Agency Closer
KeyBank National Association —Cleveland, OH
- $61,000 - $94,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Mid-level
- Office
6d

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Agency Closer

KeyBank National Association -
Cleveland, OH

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Job Details

Full-time
$61,000 - $94,000 a year
6 days ago

Qualifications

Optimizing workflow processes
Microsoft Outlook
Spreadsheets
Mortgage closing and funding
Schedule management
Documentation tools
Managing real estate transactions

Full Job Description

Location:

11501 Outlook Street, Overland Park Kansas

ABOUT KEYBANK REAL ESTATE CAPITAL
KeyBank Real Estate Capital is one of the nation’s leading commercial real estate finance platforms, offering a full range of debt and equity solutions for multifamily and commercial properties. Our Commercial Mortgage Group (CMG) is a top-tier lender with a proven track record of originating and servicing multifamily and commercial loans across the country. We are committed to delivering exceptional client service while maintaining a disciplined, risk-conscious approach to every transaction.
Please note: This is an on-site position and not eligible for remote or virtual work. The candidate will be required to work from a KeyBank office, with preferred locations including Washington, DC, Dallas, TX, Overland Park, KS or Cleveland, OH.

WHY JOIN US

Career Growth: This role offers a clear path for advancement within the Commercial Mortgage Group and across KeyBank Real Estate Capital. As our platform continues to grow, high performers have the opportunity to take on expanded responsibilities, move into senior closing roles, or transition into other areas of the business including underwriting, production support, or leadership.
Be Part of a Team: You will join a close-knit, supportive team that values collaboration, accountability, and shared success. We believe the best results come from people who genuinely want to contribute to the team’s goals—not just their own. If you thrive in an environment where colleagues have each other’s backs and celebrate wins together, you’ll feel right at home here.
A Leading Platform: KeyBank Real Estate Capital is consistently ranked among the top commercial real estate lenders in the country. You’ll work on meaningful transactions with a team that has deep expertise and a strong reputation in the market.

JOB BRIEF (PURPOSE)
As a Closer within the Commercial Mortgage Group, you will manage the end-to-end closing process for Agency transactions, including loans delivered through Fannie Mae and Freddie Mac, and where applicable private placement executions. This role ensures every transaction progresses efficiently from assignment through funding and delivery by coordinating with internal business partners, legal counsel, borrowers, Agency counsel, and other external stakeholders. You will serve as the primary closing contact for assigned loans, applying strong judgment, attention to detail, and knowledge of Agency guide requirements to resolve issues, meet deadlines, and deliver a seamless closing experience in a fast-paced, high-volume environment.

ESSENTIAL JOB FUNCTIONS

Review each application, underwriting package, and credit approval to confirm transaction structure, identify issues requiring clarification, and align closing requirements with the applicable Agency execution.
Manage the closing process for Agency loans from assignment through funding, including coordination of due diligence, legal documentation, internal approvals, borrower deliverables, and post-closing items.
Coordinate with mortgage bankers, underwriters, legal counsel, servicers, borrowers, and third-party vendors to ensure all closing conditions are satisfied accurately and on time.
Monitor and apply current Agency guidance, program requirements, forms, and updates published through applicable Agency resources, including the Fannie Mae Multifamily Selling and Servicing Guide and Freddie Mac Multifamily Seller/Servicer Guide, as relevant to the assigned transaction.
Use Agency websites, lender portals, and published job aids to validate requirements, obtain current forms, confirm document standards, and support compliance with closing and delivery expectations.
Ensure all assigned loans close in accordance with credit approval, internal policy, Agency requirements, and established deadlines.
Complete all required pre-closing and funding activities, including review of entity documentation, insurance, escrows, reserve requirements, regulatory items, and delivery prerequisites.
Identify legal, documentation, and closing concerns early; develop practical solutions; and escalate matters appropriately to management, underwriting, or production partners when needed.
Maintain accurate and current loan information in applicable systems, including counsel assignments, milestone tracking, and transaction status updates.
Prepare, update, and distribute closing checklists and related status materials; deliver complete and accurate documentation to servicing or delivery partners following funding and satisfy all post-closing responsibilities.

ADDITIONAL RESPONSIBILITIES

Provide excellent service to external clients and collaborate effectively with internal partners across the platform.
Serve as a dependable backup for fellow team members, maintaining full ownership and the same standard of quality applied to your own transactions.
Identify risks relevant to the role, follow established procedures to mitigate those risks, and escalate issues promptly.
Complete all corrective action plans on time and adhere to internal policies, laws, and regulations.
Travel as required, including overnight stays, to fulfill job-related duties.

REQUIRED QUALIFICATIONS

Bachelor’s degree or equivalent commercial real estate experience.
Demonstrated ability to manage complex transactions in a high-volume, deadline-driven environment.
Strong understanding of commercial real estate closing fundamentals, documentation flow, and transaction management.
Solution-oriented mindset with strong analytical, problem-solving, and critical thinking skills.
Exceptional attention to detail across all closing documentation and processes.
Excellent written and verbal communication skills.
Strong planning and organizational skills with the ability to manage multiple priorities simultaneously.
Proficiency in Microsoft Excel, Word, and Outlook, with strong aptitude for systems, process management, and data accuracy.

PREFERRED QUALIFICATIONS

Prior experience closing Agency loans, including Fannie Mae, Freddie Mac, and/or commercial multifamily transactions.
Working knowledge of Agency loan documentation, delivery standards, and multifamily closing processes.
Familiarity with Agency websites, guides, forms, checklists, and lender resources, including the Fannie Mae Multifamily Guide and Freddie Mac Guide and Forms resources.
Experience interpreting and applying published Agency guidance to transaction structuring, closing conditions, and post-closing delivery requirements.
Experience working with loan origination systems, document repositories, and transaction tracking tools.
Genuine curiosity about emerging technology and a comfort level with leveraging AI tools to enhance personal and team productivity.

COMPETENCIES / SKILLS

Demonstrate strong organizational and time management skills, ensuring tasks are completed efficiently under tight deadlines.
Exhibit initiative, sound judgment, and the ability to work independently with minimal supervision.
Manage multiple complex transactions simultaneously while maintaining high standards of quality and accuracy.
Thrive in collaborative, team-oriented environments, fostering cooperation and shared success.
Resolve conflicts constructively and professionally, maintaining a calm and solution-focused approach.
Demonstrate strong attention to detail and commitment to accuracy in all closing work product.
Demonstrate a genuine desire to be part of a team—contributing to a positive, collaborative culture where trust, communication, and mutual respect drive results.

EQUIPMENT USED / PHYSICAL REQUIREMENTS

Proficient in PC-based productivity tools including Microsoft Word, Excel, Outlook, and Adobe Acrobat, with the ability to leverage these platforms for efficient documentation, analysis, and communication.
Skilled in utilizing loan origination systems, document repositories, and closing-related tools to support transaction management and data-driven decision-making.
Experience with or willingness to learn AI-powered productivity tools such as Microsoft Copilot, using them as part of your daily workflow to streamline processes, improve accuracy, and work more efficiently.

TRAINING REQUIRED

Complete all required KeyBank compliance, operational, and risk training within designated timelines to ensure adherence to regulatory and organizational standards.
Develop and maintain a working knowledge of applicable Agency guides, forms, websites, and internal closing procedures to support accurate execution of Agency transactions.

#LI-Onsite

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $61,000.00 - $94,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 08/31/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].

#LI-Hybrid

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