manage email authentication controls (SPF, DKIM, DMARC) and anti-phishing policies

Lab & Instrument IT

Maintain network connectivity for laboratory instruments and manage isolated VLANs where required
Serve as the IT interface for lab instrument vendors and cloud-connected instrument platforms
Keep instrument computing hardware and software licenses current in coordination with R&D and Manufacturing

Access & Device Governance

Deploy and administer an MDM solution across the full device fleet
Own permissions governance for end-user systems: M365, SharePoint, shared drives, and SaaS applications
Conduct quarterly access audits; report findings to COO
Manage data lifecycle for off-boarded employees including legal preservation requirements

Cloud Cost & Vendor Management

Monitor cloud and SaaS spend; surface optimization opportunities and eliminate unused licenses
Manage all software subscriptions across office and lab environments, licenses, renewals, utilization tracking, and vendor relationships for both business software and laboratory-specific applications
Coordinate with the Data Infrastructure Engineer on cloud access provisioning — you manage who has access, they manage the architecture
Track IT vendor contracts and MSP deliverables; flag renewal dates and surface consolidation opportunities

IT Policy & Documentation

Develop and maintain core IT policies: Acceptable Use, Data Classification, Password Policy, BYOD
Document processes and configurations well enough that someone else could operate them

Qualifications

3–5 years of hands-on IT experience in a generalist role
Microsoft 365 administration: Entra ID, Exchange Online, SharePoint, Intune/MDM
Endpoint security: patch management, MFA/conditional access, Defender for Business or equivalent
Experience managing network hardware: switches, enterprise Wi-Fi, firewall rules
MDM deployment and administration experience (Intune, Jamf, or Kandji)
Strong documentation discipline
Clear communicator with both non-technical staff and external technical partners

Pay: $70,000.00 - $75,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Parental leave
Relocation assistance
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

it support jobs in cleveland oh

IT Specialist

IT Support Technician

IT Helpdesk Engineer

Service Desk Analyst II

Helpdesk Assistant

Help Desk Technician

Service Desk Technician

Tier 2 Technician

IT End User Specialist 2

IT Support Representative - Tier 1

Help Desk Technician

Help Desk Support Level 1

IT Help Desk Administrator

Level I Service Desk

Tier 1 Technical Support Specialist

Entry-Level IT Support Associate (F)

IT Service Desk Specialist

Helpdesk Associate

Canton Assistant Computer Technician

Help Desk Analyst

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