Top 526 Customer service manager Jobs in Clifton, Nj

Director of Customer Experience
Confidential —Whippany, NJ
- From $100,000 a year
- Full-time
- Background check
- Google Workspace
- Marketing
- Health savings account
- Health insurance
Quick Apply
9d
Founding Customer Success Lead
Scout Edu —New York, NY
- $120,000 - $175,000 a year
- Full-time
- 3 years
- Organizational skills
- Senior level
Client Success Manager
Versatex —Parsippany-Troy Hills, NJ
- Full-time
- Hybrid work
- Analysis skills
- Construction experience
- Senior level
- Health insurance
- Dental insurance
Quick Apply
2d
Project Manager & Client Services - Large Format Printing
Confidential —Carlstadt, NJ
- $80,000 - $85,000 a year
- Full-time
- Merchandising
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Experience Center Supervisor
Lutron Electronics Co., Inc —New York, NY
- $85,000 - $120,000 a year
- Full-time
- Hospitality
- Mid-level
- Bachelor's degree
- Dental insurance
- Flexible spending account
Customer Service Manager, Airport Customer Experience
American Airlines —Newark, NJ
- $51,000 - $86,500 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
5d
Customer Care Supervisor (Remote)
JCPenney —Wayne, NJ
- $57,000 - $133,000 a year
- Full-time
- Management
- Mid-level
- High school diploma or GED
- Store discount
- Paid holidays
Manager, Airport Ramp Operations
American Airlines —New York, NY
- $98,000 - $134,000 a year
- Weekends as needed
- Mid-level
- 3 years
- High school diploma or GED
- Health insurance
- Dental insurance
1d
Customer Success Manager
GENLED Brands —East Rutherford, NJ
- $75,000 - $90,000 a year
- Full-time
- Sales
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
Manager, Customer Experience
PDI —Woodcliff Lake, NJ
- $105,000 - $120,000 a year
- Hybrid work
- Microsoft Excel
- Bachelor's degree
- Product management
- Paid parental leave
- Paid holidays
Quick Apply
Service Delivery Manager (SDM)
HCLTech —Passaic, NJ
- $143,000 a year
- Mentoring
- Senior level
- Leadership
2d
Customer Success Manager, U.S.
GENLED Brands —East Rutherford, NJ
- $75,000 - $90,000 a year
- Online Application
- Mid-level
- Office
- Business Administration
- Paid holidays
- Health insurance
Customer Service/Call Center Manager
NJ Institute For Pain Relief LLC —Cranford, NJ
- $55,000 - $62,000 a year
- Full-time
- Spanish
- English
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
3d
Manager – Customer Service
Hard Rock Digital —Jersey City, NJ
- Weekends as needed
- Hybrid work
- 5 years
- Mid-level
- Analysis skills
Quick Apply
Manager, Airport Customer Care
American Airlines —New York, NY
- $98,000 - $134,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
5d
Call Center Manager
TransCore, LP —Union, NJ
- $80,000 - $99,000 a year
- Full-time
- Mid-level
- 3 years
- Communication skills
Quick Apply
Communication Center Manager
Union County College —Cranford, NJ
- $68,000 - $72,000 a year
- Extended hours
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid holidays
- Health insurance
First Vice-President, Customer Experience & Assurance
Valley National Bank —Wayne, NJ
- $98,400 - $171,900 a year
- 5 years
- High school diploma or GED
- Senior level
Quick Apply
Manager II, Escalation Operations
Pinterest —New York, NY
- $120,321 - $247,718 a year
- Remote
- 3 years
- Master's degree
- Bachelor's degree
9d
Director, Client Retention
New York Jets —Madison, NJ
- $120,000 - $140,000 a year
- Weekends as needed
- Background check
- Business development
- Analysis skills
- Paid parental leave
- AD&D insurance

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customer service manager jobs near clifton, nj

Director of Customer Experience

Confidential
Whippany, NJ

Quick Apply

Job Details

Full-time
From $100,000 a year
9 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance
Referral program
Retirement plan

