Top 3507 Operational manager Jobs in Cleveland Oh

Customer Service Manager
CLEVELAND RANGE LLC —Mayfield, OH
- $80,000 - $100,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Wellness program
- Paid holidays
Quick Apply
Service Manager
Valley Freightliner —Parma, OH
- $95,000 - $150,000 a year
- 5 years
- Bachelor's degree
- Computer skills
- Health insurance
- Dental insurance
Quick Apply
Full-Time Store Manager Trainee
Aldi —Mayfield Heights, OH
- From $29.50 an hour
- Full-time
- 18 years or older
- Inventory management
- Writing skills
- Paid parental leave
- AD&D insurance
14d
Operational Excellence Manager
Helix Operating Company LLC —Beachwood, OH
- Full-time
- Management
- Senior level
- Commercial
- Paid time off
- Retirement plan
Quick Apply
7d
Full-Time Store Manager Trainee
Aldi —Willowick, OH
- From $29.50 an hour
- Full-time
- 18 years or older
- Inventory management
- Writing skills
- Paid parental leave
- AD&D insurance
2d
General Manager, Airport Customer Experience
American Airlines —Cleveland, OH
- $98,000 - $134,000 a year
- Customer service
- 5 years
- Office
- Health insurance
- Dental insurance
9d
Senior Station Manager
Amazon.com Services LLC —Cleveland, OH
- $135,000 - $182,700 a year
- Weekends as needed
- Engineering
- English
- Analysis skills
- AD&D insurance
- Health insurance
Operations Division Manager - Fraud Solutions-- Head of Fraud Products, Segments and Channels
KeyBank National Association —Brooklyn, OH
- $116,000 - $216,000 a year
- Full-time
- Remote
- Bachelor's degree
- Experience equivalent to degree accepted
- In-person
Area Director
Another Broken Egg Cafe —Strongsville, OH
- $70,000 - $90,000 a year
- Full-time
- Mid-level
- Mentoring
- Recruiting
- Paid time off
- 401(k) matching
Quick Apply
Procurement Manager - Plant Operational Excellence (National/Relo)
Augmentis —Cleveland, OH
- $130,000 - $160,000 a year
- Full-time
- 6 years
- Oracle
- Finance
- Relocation assistance
- Health insurance
Quick Apply
Assistant Front Office Manager ** Extra Wellness Day Off Each Month!
Hyatt Regency Cleveland —Cleveland, OH
- Mid-level
- Hotel
- Supervising experience
- Paid holidays
- Health insurance
Area Manager
Ford Motor Company —Avon Lake, OH
- $138,240 - $261,720 a year
- Online Application
- 5 years
- US work authorization
- Experience equivalent to degree accepted
- Paid holidays
- Health insurance
Manager, Workplace Experience & Facilities
Eaton —Beachwood, OH
- $130,000 - $190,000 a year
- Hybrid work
- Background check
- Hospitality
- 5 years
- Retirement plan
Senior Manager, Vendor Fulfillment
One Source Technology LLC —Cleveland, OH
- $75,000 - $125,000 a year
- Evenings as needed
- Remote
- Background check
- Microsoft Outlook
- Research
- Wellness program
- Health savings account
Quick Apply
11h
Quality Expert (Remote)
Nestlé USA —Solon, OH
- $124,000 - $155,000 a year
- PRN
- Remote
- 7 years
- Word processing
- Mid-level
- Health insurance
- 401(k) matching
14d
Account Manager (Facilities Management) - Cleveland, OH
CBRE —Cleveland, OH
- $48.80 - $62.50 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Customer Account Manager - Foodservice at Retail (West Coast) - REMOTE
Nestlé USA —Solon, OH
- $120,000 - $160,000 a year
- Up to 50% travel
- 8 years
- Analysis skills
- Health insurance
- 401(k) matching
7d
Vice President of Operations
Vestcom —Mentor, OH
- $250,000 - $310,000 a year
- Full-time
- Remote
- Up to 50% travel
- 11+ years
- Master's degree
- Paid parental leave
- Paid holidays
Quick Apply
Select Customer Success Account Manager- Cleveland, OH
UPS —Cleveland, OH
- $61,620 - $107,880 a year
- Full-time
- Marketing
- Mid-level
- Bachelor's degree
- Health savings account
- AD&D insurance
12h
Manager of Operations (Cleveland, Ohio / Hybrid)
FreedomCare —Cleveland, OH
- $100,000 - $120,000 a year
- Full-time
- Hybrid work
- 5 years
- Mid-level
- Office
- Health insurance
- Retirement plan
Quick Apply

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operational manager jobs near cleveland oh

Customer Service Manager

CLEVELAND RANGE LLC -
Mayfield, OH

Quick Apply

Job Details

Full-time
$80,000 - $100,000 a year

Benefits

Wellness program
Paid holidays
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
On-the-job training
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

Sales support
Managing teams in a customer support role
Customer service
ERP systems
Sales order data entry
Team development
Manufacturing
AI

Full Job Description

This role is onsite in Mayfield Heights, OH

We are Cleveland!

