Top 7 Patient access representative ii Jobs in Cleveland Oh

Patient Access Representative II Cleveland/Beachwood, Mohs Scheduling
University Hospitals —Cleveland, OH
- $16.40 - $25.66 an hour
- Surgery
- Mid-level
- High school diploma or GED
13d
Patient Access Representative II OB/GYN, Garfield/Broadview Heights/Twinsburg
University Hospitals —Garfield Heights, OH
- $16.40 - $25.66 an hour
- Surgery
- Mid-level
- High school diploma or GED
Patient Admissions Specialist II-Admissions; 80 HRS Biweekly Eve/Nights
METROHEALTH MEDICAL CENTER —Cleveland, OH
- Full-time
- Hospital
- Customer service
- Medical office experience
13d
Patient Service Representative II
University Hospitals —Mentor, OH
- $16.40 - $25.66 an hour
- Customer service
- Computer literacy
- Mid-level
ACCESS REP II - EMERGENCY DEPARTMENT
Southwest General —Middleburg Heights, OH
- Full-time
- High school diploma or GED
- ER
- Entry level
- Free parking
19h
Clinical Administrative Assistant II
Cleveland Clinic —Cleveland, OH
- $16.47 - $23.61 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Hospital
- Travel reimbursement
- Health insurance
1d

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Patient Access Representative II Cleveland/Beachwood, Mohs Scheduling

University Hospitals -
Cleveland, OH

Apply Now

Job Details

$16.40 - $25.66 an hour
13 days ago

Qualifications

Electronic health records (EHR) management
High school diploma or GED
Medical records
Computer skills
Clinical confidentiality policies
Managing patient records
Medical terminology

Full Job Description

A Brief Overview

The Patient Access Representative serves as the first point of contact for all patients and their families. This highly visible role supports and interacts with patients, families, and health care providers. They work directly with patients to ensure accuracy of demographic, insurance, payment and other vital patient information. They help manage questions, problem solve patient and scheduling concerns, while maintaining exceptional patient service. They support the rest of the medical care team, helping to streamline patient processing to improve patient satisfaction and help keep appointments on schedule. The Patient Access Representative has an direct effect on both the revenue cycle and the patient experience.

What You Will Do

Checking patients in and/or out for medical visits
Answering the phone to address patient inquiries and scheduling appointments.
Assists patients with enrolling and utilizing MyChart.
Entering, updating and validating patient demographic, insurance & financial information to ensure accurate registration
Communicating information and important details to other medical care team
May contact insurance companies regarding coverage, preapprovals, billing and other issues
Collects and processes patient payments for visit copays, coinsurance, deductibles and prior balances.
Assist with completion of various types of paperwork and forms.
Effectively work EPIC workques, worklists and inbasket messages.
Schedules referrals and follow-up visits.
Accurate and timely scanning of documents into EPIC.
Resource for new hire orientation and training.
Identifies and recommends process improvements, projects and workflows.
Exceeds team productivity and quality standards.
In certain work environments, may be cross-trained to function as a Provider Administrative Assistant.
May schedule surgical procedures.

Additional Responsibilities

Functions as an integrated team member and works collaboratively with other staff and providers across the system to improve patient experience and department efficiency.
Maintains a clean and organized work area.
May be cross-trained to perform other duties as assigned.
Actively participates in UH emergency preparedness.
May be scheduled to work at off-sites
Performs other duties as assigned.
Complies with all policies and standards.
For specific duties and responsibilities, refer to documentation provided by the department during orientation.
Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Education

High School Equivalent / GED (Required)
Associate's Degree (Preferred)

Work Experience

2+ years Healthcare or customer service (Required)

Knowledge, Skills, & Abilities

Exceptional communication skills with both patients and medical care providers to relay necessary information (Required proficiency)
Ability to juggle and prioritize multiple responsibilities and handle interruptions (Required proficiency)
Strong organizational skills (Required proficiency)
Problem-solving skills for scheduling conflicts, missing documentation and other issues (Required proficiency)
Attention to detail to ensure all patient information is accurate and available (Required proficiency)
Compassion to help patients and caregivers in difficult situations (Required proficiency)
Understanding of the importance of confidentiality (Required proficiency)
Basic knowledge of electronic health records and basic medical terminology (Required proficiency)

Physical Demands

Standing Occasionally
Walking Occasionally
Sitting Constantly
Lifting Rarely up to 20 lbs
Carrying Rarely up to 20 lbs
Pushing Rarely up to 20 lbs
Pulling Rarely up to 20 lbs
Climbing Rarely up to 20 lbs
Balancing Rarely
Stooping Rarely
Kneeling Rarely
Crouching Rarely
Crawling Rarely
Reaching Rarely
Handling Occasionally
Grasping Occasionally
Feeling Rarely
Talking Constantly
Hearing Constantly
Repetitive Motions Frequently
Eye/Hand/Foot Coordination Frequently

Travel Requirements

Apply Now

Refine Your Search

patient access representative ii jobs in cleveland oh

Patient Access Representative II Cleveland/Beachwood, Mohs Scheduling

Patient Access Representative II OB/GYN, Garfield/Broadview Heights/Twinsburg

Patient Admissions Specialist II-Admissions; 80 HRS Biweekly Eve/Nights

Patient Service Representative II

ACCESS REP II - EMERGENCY DEPARTMENT

Clinical Administrative Assistant II

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