Top 36 Customer service coordinator Jobs in Clinton Township Mi

Customer Care Service Support Coord 3
Johnson Controls —Madison Heights, MI
- $21.63 - $37.00 an hour
- Full-time
- Mid-level
- Office
- Contracts
Customer Account Coordinator - Manufacturing
Medbio - Clinton Township —Clinton Township, MI
- $22 - $32 an hour
- Full-time
- Background check
- ERP systems
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
2d
IT Dispatcher/Service Coordinator
Proactive Technology Management —Ferndale, MI
- $45,000 - $55,000 a year
- Full-time
- Hybrid work
- Mid-level
- Bachelor's degree
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Front Desk Insurance Coordinator
Taylor Made Dental —Saint Clair Shores, MI
- $23 - $28 an hour
- Full-time
- Dental office
- Mid-level
- In-person
- Paid holidays
- Dental insurance
Quick Apply
On Call Coordinator
NeuLife —Clinton Township, MI
- On call
- Experience working with individuals with developmental disabilities
- Ability to walk for extended periods
- High school diploma or GED
Quick Apply
Front Desk Coordinator
Flourishing Lives —Saint Clair Shores, MI
- $17 - $20 an hour
- Part-time
- Background check
- Administrative experience
- Clinic
- Health insurance
- Dental insurance
Quick Apply
Front Desk Coordinator
Advanced Warren Dental —Warren, MI
- Full-time
- Dental office
- High school diploma or GED
- Associate's degree
- 401(k)
- Paid time off
1d
Clinic Classroom (Front Desk) Coordinator
Paul Mitchell Schools —Sterling Heights, MI
- $15 - $17 an hour
- Full-time
- Classroom
- Organizational skills
- Communication skills
Quick Apply
13h
Medical Front Office Coordinator-Remote Michigan
WSA Americas —Sterling Heights, MI
- $19 an hour
- Remote
- Administrative experience
- High school diploma or GED
- Organizational skills
- Paid holidays
- Tuition reimbursement
Quick Apply
11d
Customer Care Coordinator
InfuSystem Inc. —Rochester Hills, MI
- Hybrid work
- Writing skills
- Mid-level
- Office
- Paid parental leave
- Health savings account
Quick Apply
Front Desk Coordinator
Refresh Dental —Warren, MI
- Part-time
- Dental office
- High school diploma or GED
- Associate's degree
- 401(k)
- Paid time off
Customer Care Coordinator (C3)
Hagopian Cleaning Services —Oak Park, MI
- Call employer
- Communication skills
- Entry level
Account Support Coordinator
Whitlam Group —Roseville, MI
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Inventory management
- Paid holidays
- Disability insurance
Coordinator, Engagement
Detroit Regional Chamber —Detroit, MI
- From $50,000 a year
- Full-time
- Hybrid work
- Mid-level
- 1 year
- Communication skills
- Mileage reimbursement
- Paid holidays
Quick Apply
Service Coordinator
Mobile Communications America Inc —Troy, MI
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Ability to walk for extended periods
- Paid holidays
- Health insurance
Customer Service Coordinator
United Wholesale Mortgage —Pontiac, MI
- 8 hour shift
- Computer literacy
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
8d
Customer Service & Sales Scheduling Coordinator (Seasonal)
All Brick Design, Inc. —Clinton Township, MI
- $18 - $22 an hour
- Seasonal
- Office
- Administrative experience
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
12h
Front Office Coordinator
Athletico Physical Therapy —Sterling Heights, MI
- $15.00 - $23.50 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- HIPAA
- Paid parental leave
- Health savings account
Area Customer Service Coordinator
Ricoh —Southfield, MI
- Full-time
- Customer service
- Computer literacy
- High school diploma or GED
Front Desk Receptionist/Patient Coordinator
The Huntington Group PC —Huntington Woods, MI
- Full-time
- Dental office
- Customer service
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply

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Customer Care Service Support Coord 3

Johnson Controls -
Madison Heights, MI

Apply Now

Job Details

Full-time
$21.63 - $37.00 an hour

Qualifications

Customer records maintenance
Managing customer accounts
Sales revenue Forecasting
Purchase orders
Accounts receivable management
Account maintenance
Contract performance monitoring
Mid-level
Incident Escalation
Post-sales issue resolution
Financial issue resolution
Client invoicing
Schedule management
Customer payment reminders
Customer engagement
Invoice reconciliation
Contracts
Cost estimate preparation
Cost estimates
Billing issue inquiries
Project contract management
Equipment inventory management
Process management
Invoice dispute resolution
Customer data entry

Full Job Description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

How you will do it

This role is focused on Preventative Service Agreement (PSA) tracking, renewals, costing and contract management.

