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IT Support Technician (Chattanooga, TN)

Diversified Supply Inc
Chattanooga, TN

Quick Apply

Job Details

Full-time
$65,000 - $70,000 a year

Benefits

AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k) matching
Employee discount

Qualifications

Desktop computer repair
Network troubleshooting
Technical documentation
Laptop (troubleshooting support)
Hardware maintenance
Equipment troubleshooting
Windows
User training (technical support)
Desktop (troubleshooting support)
Remote access management
Remote access software
MFA
VPN management
Desktop administration
Peripheral hardware support
IT department experience
Ticketing system technical support

Full Job Description

Description:

Join Our Team at Diversified Supply!

At Diversified Supply, we’re more than just a distributor—we’re a fast-paced, growing organization that relies on technology to power our operations across the Southeast. Our IT team plays a critical role in keeping everything running smoothly, and we’re looking for a driven, customer-focused IT Support Technician to join us.

If you enjoy solving problems, helping people, and working hands-on with technology in a collaborative environment—this is the role for you.

Essential Functions

End-User & Helpdesk Support

Respond to and resolve helpdesk requests via ticketing system, phone, email, and walk-up support
Provide Tier 1 and Tier 2 technical support for desktops, laptops, printers, phones, and peripheral devices
Troubleshoot Windows operating systems, software applications, and connectivity issues
Support VPN access and remote connectivity troubleshooting
Escalate complex or infrastructure-related issues following established protocols
Maintain clear and accurate documentation of issues, resolutions, and troubleshooting steps
Analyze and resolve moderately complex technical issues using independent judgment and decision-making

Hardware & Software Support

Set up, configure, deploy, replace, and support workstations, laptops, mobile devices, and peripherals
Assist with onboarding and offboarding activities, including equipment provisioning and access changes
Maintain hardware inventory and asset tracking records
Perform basic physical IT tasks, including cabling, workstation setup, and equipment relocation

Systems & Account Administration

Assist with Active Directory user account management, password resets, and group assignments
Support Microsoft 365 and standard business applications
Assist with email access, MFA, and secure authentication processes under direction of IT leadership
Follow cybersecurity best practices and report potential security incidents promptly
Participate in cybersecurity incident response activities as directed

Documentation & Process Support

Maintain accurate system documentation, FAQs, and standard operating procedures
Assist with IT projects, system upgrades, and rollouts
Coordinate with third-party vendors for issue resolution and support escalation
Assist with data validation and reporting accuracy
Support process improvement initiatives and documentation updates

Growth & Development Opportunities

Exposure to reporting tools and data analysis
Opportunities to support process improvement initiatives
Exposure to automation or scripting tools based on interest and aptitude

Performance Expectations / Key Measures

Timely response and resolution of helpdesk tickets
Accuracy and completeness of documentation
Adherence to cybersecurity and access control procedures
End-user satisfaction and professionalist
Ability to prioritize tasks in a fast-paced environment

Compensation & Benefits

Salary: $65,000 – $70,000, depending on experience
Bonus: Eligible for year-end bonus
Growth potential as responsibilities expand

Comprehensive Benefits Package

75% employer-paid medical, and dental (employee-only coverage)
Vision
Voluntary Benefits - AD&D, Cancer, Critical Illness, STD, LTD, Hospital, Life Insurances
401(k) with 15% employer match
9 paid holidays
80 hours of vacation + 8 hours of birthday vacation

Perks & Recognition

Monthly and yearly employee recognition incentives
Employee discount program (sporting events, movie tickets, and more)
A culture that values flexibility and work-life balance

Requirements:

Qualifications

Education & Experience

Associate degree in Information Technology, Computer Science, or related field preferred (or equivalent experience)
1–5 years of hands-on IT support or helpdesk experience

Technical Skills

Windows desktop and laptop support
Basic networking and connectivity troubleshooting
VPN and remote access support
Hardware installation, maintenance, and replacement
Experience with ticketing systems and documentation practices

Preferred Skills

Experience with SQL queries or reporting tools
Strong Excel skills
Interest in automation, scripting, or data analysis
Experience with ERP systems (e.g., Prophet 21) or distribution environments

Knowledge, Skills, and Abilities

Strong customer service and communication skills
Ability to explain technical issues to non-technical users
Strong interpersonal skills with a positive, service-oriented attitude
Ability to train and support end users on technical applications and systems
Strong problem-solving and troubleshooting abilities
Ability to manage multiple priorities and deadlines
Dependable, organized, and detail-oriented

Physical Requirements and Environmental Conditions

Ability to sit for prolonged periods while working at a computer for 8 hours or more
Ability to perform repetitive hand, wrist, and finger movements required for computer and office work
Ability to occasionally stand, walk, bend, and lift up to 30 pounds (computers, monitors, printers, boxes, etc.)
Ability to use standard office equipment, including computers, phones, printers, scanners, and tools
Ability to view computer screens and read printed materials for extended periods
Primarily office-based work environment
Occasional exposure to typical office noise levels
Position requires reaching, bending, stooping, handling objects with hands and/or fingers, speaking and hearing, and visual acuity sufficient to perform job duties

Work Schedule

Monday – Friday, 8:00 am – 5:00 pm as the Company’s standard business hours.
This position is on-site and requires regular in-office presence
Employees are expected to take meal breaks as appropriate during the workday
Occasional travel to branch locations may be required
This position may require work outside of normal business hours, including evenings or weekends on an as-needed basis to support system outages, deployments, upgrades, or other critical business needs

Why Join Diversified Supply?

You’ll be part of a team where your work directly impacts the business, your ideas are valued, and your growth is supported. We invest in our employees and recognize the contributions that drive our success.

Ready to take the next step in your IT career? Apply today!

Quick Apply

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