Top 8 It support manager Jobs in Cleveland Oh

Associate Technical Account Manager
Yardi Systems, Inc. —Cleveland, OH
- $31.25 - $32.81 an hour
- Full-time
- Hybrid work
- Mid-level
- Finance
- Bachelor's degree
- Profit sharing
Manager, Customer Technical Support
Steris —Mentor, OH
- $85,000 - $105,000 a year
- Full-time
- Computer science
- Computer Science
- 5 years
- Paid holidays
- Disability insurance
Manager I, Technical Support Production Printing
Ricoh —Parma, OH
- Weekends as needed
- Computer science
- Computer Science
- Bachelor of Science
ServiceNow Functional Lead
Deloitte —Cleveland, OH
- $95,600 - $188,400 a year
- Full-time
- Computer Science
- 3 years
- Bachelor's degree
8d
Integrated Solutions Team Lead
KURV —Cleveland, OH
- 8 hour shift
- Mid-level
- Office
- Databases
- Health savings account
- Health insurance
Quick Apply

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it support manager jobs near cleveland oh

Associate Technical Account Manager

Yardi Systems, Inc. -
Cleveland, OH

Apply Now

Job Details

Full-time
$31.25 - $32.81 an hour

Benefits

Profit sharing

Qualifications

Post-sales product instruction
Managing customer accounts
Customer relationship building
Client onboarding
Property management tools
Email customer support
Technical support via phone
Phone communication
Bachelor's degree in finance
Yardi
Bachelor's degree in business
Software implementation
Mid-level
Finance
Managing clients in a customer support role
Bachelor's degree
Task prioritization
Customer engagement
Customer issue escalation
Technical support via email
Business
Account management
Communication skills
Technical Proficiency
Email support
Client interaction via phone calls

Full Job Description

About the Role:

Are you passionate about learning new technology and building strong client relationships? We’re looking for an Associate Technical Account Manager (ATAM) to help our clients get the most value from Yardi’s property management software solutions.

In this role, you’ll combine your technical aptitude and communication skills to support clients through software setup, troubleshooting, and day-to-day use. Whether it's answering a quick question or resolving a challenge, you'll help clients have a smooth, successful experience with our software.

You’ll build expertise in how Yardi’s software supports the financial, operational, and tenant management needs of organizations around the world. As part of a collaborative team, you’ll work closely with clients and internal departments to deliver high-quality, solution-focused support. If you're a quick learner who enjoys exploring technology and making a positive impact for clients, we’d love to hear from you.

*** This position requires flexibility for travel during the second week of employment for training purposes. Training may be conducted locally or at an alternate location based on business needs. Candidates should be prepared and available to travel as required during this time. ***

What You’ll Do:

Provide technical software support, set-up, and implementation guidance to clients across a suite of products, delivering assistance via email and phone.

Utilize your problem-solving skills to effectively troubleshoot application issues, overcome challenges, and deliver effective solutions.

Apply your communication strengths to earn client trust through responsive support and clear guidance from set-up through ongoing success.

Champion client success by sharing relevant product features, best practices, and personalized guidance.

Collaborate with dynamic teams to quickly escalate and resolve challenges, helping deliver innovative solutions that make a real impact on our clients.

Enjoy a continuous journey of learning as you master our products and industry trends to drive client success.

Who You Are:

Bachelor’s Degree in Business, Finance, Math, or Computer/Engineering Services; or an equivalent combination of education and experience.

Comfortable providing live support via phone and email, confidently troubleshooting technical issues.

A proactive problem-solver with a strong customer-focused mindset.

Detail-oriented and process-driven, with a focus on accuracy and efficiency.

Adaptable and flexible; you thrive in fast-paced, ever-changing environments.

Skilled at building strong relationships and earning trust with clients.

Driven to exceed expectations and deliver exceptional customer service.

A quick learner who embraces new tools, technologies, and concepts.

Naturally organized and able to prioritize tasks with clarity and confidence.

Ideal to Have:

Familiarity with property management or real estate software, particularly Yardi.

Hands-on experience with technical support and application troubleshooting.

Real Estate runs on Yardi. About Us:

Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We’ve created a team of over 10,000 employees in over 40 locations around the globe dedicated to making great real estate software products.

Discover the Yardi Difference:

Yardi is more than just a software company – we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities.

Our award-winning culture, consistently recognized by Glassdoor's prestigious "Best Place to Work", fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.

#YardiCareers #TeamYardi #hiring

$31.25/hr - $32.81/hr

All submissions for open positions should be received through Yardi’s applicant portal, accessed from Yardi’s corporate website.

EOE/Race/Gender/Disability/Vets

#LI-Hybrid

Location

Cleveland, OH

Business Unit

Global Solutions

Department

Client Services

Employment Type

Employee- Full Time

Apply Now

Refine Your Search

it support manager jobs in cleveland oh

Associate Technical Account Manager

Manager, Customer Technical Support

Manager I, Technical Support Production Printing

ServiceNow Functional Lead

Integrated Solutions Team Lead

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