Top 949 Customer experience representative Jobs in Clive, Ia

Customer Retention Representative (Remote)
American Income Life Insurance Company —United States
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Sales
- Paid holidays
- Health insurance
Quick Apply
3d
Account Sales Representative
Colonial Life —Urbandale, IA
- $20 - $120,000 a year
- Contract
- Hybrid work
- Sales
- No background check
- Entry level
- Dental insurance
- Vision insurance
Quick Apply
Sales Representative – Financial B2B (No Experience Necessary)
Empire Financial Group —Des Moines, IA
- $80,000 - $200,000 a year
- Full-time
- Background check
- No experience needed
- High school diploma or GED
Quick Apply
6d
Entry Level Insurance Sales Agent
Performance Matters Associates —Des Moines, IA
- $60,000 - $80,000 a year
- Full-time
- No experience needed
- High school diploma or GED
- Driver's License
- Health insurance
- Opportunities for advancement
Quick Apply
Medicaid Eligibility Specialist
Creative Senior Planning —Des Moines, IA
- $30 an hour
- Full-time
- Google Workspace
- HIPAA
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
13d
Customer Support Representative / Contact Center Agent (REMOTE IOWA)
Aureon —West Des Moines, IA
- Remote
- Sales
- Computer literacy
- Basic math
- Health insurance
- 401(k)
Quick Apply
Customer Support Representative
John Deere —Johnston, IA
- $50,916 - $76,368 a year
- Monday to Friday
- 18 years or older
- Travel
- Conflict management
- Health savings account
- Paid holidays
14d
Customer Service Representative
Mercer —Urbandale, IA
- Full-time
- Hybrid work
- Writing skills
- Research
- High school diploma or GED
6d
Client Success Representative (Remote)
Demand.com —Des Moines, IA
- Remote
- Mid-level
- Communication skills
- Time management
Quick Apply
Business Services Customer Service Representative
R Rogers LLC —Des Moines, IA
- $24 - $30 an hour
- Full-time
- High school diploma or GED
- Computer skills
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Remote Customer Service Representative
Afni, Inc. —Des Moines, IA
- $14.50 - $15.00 an hour
- 8 hour shift
- Remote
- Background check
- 18 years or older
- Sales
- Paid training
- Health insurance
Quick Apply
Customer Service Representative
Allegra Marketing —Urbandale, IA
- $41,600 - $52,000 a year
- Full-time
- Customer service
- Office
- Math
- Health insurance
- Dental insurance
Quick Apply
Customer Relationship Liaison
Apria Healthcare LLC —Urbandale, IA
- $24 - $27 an hour
- Full-time
- Basic math
- English
- Mid-level
- Paid parental leave
- Disability insurance
Quick Apply
Customer Support Rep I
Shorr Packaging Corp. —Des Moines, IA
- $22 - $25 an hour
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- ERP systems
- Health insurance
- Dental insurance
6d
Customer Service Representative
Merit Management Group —Waukee, IA
- From $20 an hour
- Full-time
- Office
- Administrative experience
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Customer Service Remote Position
PMC Integrity —Des Moines, IA
- From $17 an hour
- Overtime
- Background check
- Computer literacy
- High school diploma or GED
- Paid training
- Paid holidays
Quick Apply
Customer Experience Representative- Des Moines Airport
Enterprise Mobility —Des Moines, IA
- From $17 an hour
- Urgently hiring
- 18 years or older
- High school diploma or GED
- Driver's License
- Profit sharing
- Health insurance
Customer Account Representative
Kingdom Management Group —Urbandale, IA
- $55,000.00 - $61,554.70 a year
- Full-time
- Office
- High school diploma or GED
- In-person
- 401(k)
- Employee discount
Quick Apply
5d
Patient Billing Representative
Five Star Call Centers —Des Moines, IA
- $14 an hour
- Full-time
- Remote
- Background check
- HIPAA
- English
- Paid training
12d
Customer Relations Representative - State Farm Agent Team Member
Corey Chancellor - State Farm Agent —Pleasant Hill, IA
- $45,000 - $60,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- 401(k)
Quick Apply

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Customer Retention Representative (Remote)

American Income Life Insurance Company -
United States

Quick Apply

Job Details

Full-time
3 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Pension plan
Work from home
Parental leave
Vision insurance
Life insurance
Referral program

Qualifications

Customer communication
Sales
Customer service
Customer support
Typing

Full Job Description

At American Income Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to Make Tomorrow Better.

