Posting Details
Interviews are anticipated to be conducted within two weeks of closing date.
This job posting may be used to fill multiple vacancies.
Our Vision
Every New Mexican has access to affordable health care coverage through a coordinated and seamless health care system.
Our Mission
We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.
Our Goals
Leverage purchasing power and partnerships to create innovative policies and models of comprehensive health care coverage that improve the health and well-being of New Mexicans and the workforce.
Achieve health equity by addressing poverty, discrimination, and lack of resources, building a New Mexico where everyone thrives.
Implement innovative technology and data-driven decision-making to provide unparalleled, convenient access to services and information.
Build the best team in state government by supporting employees¿ continuous growth and wellness.
Why does the job exist?
The Supervisor, Office Support will:
Devote a substantial portion of time to assigning and directly supervising the work of at least two (2) full-time equivalent employees;
Provide and coordinate administrative support services for the Health Care Authority (HCA) Income Support Division (ISD) County Offices, County Director, Line Managers and staff;
Provide support services for all areas of client and customer service in the reception area, to include handling information requests, and performing clerical and secretarial functions;
Direct and coordinate the execution of fiscal, property management, personnel, and management information systems activities;
Supervise and direct the clerical unit, ensuring that the unit meets standards set by state and federal guidelines, as well as incentive measures.
How does it get done?
The Supervisor, Office Support is responsible for:
Devoting a substantial portion of time assigning and directly supervising work of at least two (2) permanent/full-time employees;
Coordinating general office functions such as secretarial, bookkeeping, property management, procurement, information systems, or personnel duties; and provide training to staff;
Acting upon leave requests, conducting annual performance evaluations, and recommending disciplinary actions;
Conducting training of personnel; may interview and recommend selection of applicants;
Providing career coaching through mentoring and arranges for outside training opportunities when possible.
Who are the customers?
External customers including employers, Courts, and contractors;
Internal customers including the County Director, Line Managers, field staff, Attorneys, State Disbursement Unit, and The Centralized Enforcement Unit.
Ideal Candidate
External customers including employers, Courts, and contractors;
Internal customers including the County Director, Line Managers, field staff, Attorneys, State Disbursement Unit, and The Centralized Enforcement Unit.
Minimum Qualification
High School diploma or equivalent and two (2) years experience in office administration, customer service, records management technique and procedures, basic accounting, and/or business administration. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling two (2) years may substitute for the required experience.
Employment Requirements
Must possess and maintain a valid Driver's License.
Must obtain a Defensive Driving Certificate.
Working Conditions
Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage.
Supplemental Information
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Agency Contact Information: Ashtyn Lopez, (505) 695-8977. Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is not covered by a collective bargaining agreement.
