IMPORTANT – READ BEFORE APPLYING
This is a highly specialized field service role.
Applicants must have a minimum of 6 years of hands-on experience servicing commercial or industrial laundry equipment. Experience must include installation, troubleshooting, repair, and maintenance of laundry systems (not general manufacturing or HVAC equipment).
This is a 100% travel position requiring frequent overnight travel across the United States. Candidates must reside within 60 minutes of a major U.S. commercial airport.
Applicants who do not meet these requirements should not apply.
About JENSEN USA
JENSEN USA, part of the global JENSEN-GROUP, is a leader in automated commercial laundry solutions for healthcare, hospitality, and industrial markets worldwide. We design and support advanced, high-performance laundry systems used across North America and globally.
We are seeking an experienced Field Service Technician to support installation, service, and maintenance of our equipment nationwide.
Position Overview
The Commercial Laundry Equipment Field Service Technician is responsible for installing, commissioning, maintaining, and troubleshooting complex automated laundry systems at customer facilities across the United States.
This role requires deep technical expertise, strong independence in the field, and the ability to deliver professional, customer-focused service while working on highly automated industrial systems.
Key Responsibilities
- Install, commission, and optimize commercial laundry equipment at customer sites nationwide.
- Perform preventative maintenance, diagnostics, repairs, and emergency service calls.
- Troubleshoot mechanical, electrical, hydraulic, and pneumatic systems in automated equipment.
- Read and interpret electrical schematics, wiring diagrams, and hydraulic drawings.
- Support customers with technical training and operational guidance.
- Accurately document all service activity, repairs, and customer interactions.
- Identify potential service needs or equipment upgrades and communicate findings internally.
- Maintain a professional presence while working in customer facilities.
Required Qualifications
- Minimum 6 years of hands-on experience servicing commercial or industrial laundry equipment.
- Experience with systems such as tunnel washers, washer-extractors, dryers, ironers, conveyors, or material handling systems.
- Strong mechanical and electrical troubleshooting skills in industrial equipment.
- Experience diagnosing hydraulic, pneumatic, and electrical system faults.
- Ability to read and interpret electrical schematics and technical documentation.
- Proven ability to work independently in a field service environment.
- Strong communication and customer relationship skills.
- Proficiency with Windows and Microsoft Office applications.
- Willingness and ability to travel up to 100% nationwide with frequent overnight stays.
- Valid U.S. driver’s license and passport (or ability to obtain one).
- Must reside within 60 minutes of a major U.S. commercial airport.
Preferred Qualifications
- Experience servicing OEM equipment such as JENSEN, Milnor, Kannegiesser, Lavatec, Chicago Dryer, Ellis, or similar systems.
- PLC troubleshooting experience in industrial environments.
- Background in industrial automation or equipment commissioning.
Compensation & Benefits
- $28.00 – $38.00 per hour (based on experience)
- 401(k) with company match
- Medical, dental, and vision insurance
- HSA / FSA options
- Paid time off and 11 paid holidays
- Tuition reimbursement
- Employee assistance program
Additional Benefits
- Company service vehicle
- Laptop and smartphone
- Paid travel expenses and per diem
- Structured training on JENSEN equipment
- Career advancement opportunities within a global organization
Pay: $28.00 - $38.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- On-the-job training
- Paid time off
- Paid training
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Application Question(s):
- List the commercial laundry equipment manufacturers and systems you have personally serviced (include approximate years for each).
Experience:
- Commercial Laundry Equipment: 6 years (Required)
- PLC: 4 years (Preferred)
Willingness to travel:
Work Location: On the road