Role Overview:

Could you be our next Customer Retention Representative? American Income Life is looking for a Customer Retention Representative to join the team!

As a Customer Retention Representative, you will play a critical role in maintaining American Income Life's customer base by engaging with policyholders who are considering cancellation or have policies in a lapsed status. This role focuses on building relationships, understanding customer needs, and providing solutions to retain valuable life insurance coverage.

This is a remote / work-from-home position.

What You Will Do:

Inbound Cancellation Support: Handle incoming calls from policyholders requesting policy cancellations, working to understand their concerns and explore retention options.
Outbound Lapse Recovery: Proactively contact customers with lapsed life insurance policies to discuss opportunities and payment solutions.
Customer Consultation: Assess individual policyholder situations and recommend appropriate coverage adjustments.
Relationship Building: Demonstrate clear, empathetic, and professional communication by actively listening to policy holder concerns, asking clarification questions to fully understand their situation, and explaining policy options and solutions in simple, easy-to-understand language.
Documentation: Maintain accurate records of all customer interactions, retention efforts, and outcomes in company systems.
Product Knowledge: Stay current on life insurance products, policy features, and company procedures to provide accurate information.
Communication: Adapt communication style to meet individual customer needs, maintain a calm and supportive tone during difficult conversations, and ensure all the information provided is accurate and complete. Follow up with customers as needed to confirm understanding and satisfaction with proposed solutions.
Performance Metrics and KPI Achievement: Meet or exceed established contact center key performance indicators (KPIs) including call volume targets, retention rate goals, first call resolution, adherence targets, call quality targets, and attendance expectations. Efficiently manage daily call quotas for both inbound cancellation calls and outbound lapse recovery contacts while maintaining quality standards.

What You Can Bring:

High school diploma or equivalent.
Basic Microsoft Office Skills, including Word, Excel, and Outlook.
Minimum Typing speed of 30 wpm.
Experience in a call center environment preferred.
Some experience in insurance and/or sales is preferred.
Excellent verbal and written communication skills.
Ability to solve complex policyholder issues with a positive attitude.
Ability to work in a fast-paced environment and work well under pressure.
Knowledge of life and/or health insurance terminology preferred.

How American Income Life Will Support You:

Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at American Income Life:

Competitive compensation designed to reflect your expertise and contribution.
Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
Robust life insurance benefits and retirement plans, including a pension plan.
Paid holidays and time off to support a healthy work-life balance.
Parental leave to help our employees welcome their new additions.
Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
Company-paid counseling for assistance with mental health, stress management, and work-life balance.

Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
Discounted Texas Rangers tickets for a proud visit to Globe Life Field.

Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At American Income Life, your voice matters.

Benefits:

Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance
Work from home

Work Location: Remote

Quick Apply

Refine Your Search

customer experience representative jobs in clive, ia

Customer Retention Representative (Remote)

Account Sales Representative

Sales Representative – Financial B2B (No Experience Necessary)

Entry Level Insurance Sales Agent

Medicaid Eligibility Specialist

Customer Support Representative / Contact Center Agent (REMOTE IOWA)

Customer Support Representative

Customer Service Representative

Client Success Representative (Remote)

Business Services Customer Service Representative

Remote Customer Service Representative

Customer Service Representative

Customer Relationship Liaison

Customer Support Rep I

Customer Service Representative

Customer Service Remote Position

Customer Experience Representative- Des Moines Airport

Customer Account Representative

Patient Billing Representative

Customer Relations Representative - State Farm Agent Team Member

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