Top 23 Hotel & accommodations guest services staff Jobs in Clovis, Ca

Hotel Front Desk Agent
Residence Inn by Marriott Fresno Clovis —Clovis, CA
- $16.90 - $17.50 an hour
- Part-time
- Spanish
- English
- Hotel
- Health insurance
- Dental insurance
Quick Apply
2d
Front Desk
Marriott International, Inc —Fresno, CA
- $18.30 an hour
- Part-time
- Hotel
- High school diploma or GED
- Front desk
Hotel Front Desk Agent
Courtyard by Marriott Fresno Downtown —Fresno, CA
- $17 - $21 an hour
- Part-time
- Background check
- Customer service
- Computer literacy
- Health insurance
- Dental insurance
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Front Desk Agent-Marriott Branded Hotel
RESIDENCE INN BY MARRIOTT CLOVIS FRESNO AIRPORT —Clovis, CA
- $16.90 - $17.25 an hour
- Full-time
- Spanish
- English
- Hotel
- On-the-job training
Quick Apply
Front Desk Agent
Rebel Hotel Company —Clovis, CA
- Part-time
- Hotel
- Entry level
Quick Apply
Guest Service Agent / Front Desk
Best Western —Fresno, CA
- $16.89 - $17.25 an hour
- Part-time
- Computer literacy
- Hotel
- High school diploma or GED
Quick Apply
Hotel Front Desk Agent
Comfort Suites Fresno River Park —Fresno, CA
- Weekends as needed
- In person
- Bilingual
- Ability to walk for extended periods
- Office
- Paid holidays
- Dental insurance
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Guest Service Agent (Front Desk Agent)
Baywood Hotels Inc —Clovis, CA
- $16.90 - $17.50 an hour
- Full-time
- Spanish
- English
- Hotel
- On-the-job training
2d
Guest Service Representative
Holiday Inn Express & Suites Fresno NW —Fresno, CA
- $18 an hour
- Full-time
- Hotel
- High school diploma or GED
- Entry level
- 401(k)
- Paid time off
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Hotel Front Desk Agent/Night Auditor
Hampton Inn & Suites Fresno Northwest —Fresno, CA
- $16.90 - $18.00 an hour
- 8 hour shift
- Bilingual
- Hospitality
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Overnight Guest Services & Safety Manager
Western Camps, Inc. —Clovis, CA
- $22 - $25 an hour
- Overtime
- Mid-level
- High school diploma or GED
- Supervising experience
- Dental insurance
- 401(k)
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Hotel Front Desk Agent/Night Audit
Holiday Inn Express and Suites —Fresno, CA
- $17 - $18 an hour
- Part-time
- Background check
- Hotel
- Organizational skills
- 401(k)
- Employee discount
Quick Apply
Night Auditor - Fairfield Inn & Suites #7335 - Fresno, CA
Fairfield Inn & Suites #7335 —Fresno, CA
- $17 - $21 an hour
- Weekends as needed
- Spanish
- Basic math
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Front Desk Supervisor
Best Western —Fresno, CA
- $16.89 - $19.00 an hour
- Weekends as needed
- English
- Mid-level
- Hotel
Quick Apply
Night Auditor
Baywood Hotels Inc —Clovis, CA
- $16.90 - $18.25 an hour
- Part-time
- Spanish
- English
- Hotel
- On-the-job training
2d
Guest Services Attendant / Night Auditor FT - Must be 21 years old
Table Mountain Casino —Friant, CA
- Extended hours
- Microsoft Outlook
- Computer literacy
- Writing skills
Quick Apply
Relief Night Auditor
RESIDENCE INN BY MARRIOTT CLOVIS FRESNO AIRPORT —Clovis, CA
- $16.80 - $18.25 an hour
- Overnight shift
- Hotel
- Marketing
- Entry level
- On-the-job training
Quick Apply
Night Auditor
Soch Management —Fresno, CA
- $16.90 - $17.50 an hour
- Part-time
- Computer literacy
- Hotel
- High school diploma or GED
Quick Apply
Springhill Suites Madera - Front Desk Agent
Aimbridge Hospitality —Madera, CA
- $16.99 - $18.69 an hour
- Full-time
- Hotel
- High school diploma or GED
- Entry level
- AD&D insurance
- Disability insurance
10d
Hampton Inn Front Desk Agent
Fahrney Automotive Group —Selma, CA
- $16.90 - $18.00 an hour
- Full-time
- Hotel
- Ability to stand for extended periods
- Communication skills
- Health insurance
- Dental insurance
Quick Apply

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hotel & accommodations guest services staff jobs near clovis, ca

Hotel Front Desk Agent

Residence Inn by Marriott Fresno Clovis
Clovis, CA

Quick Apply

Job Details

Part-time | Full-time
$16.90 - $17.50 an hour
2 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
On-the-job training
Vision insurance
401(k) matching
Employee discount

Qualifications

Spanish
Customer communication
Teamwork
English
High school diploma or GED
Accounting

Full Job Description

Summary:

Ensures guest satisfaction by providing courteous and efficient service; Responsible for the accurate registration, posting of charges, and check-out of guests; Adheres to specific Brand Standards as required.

