Carrier Sales & Operations Manager
The Carrier Sales & Operations Manager is responsible for leading the execution and performance of both customer account operations and carrier operations within the brokerage. This position drives profitable growth, operational efficiency, service excellence, and team development by overseeing customer account management, carrier procurement, operational execution, and continuous process improvement. Higher level management positions are responsible for developing and executing strategic initiatives to drive sales growth, optimize operational efficiency, and ensure exceptional customer service within the brokerage division.
Job responsibilities include but are not limited to:
Leadership & Team Development
- Lead, coach, and develop direct reports through regular one-on-one meetings, team meetings, and performance coaching.
- Conduct and organize departmental operations meetings.
- Establish, document, monitor, and evaluate monthly and quarterly performance goals for all direct reports.
- Manage staffing schedules, PTO requests, workload balancing, and departmental coverage.
- Foster employee engagement, accountability, and professional development.
· Assist in the creation and management of departmental budgets and financial forecasts
· Hiring, coaching, and evaluating team members
·
Customer Operations
- Drive revenue and gross profit growth across all managed customer accounts.
- Ensure adherence to customer Service Level Agreements (SLAs).
- Facilitate responses to customer communications and operational inquiries.
- Analyze customer account performance, including KPIs, revenue, profitability, and service metrics.
- Represent the organization during customer meetings and business reviews.
- Serve as the primary escalation point for customer service issues and recovery efforts.
- Create, implement, and continuously improve customer reporting and feedback processes.
· Assist in the preparation, review, and negotiation of RFIs, RFPs, RFQs, and contracts with customers and carriers
· Help to inform and create marketing content
·
Carrier Operations
- Develop, recruit, onboard, and maintain a strong carrier network across all transportation modes.
- Ensure sufficient carrier capacity to support customer demand.
- Negotiate contract and spot market pricing and service commitments with strategic carrier partners.
- Monitor carrier compliance, including insurance, safety ratings, operational KPIs, and regulatory requirements.
- Develop carrier relationships that create competitive advantages and improve operational performance.
Operational Excellence
- Collaborate with senior leadership to execute departmental strategy.
- Analyze operational data and KPIs to identify trends, opportunities, and performance gaps.
- Identify and implement continuous process improvement initiatives across Operations.
- Partner with other departments on strategic and cross-functional initiatives.
- Serve as the escalation point for operational service recovery involving both customers and carriers.
Core Competencies
- Advanced proficiency with Microsoft Office Suite
- Proficient with Microsoft Windows operating systems
- Excellent verbal, written, and presentation communication skills
- Strong organizational, planning, and time management skills
- Excellent leadership, coaching, and team development abilities
- Strong negotiation and relationship management skills
- Excellent conflict resolution and interpersonal skills
- Strong analytical and data-driven decision-making skills
- Advanced knowledge of Transportation Management Systems (TMS)
- Experience utilizing reporting and business analytics
- Experience with VoIP communication systems
Required Experience
- Minimum 2 years of logistics and transportation experience
- Minimum 2 years of account management and/or carrier operations experience
- Minimum 2 years of Transportation Management System (TMS) experience
- Minimum 2 years of leadership experience
- Minimum 1 year of experience utilizing reporting and data analytics
Preferred Competencies
- Budget development and financial management experience
- Process engineering and continuous improvement methodologies
- Customer account growth strategies
- Carrier procurement and strategic sourcing
- Direct sales or business development experience
- Knowledge of transportation regulations and carrier compliance
- Strong critical thinking and problem-solving abilities
- Exceptional attention to detail
- Persistent, results-oriented leadership style
- Experience leading organizational change and operational transformation
- Collaborative and influential Leadership
Benefits:
Full-time position with salary, Profit Sharing, and benefits.
Benefits include:
100% of HMO equivalent health insurance premiums covered for the employee (50% for dependents)
100% of vision, dental, and life premiums covered
Cell phone reimbursement plan
Retirement plan with matching
Adaptability. Communication. Integrity.
At ACI Transport, we are assembling a thoughtfully curated team of professionals who focus on hyper friendly and memorable service as well as transparency to build relationships, seize opportunities and secure top-tier accounts.
ACI Transport is a third-party logistics provider servicing a large variety of clientele across the United States and Canada. ACI Transport specializes in developing unique, efficiency driven solutions for both general freight and vehicles transportation decision makers in the industry. ACI Transport specializes in developing unique, efficiency driven solutions for both general freight and vehicles transportation decision makers in the industry. We are a young company looking to raise the standards for automotive transport through a culture of customer service and honesty. If you can see yourself successfully growing accounts with hard work while achieving personal and team goals then we want to speak with you, please apply today!
Do you have what it takes?
Adaptability- Do you have a desire to accept new challenges? Are you results-driven? Do you have a persevering, professional and positive attitude? Can you successfully manage your time, prioritize your workload and work as a team while staying motivated? Are you committed to constant improvement and learning?
Communication- Do you have excellent written and verbal communication skills? Can you maintain relationships with a variety of carriers across the country? Can you take on the challenge of negotiating carrier rates?
Integrity- Are you able to provide honest updates to customers and carrier alike, even if it is not always positive? Can you do so in a positive way? Are you willing to travel the harder path if it means maintaining good ethics?
Apply Today!
Pay: $70,000.00 - $140,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Gym membership
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
- Work from home
Work Location: Hybrid remote in Ferndale, MI 48220