Main Responsibilities:

Responsible for the scheduling, tracking and monitoring of the touch point plans and the contract renewal life cycle process with the account owners.
Escalate issues to appropriate individuals for timely follow-up as required.
Reviews and drives monthly secured and executed revenue forecasts and monitors the booking process
Ensuring renewal standards are consistently applied and executed across all assigned branches
Addressing complex field questions and non-standard renewal scenarios
Maintaining daily engagement with CSR teams via chats and support channels
Developing accurate estimates that reflect business expectations
May require direct interaction with customers for follow-up to secure purchase orders or to meet special invoicing conditions.
Updates the Service delivery plans as required by team.
Runs query reports, researches and reconciles unaligned costs, such as labor hours, material purchases, expenses and other service-related transactions.
May prepare and submit service billings in a special invoice format as defined by individual customer account special handling requirements.
Reconciliation of accounts payable exceptions as necessary.
Researches, resolves or escalates accounts receivable disputes as outlined in the escalation process.
Works with Accounts Receivables contact to assist with resolution of truck-based team A/R issues.
Determines appropriate actions for timely resolution.
If needed, will interact with Customer to resolve receivable issues.
Processes invoice credits and re-bills, as necessary.
Proactively contacts customers ensure customer satisfaction and a commitment to pay.
Updates and retains customer account information related to special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates up to date.
Support inventory control process including updating equipment asset transactions.
Provide additional service administration support, as required.

Periodically performs duties of the Customer Resource Coordinator as overflow demands

Other duties and administrative activities as assigned
Ensuring renewal standards are consistently applied and executed across all assigned branches
Addressing complex field questions and non-standard renewal scenarios
Maintaining daily engagement with CSR teams via chats and support channels
Marking lost PSAs accordingly
Driving increased in month renewals

HIRING HOURLY RANGE: $21.63 -37 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Apply Now

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customer service coordinator jobs in clinton township mi

I want to receive the latest job alert for customer service coordinator in clinton township mi

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For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

How you will do it

This role is focused on Preventative Service Agreement (PSA) tracking, renewals, costing and contract management.

Main Responsibilities:

Responsible for the scheduling, tracking and monitoring of the touch point plans and the contract renewal life cycle process with the account owners.

Escalate issues to appropriate individuals for timely follow-up as required.

Reviews and drives monthly secured and executed revenue forecasts and monitors the booking process

Ensuring renewal standards are consistently applied and executed across all assigned branches

Addressing complex field questions and non-standard renewal scenarios

Maintaining daily engagement with CSR teams via chats and support channels

Developing accurate estimates that reflect business expectations

May require direct interaction with customers for follow-up to secure purchase orders or to meet special invoicing conditions.

Updates the Service delivery plans as required by team.

Runs query reports, researches and reconciles unaligned costs, such as labor hours, material purchases, expenses and other service-related transactions.

May prepare and submit service billings in a special invoice format as defined by individual customer account special handling requirements.

Reconciliation of accounts payable exceptions as necessary.

Researches, resolves or escalates accounts receivable disputes as outlined in the escalation process.

Works with Accounts Receivables contact to assist with resolution of truck-based team A/R issues.

Determines appropriate actions for timely resolution.

If needed, will interact with Customer to resolve receivable issues.

Processes invoice credits and re-bills, as necessary.

Proactively contacts customers ensure customer satisfaction and a commitment to pay.

Updates and retains customer account information related to special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates up to date.

Support inventory control process including updating equipment asset transactions.

Provide additional service administration support, as required.

Periodically performs duties of the Customer Resource Coordinator as overflow demands

Other duties and administrative activities as assigned

Ensuring renewal standards are consistently applied and executed across all assigned branches

Addressing complex field questions and non-standard renewal scenarios

Maintaining daily engagement with CSR teams via chats and support channels

Marking lost PSAs accordingly

Driving increased in month renewals