Qualifications

Managing customer accounts
Google Workspace
Customer relationship building
Managing teams in a customer support role
Resource planning methods
Managing clients in a customer support role
Key Performance Indicators
Bachelor's degree
Video conferencing software
Team management
CRM system proficiency
Productivity software
Capacity planning
Account management
Technical Proficiency
Senior leadership

Full Job Description

The Director of Client Experience leads the team accountable for building trusted, long-term client relationships. Our clients stay with us because someone knows their business, answers when it matters, and follows through. This role is what makes that true across every account we serve. You'll deliver it through your team: coaching CSMs into confident advisors for the clients they own, stepping in alongside them where it counts, and holding the standard for what a client relationship looks like.

Everything else supports that. You'll own how clients are covered across two motions: enterprise CSMs who own a named book of large, multi-site operator accounts and client success managers who work a shared pool covering our smaller accounts. You'll serve as the senior escalation point for the department and the connection between Client Experience and the rest of the company.

Responsibilities:

Lead client relationships at the senior level

Hold the standard for client relationships across the department, and serve as senior escalation point when an issue exceeds a CSM's scope
Join executive business reviews alongside the assigned CSM without displacing them as the day-to-day owner
Act on early indicators of account risk and drive escalations through to resolution

Own account coverage and capacity

Assign and reassign accounts across the team as clients grow, consolidate, or change in complexity, and make sure no account goes uncovered
Monitor CSM ratios, workload, and touch level across the book, and flag capacity constraints with supporting data before they reach clients
Set and enforce service standards within each segment, including meeting cadence, business reviews, response expectations, documentation, and refine segment definitions as the client base evolves

Connect Client Success to the business

Maintain a clean implementation-to-Client-Success handoff with Project Management
Keep a functioning escalation-to-resolution loop with Technical Support, including CSM visibility into open tickets
Support Sales on renewals and expansion with client context, and represent client requirements and requests to Product

Advocate and report

Surface recurring client themes internally rather than one-off requests
Ensure client activity and account history are documented accurately in the CRM
Report on retention, client health, escalation cycle time, business review completion, and platform adoption

Build the team

Recruit, train, and mentor team members at all levels
Define role expectations, performance standards, and a clear path between levels
Coach CSMs through difficult conversations and escalations

Qualifications:

Bachelor's degree in Business, Marketing, Communications, or a related field
Proven experience leading a client success or account management team, with direct people management responsibility
Experience with large, multi-site, or enterprise-level accounts, and with distinct client segments
Demonstrated ability to run a coverage model: account assignment, capacity planning, service standards, and health metrics
Excellent communication and relationship-building abilities, including credibility with client executives and owners
Ability to analyze performance metrics and translate them into departmental decisions
Strong proficiency with Microsoft Office, Google Workspace, CRM platforms, and virtual meeting software
Willingness to travel as needed for client meetings and business reviews

Preferred, but Not Required

Experience in the automotive, retail technology, or related industries
Familiarity with hardware and software technology solutions, including POS systems
Experience working with recurring revenue, subscription-based, or SaaS business models

Pay: From $100,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance

Application Question(s):

How many years experience do you have in client success?
What are your salary expectations?

Experience:

management: 5 years (Required)

Ability to Commute:

Whippany, NJ 07981 (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer service manager jobs in clifton, nj

Director of Customer Experience

Founding Customer Success Lead

Client Success Manager

Project Manager & Client Services - Large Format Printing

Experience Center Supervisor

Customer Service Manager, Airport Customer Experience

Customer Care Supervisor (Remote)

Manager, Airport Ramp Operations

Customer Success Manager

Manager, Customer Experience

Service Delivery Manager (SDM)

Customer Success Manager, U.S.

Customer Service/Call Center Manager

Manager – Customer Service

Manager, Airport Customer Care

Call Center Manager

Communication Center Manager

First Vice-President, Customer Experience & Assurance

Manager II, Escalation Operations

Director, Client Retention

I want to receive the latest job alert for customer service manager in clifton, nj

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