Top 15 Technical support analyst Jobs in Cleveland Oh

Service Desk Analyst
Flexjet —Cleveland, OH
- Full-time
- Computer science
- Mid-level
- 3 years
Quick Apply
4d
Entry Level Support or Quality Assurance Analyst
Acumen Solutions, Inc —Cleveland, OH
- Office
- Bachelor's degree
- US work authorization
Quick Apply
Service Desk Analyst I
Fortress SRM LLC —Independence, OH
- $21 - $24 an hour
- Full-time
- Remote
- Google Workspace
- Computer Science
- Mid-level
Quick Apply
Help Desk Analyst
Pursuit Aerospace —Cleveland, OH
- Full-time
- Computer Science
- Ability to walk for extended periods
- English
- Paid holidays
- Disability insurance
Quick Apply
Network Oper Center Analyst I-Info Serv Data Center
METROHEALTH SOUTH CAMPUS —Cleveland, OH
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer Science
Help Desk Analyst
TTx Inc —Strongsville, OH
- On call
- Windows
- Bachelor's degree
- Experience equivalent to degree accepted
Data Center Analyst - Mayfield OH
Info-Ways —Mayfield, OH
- Contract
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Quick Apply
NOC Analyst Tier II
Acuative Corporation —Strongsville, OH
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
GxP Lab Computing Analyst
Zifo —Beachwood, OH
- $75,000 - $80,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Bachelor of Science
- Health insurance
- Dental insurance
Quick Apply
11d
Technical Operations Analyst
LeafHome —Hudson, OH
- $65,000 - $75,000 a year
- Full-time
- OSHA
- Mid-level
- 3 years
Quick Apply

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IT Support Analyst
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technical support analyst jobs near cleveland oh

Service Desk Analyst

Flexjet -
Cleveland, OH

Quick Apply

Job Details

Full-time
4 days ago

Qualifications

Computer science
Mid-level
3 years
Organizational skills
Communication skills
Time management

Full Job Description

Overview

Flexjet is currently seeking a dedicated and committed Service Desk Analyst who will be responsible for providing first level support of service requests. The ideal candidate is customer motivated and will work to understand the needs of our users. Our staff works in a team environment and is supported by a full-service network infrastructure group as well as a team of in-house developers.

Please note, the shift requirement of this position may include weekend days.

Responsibilities

Handle service requests that come in via our help desk system (Zendesk), phone or email
Monitor end-user reported problems to identify potential areas requiring further intervention and communicate to appropriate personnel using Flexjet's incident management and request fulfillment processes.
Document issues found and troubleshooting practices.
Setup, maintenance and repair of PC-based computer hardware, printers, network wiring and basic process troubleshooting relating to operating systems, in-house and third-party applications, networks, and telecommunications.
Participate in weekly on-call support rotation currently every 10-12 weeks.
Candidates must be able to perform *break*fix* and MUST be able to define the term.
Review and update technical support documentation to ensure information is complete and accurate.
Collaborate with third-party vendors to resolve software/hardware problems and disputes.

Education & Experience:

Bachelor’s degree in business or computer Science preferred.
3-5yrs of experience with hardware support
Strong knowledge of Microsoft Client operating systems up to Windows 10 is required.
Has or can achieve Microsoft Certification within 1 year of hire

Required Skills & Qualifications:

Exceptional attention to detail
Strong time management and prioritization skills
Ability to work autonomously.
Working knowledge of network wiring standards and protocols
Critical thinking and problem-solving skills
Can troubleshoot, diagnose, and repair computer hardware, telecommunications, and peripheral equipment: for example, PCs/laptops, printers, desk and mobile devices with minimal direction.
Ability to work under pressure and prioritize to complete tasks in a timely manner.
Exhibits well-developed interpersonal skills that promote and foster a team culture.
Possesses excellent organizational skills and communication skills, both written and verbal to establish and maintain effective working relationships.
Proficient interpersonal skills
Training skills necessary to educate employees on the use of hardware, software and processes.
Routine system administration activities, for example, resetting passwords, printer set-ups, user accounts and accessibility.

Desired Skills:

SCCM knowledge is a plus.
ITIL knowledge is a plus
Office 365 Administration
Microsoft Azure knowledge is a plus.
Microsoft Intune knowledge is a plus.

Quick Apply

Refine Your Search

technical support analyst jobs in cleveland oh

Service Desk Analyst

Entry Level Support or Quality Assurance Analyst

Service Desk Analyst I

Help Desk Analyst

Network Oper Center Analyst I-Info Serv Data Center

Help Desk Analyst

Data Center Analyst - Mayfield OH

NOC Analyst Tier II

GxP Lab Computing Analyst

Technical Operations Analyst

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