Top 14 Technical support analyst Jobs in Clifton Park, Ny

Technology Support Analyst II
John W Danforth Company —Clifton Park, NY
- $62,400 - $68,400 a year
- Full-time
- Computer literacy
- Mid-level
- Windows
- Disability insurance
- Health insurance
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Desktop Support Analyst
Alpha Net Consulting LLC —Niskayuna, NY
- $29 - $30 an hour
- English
- Mid-level
- Windows
Quick Apply
13d
Desktop Support Analyst
Sumeru INC —Albany, NY
- $30 an hour
- Contract
- English
- Mid-level
- Windows
Quick Apply
Desktop Support Analyst
Capgemini —Niskayuna, NY
- $19.42 - $30.34 an hour
- Contract
- English
- Mid-level
- Office
- Health insurance
- Dental insurance
11d
Technology Support Analyst II
John W. Danforth Company —Clifton Park, NY
- $55,000 - $65,000 a year
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Health insurance
- Dental insurance
Service Desk Analyst
Union College —Schenectady, NY
- $60,000 - $62,000 a year
- Full-time
- Background check
- Mid-level
- Office
- Paid holidays
- Disability insurance
Programmer Analyst - End Use Support
Albany Medical Center —Albany, NY
- $70,068 - $108,605 a year
- Weekends as needed
- Classroom
- Computer science
- Computer Science
5d
Lab Computing Analyst
VALIDATION ASSOCIATES LLC —Albany, NY
- $30 - $33 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Bachelor's degree
Quick Apply
6d
Help Desk Analyst- Top Secret Clearance Required
IMG Information Management Group, Inc. —Schenectady, NY
- $25 - $36 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Presentation skills
- Health savings account
- Paid holidays

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Desktop Support Analyst
Capgemini —Niskayuna, NY
Business & Common Application installation expertise (Like, Microsoft, Third party tools, enterprise applications)·. Niskayuna, NY, United States (On-site).
$19.42 - $30.34 an hour
11d
Desktop Support Analyst
Alpha Net Consulting LLC —Niskayuna, NY
Business & Common Application installation expertise (Like, Microsoft, Third party tools, enterprise applications)·. Pay: $29.00 - $30.00 per hour.
$29 - $30 an hour
Quick Apply
13d

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Associate degree in computer science or related field, required. Four-year degree in Computer Science or related field, preferred.
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Customer service state of mind, with the possibility of direct Partner interaction in person, through messaging platforms, or phone calls.
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Technology Support Analyst II

John W Danforth Company -
Clifton Park, NY

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Job Details

Full-time
$62,400 - $68,400 a year

Benefits

Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Computer operation
Customer communication
Windows
High school diploma or GED
Computer hardware
Desktop (troubleshooting support)
Desktop applications
macOS
Productivity software
Desktop administration

Full Job Description

Come join John W. Danforth Company, one of the largest mechanical contractors in the Northeast!

We believe our greatest asset is our people, and we are committed to hiring team members who are passionate about delivering industry-leading experiences to our customers across HVAC, refrigeration, critical environments, custom metal fabrication, energy performance, and specialty mechanical projects.

As a Technology Support Analyst II, you will assist with technical support activities, including troubleshooting IT issues, performing equipment installations and maintenance, and providing end-user assistance. You will play a hands-on role in supporting IT systems and ensuring the smooth operation of technology infrastructure.

Are you interested in working with innovative technology? Do you have a passion for customer service and a desire to improve technical support? If you want to have a significant impact on the company's technological advancements and overall success, this is the opportunity for you.

What We Offer:

Danforth invests in you and your future with employee engagement, team support, career development, and mentoring
We are a professional organization offering quality benefits, including:

Medical, dental, disability, and life insurance
401(k) with company match
Competitive PTO, holidays, and additional incentives

What We Ask of You:

Technical Support: Assist with diagnosing and resolving hardware, software, and network issues for end-users, ensuring efficient and timely resolutions.
Device Management: Support the setup, configuration, and ongoing maintenance of end-user devices, including desktops, laptops, mobile devices, and peripherals.
Ticket Management: Log, track, and resolve service requests and incidents using the organization's ticketing system, ensuring clear communication and timely updates.
Escalations: Collaborate with the first-line support team, escalating unresolved or complex issues to the Technology Support Lead or other specialized teams.
Proactive Problem Solving: Identify recurring technical issues, providing recommendations for long-term solutions and improvements.
End-User Education: Assist with training sessions to help users improve efficiency and reduce common technical problems.
Documentation: Maintain and update user-friendly documentation for common issues, solutions, and IT procedures.
Team Collaboration: Work closely with the Technology Support Lead and other IT staff to improve service delivery and enhance the overall support experience.

Experience & Competencies:

High school diploma or equivalent is required, and an associate's degree or technical certification is preferred
Minimum of 2 years of experience in technical support roles, with hands-on experience in hardware and software troubleshooting
Must be familiar with Windows and macOS operating systems, Microsoft Office Suite, and common productivity applications
Strong customer service skills, with the ability to communicate effectively with end-users of varying technical levels
Basic understanding of networking concepts and protocols
Willingness to learn and adapt to new technologies and procedures
Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent are desirable
Must have the integrity, enthusiasm, and willingness to represent company in the most professional, positive manner

Compensation & Benefits

Danforth offers a competitive compensation and benefits package, including medical, dental, vision, life, disability, paid time off, and a 401(k) with company match.
The estimated compensation range for this role is $62,400–$68,400, depending on education, qualifications, experience, and location.

John W. Danforth Company, an EMCOR Company, is an equal opportunity employer committed to a workplace free from discrimination. All qualified applicants will be considered without regard to race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other protected characteristic.

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technical support analyst jobs in clifton park, ny

Technology Support Analyst II

Desktop Support Analyst

Desktop Support Analyst

Desktop Support Analyst

Technology Support Analyst II

Service Desk Analyst

Programmer Analyst - End Use Support

Lab Computing Analyst

Help Desk Analyst- Top Secret Clearance Required

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