The Public Safety Telecommunicator performs communication and dispatch functions, 2-way radio, phone, clerical, and desk duties in support of Campus Police Department line functions; receives requests for assistance from citizens and department members, prioritizes and determines needed responses, handles as required, or refers to the appropriate person.
RESPONSIBILITIES
- Receive incoming 911 emergency and non-emergency telephone, electronic, two-way radio communication and in-person visitors; determine need and either handle independently or forward to radio, car or other appropriate department or staff member.
- Monitor and transmit radio traffic from/between college police department personnel, other college departments and external public safety officers/departments.
- Monitor, dispatch, or call for service a variety of alarms, including fire, intrusion, panic, CO2, etc.
- Monitor, review, and download video from a 300-camera video surveillance system.
- Issue parking permits, keys, and related items, and maintain records of distribution activities.
- Utilize multiple emergency mass messaging systems.
- Document, maintain records, and dispatch using Computer Aided Dispatch (CAD), Records Management (RMS,) and Mobile Data Terminals (MDT).
- Receive and document lost property, bond, etc. and issue receipts or notify owners.
- Operate, monitor, and assign electronic access control, utilize voice recorder software, and access Law Enforcement Automated Data System (LEADS)
- Perform related duties as assigned.
QUALIFICATIONS
Education/Training and Experience Required/Preferred
- High school diploma
- Experience as a dispatcher or clerk in a law enforcement department is preferred.
- LEADS certification is preferred. Must be able to obtain certification within 30 days.
- Association of Public-Safety Communications Officials (APCO) Public Safety Telecommunicator (PST) Certification preferred.
- An equivalent combination of education and experience that provides knowledge, skills, and abilities is acceptable.
Knowledge, Skills, and Abilities
- Knowledge of computers, the internet, and modern systems such as Microsoft Office, Adobe, Outlook, TEAMS, etc.
- Skills in following oral and written instructions; compiling a variety of documents; performing arithmetical calculations; keyboarding at 30 WPM.
- Ability to learn and apply College policies and departmental procedures; operate standard office and police communication equipment; perform routine and detailed tasks in an accurate and efficient manner; work under pressure; maintain effective interpersonal working relationships.
- Ability to multitask and perform under pressure with speed and accuracy.
- Ability to handle sensitive data and maintain a high level of confidentiality.
Physical Activity Level
- Sedentary - Sit most of the time. Walk and stand occasionally.
CONDITIONS OF EMPLOYMENT
- This is a part-time non-continuing staff position, pay grade 6A on the staff salary schedule.
- Applicants must authorize a detailed background investigation and prove to be suitable for a law enforcement position.
- Association of Public-Safety Communicator Officials (APCO) Public Safety Telecommunicator (PST) Certification must be obtained within one year of onboarding.
- This position will be primarily 2nd shift (3 pm-11 pm) and occasional dayshift hours between 7 am and 3 pm. There will not be any requirements to work weekends, holidays, or third shift hours unless an emergency or special circumstance arises.
- Combination of scheduled and call-in hours, up to 300-400 hours per year.
- This position has variable working hours during the week, primarily 4 to 8-hour shifts.
- Please note: The final offer for the successful candidate is targeted to fall within the minimum to the mid-point of the salary range but will be based upon an assessment of internal equity, the unit's available budget, and the candidate's qualifications in relation to the minimum and/or preferred job requirement(s).
APPLICATION PROCESS: Apply for this position through the college’s Human Resources website. Please be prepared to do the following:
- Answer all questions in the college’s employment application (*please read the note below)
- Attach a current resume and a cover letter summarizing your interest and qualifications for this position.
- Applications will be accepted until the position is filled; however, application review will begin immediately.
- To avoid difficulties when submitting your application, be sure your web browser (e.g., Google Chrome, Firefox, Internet Explorer) is updated to the latest version and allow yourself sufficient time to complete the application since you WILL NOT be able to save a partially completed application and work on it later.
Lakeland Community College is an equal access and equal opportunity employer and is strongly committed to a policy of equal opportunity in its employment practices. The College does not discriminate against applicants on the basis of race, ethnicity, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, military status, disability, age, ancestry, pregnancy, childbirth, or related medical conditions, genetic information, or any other characteristic protected by law. If you have a disability that requires special accommodation to participate in the application/interview process, contact the Human Resources Office at 440-525-7575.
Please review Lakeland’s Mission, Vision, Purpose and Statement of Commitment.