Cleveland Range, is a leading manufacturer and designer of steam cooking equipment. We have a long and proud history of serving the foodservice industry with quality and innovative cooking devices. Our current product offerings include steamers, combination steamer-ovens, kettles, braising pans and specialty application ovens.

The Customer Service Manager leads the customer service organization and drives a customer focused, responsive attitude through to the end user of the market for Cleveland. Manages customer challenges and opportunities through a process-focused approach, following duties personally or through subordinates. Establish best practices and customer satisfaction. Manages, plans and coordinates the Customer Service team to ensure quality, effectiveness, and efficiency meet both the organizational and external sales teams’ (Rep groups and Dealers) goals and expectations.

Major Accountability

Fosters communication with the production scheduling team to ensure orders are entered and processed timely to meet customer needs. Promote cohesion between the two teams by educating the Customer Service team on production constraints and lead times.
Maintain / Develop meaningful metrics and ensure goals are met. Sets the strategic direction for the team that aligns with company objectives and creates an environment / culture to exceed customer expectations.
Lead customer service teams to ensure the execution of sales order entry and order management to meet all business requirements and individual and team goals.
Provides support and issue resolutions to ensure best-in-class customer service. Identifies and escalates unresolved customer concerns or operational issues to the proper individual or department.

Collaborate with cross-functional teams to identify opportunities for process improvements and implement solutions to optimize customer experience. Specifically, collaborate with the shipping and warehouse personnel to minimize freight costs while balancing on time delivery.

Key Tasks and Responsibilities

Plans, directs, supervises, trains, and motivates Customer Service Teams.
Identifies and resolves customer concerns to drive customer-centric culture throughout the organization, emphasizing the importance of customer satisfaction in every decision and interaction.
Lead customer service group to ensure the execution of sales order entry and order management to meet all business requirements including headcount, budget, accuracy, cost, responsiveness, and timely resolution.
Fosters continuous Improvement culture to allow the organization to streamline activities and optimize the experience with the customer. Transaction efficiencies with automation, common practices, and eliminating waste as means to drive performance.
Consistently operate in a manner that aligns to the Company Core Values. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Specialized Skills, Knowledge, and Abilities

The individual must have a high sense of best-in-class customer service and the personality to help others.
Must be flexible and willing to adjust solutions and working hours to customer expectations with a strong sense of urgency.
Excellent organizational and interpersonal skills with ability to connect and communicate with different audiences.
Strong knowledge of the Cleveland products, Logistics processes, and QADEE/ERP system knowledge preferred.
Proficient in the use of Microsoft Office software including Outlook, Excel, Word, PowerPoint, and Teams.

The salary range for the role is $80,000 - $100,000 per year. The Customer Service Manager is a salaried exempt role.

OUR BENEFITS:
We believe that our people are one of our most valuable assets. That’s why we provide our employees with a competitive benefits package that helps protect their health, income and lifestyle. Some offerings are dependent upon the role, work schedule, or location, and can include the following:

Competitive wage
Healthcare (medical, dental, vision)
401(k) savings plan
Wellness Program
Supplemental Health Plans
Employee Assistance Program
Training and Development
Tuition Assistance
Holiday Pay opportunities
Employee discounts
Paid Time Off (PTO)
On-the-job training and skills development
Basic Life Insurance
Leave Program

For more company information, visit www.ClevelandRange.com
*

Cleveland Range, LLC. in Mayfield Heights, OH manufactures and markets a complete line of foodservice cooking equipment for restaurants, hotels, and institutions. The facilities in Mayfield Heights, OH are a division of Welbilt, Inc.

#INDCLEVEUS

#LI-Onsite

#Cleveland

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Parental leave
Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person

Quick Apply

Refine Your Search

operational manager jobs in cleveland oh

Customer Service Manager

Service Manager

Full-Time Store Manager Trainee

Operational Excellence Manager

Full-Time Store Manager Trainee

General Manager, Airport Customer Experience

Senior Station Manager

Operations Division Manager - Fraud Solutions-- Head of Fraud Products, Segments and Channels

Area Director

Procurement Manager - Plant Operational Excellence (National/Relo)

Assistant Front Office Manager ** Extra Wellness Day Off Each Month!

Area Manager

Manager, Workplace Experience & Facilities

Senior Manager, Vendor Fulfillment

Quality Expert (Remote)

Account Manager (Facilities Management) - Cleveland, OH

Customer Account Manager - Foodservice at Retail (West Coast) - REMOTE

Vice President of Operations

Select Customer Success Account Manager- Cleveland, OH

Manager of Operations (Cleveland, Ohio / Hybrid)

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