Essential Job Duties

Greets guests with genuine and warm spirit of hospitality
Registers (Check-in) guests in an efficient manner, following Baywood & Brand standards, securing proper method of payment
Posts transactions to guest and master accounts
Reviews guest account balance, ensuring that payment is secured
Reconciles discrepancies between Property Management System (PMS), Housekeeping reports and registration cards
Reviews arrivals and blocks special requests
Processes required reports, including down time, high balance, etc.
Monitors and restocks sundry shop, ensuring consumed items are paid for; Follows established procedure for removal of expired items.
Handles guest requests and concerns in a courteous and efficient manner
Coordinates the delivery of guest services by other hotel departments and outside businesses
Processes all incoming and outgoing reservation and cancellation requests in a timely and efficient manner
Prepares guest amenities, and ensures delivery in a timely manner
Handles in-house guest reservation requests such as extension, late check-out, and rebooking
Handles check-out procedures swiftly and accurately and assists guests on departure.
Maximize room revenue and occupancy levels through suggestive selling for upsell potential and walk in guests
Stores guest luggage
Presents to guests accurate information regarding marketing programs applicable to the hotel, local area, and all hotel functions and outlets
Handles departmental cash drawer, accounting of monies, credit card receipts, guest accounts, and other forms of credit and cash handling guidelines
Maintains information and communication sources such as, log book, franchise directories, checklists, and electronic communication
Operates Private Branch Exchange (PBX switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, all while maintaining guest and staff privacy and security
Operates the franchise terminal and performs designated maintenance tasks
Maintains procedures for credit control and handling of financial transactions
Maintains guest safety & privacy by adhering to established procedures
Issues safety deposit boxes for guest use, following security protocol
Monitors key box, issuing keys to the appropriate staff members. Logs all transactions
Completes brand specific log and follows brand and Baywood protocol for guest complaints, including escalation to management if needed, and completed follow up
Adheres to departmental communication through the effective use of staff meetings, log books, and bulletin boards
Coordinates emergency procedures including evacuations, immediately notifying management of such occurrences
Assists with the relocation of guests, when necessary
Assists other departments during slow periods
Additional duties may be added at any time at the discretion of management

Consistently models the behavior of a ‘Baywood Ambassador’ who:

Maintains a professional image, including appearance, verbiage, and body language, at all times
Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact
Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction
Fosters teamwork by offering assistance to others, as needed
Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department
Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures
Recommends other Baywood properties to our guests, when appropriate
Consistently demonstrates our It’s My Pleasure service philosophy by identifying and seizing each golden opportunity to exceed guest expectations

Skills/Qualifications

Education:

High School diploma

Certifications / Licenses:

TIPS, or similar approved, alcohol server training certification (as required)

Experience:

Previous hotel Front Desk experience preferred; however, ability gained through 2+ years related employment (customer service) or on-the-job training may substitute for actual Front Desk experience.

Additional Skills:

Ability to multi-task
Ability to communicate effectively, both written and oral
Bilingual (Spanish & English) preferred, depending on geographic market
Ability to work the shifts required for the position
Ability to learn and adhere to Brand & Baywood Hotels’ standards
Ability to take information from various sources and determine a responsible course of action
Ability to understand interdepartmental relationships
Ability to operate office equipment and industry specific software (PMS)
Ability to remain calm during stressful situations

Physical Demands

Walking and Standing: 100% (Must be able to stand for the entire shift, usually 8 hours)
Sitting: Rarely
Bending, Stooping, Reaching: Occasionally
Lifting, Push/Pull: 40 lbs infrequently
Driving: Rarely
Traveling: None

Environmental Conditions:

Inside: Protection from weather conditions but not temperature changes
Outside: Rarely

Job Types: Full-time, Part-time

Pay: $16.90 - $17.50 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

hotel & accommodations guest services staff jobs in clovis, ca

Hotel Front Desk Agent

Front Desk

Hotel Front Desk Agent

Front Desk Agent-Marriott Branded Hotel

Front Desk Agent

Guest Service Agent / Front Desk

Hotel Front Desk Agent

Guest Service Agent (Front Desk Agent)

Guest Service Representative

Hotel Front Desk Agent/Night Auditor

Overnight Guest Services & Safety Manager

Hotel Front Desk Agent/Night Audit

Night Auditor - Fairfield Inn & Suites #7335 - Fresno, CA

Front Desk Supervisor

Night Auditor

Guest Services Attendant / Night Auditor FT - Must be 21 years old

Relief Night Auditor

Night Auditor

Springhill Suites Madera - Front Desk Agent

Hampton Inn Front Desk Agent

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