Top 45 Guest service agent Jobs in Cockeysville Md

Guest Services Agent - PM & Overnight
HOWARD HOSPITALITY LLC —Owings Mills, MD
- $16 - $17 an hour
- Overnight shift
- Hotel
- Accounting
- Marketing
Quick Apply
Front Desk Agent
Hampton Inn Baltimore Downtown Convention Center —Baltimore, MD
- Part-time
- Hotel
- Front desk
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
Guest Services Agent
Red Run Lodging, LP —Owings Mills, MD
- CPR Certification
- Writing skills
- Hotel
Quick Apply
Hotel Front Desk Agent
Renaissance Baltimore Harborplace Hotel —Baltimore, MD
- $17.23 - $19.16 an hour
- Hotel
- High school diploma or GED
- Organizational skills
- Paid holidays
- Health insurance
Quick Apply
17h
Guest Service Agent
DoubleTree by Hilton Pikesville —Pikesville, MD
- $16.50 - $18.25 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 50 pounds
Quick Apply
Front Desk Supervisor
Sheraton Baltimore North —Towson, MD
- $19 - $20 an hour
- Mid-level
- Hotel
- Accounting
Quick Apply
Front Desk Clerk
Meyer Jabara Hotels —Baltimore, MD
- Full-time
- Ability to walk for extended periods
- Hotel
- High school diploma or GED
Quick Apply
Guest Service Agents (Full-Time) - Live Hotel - Maryland
Live! Casino and Hotel Maryland —Hanover, MD
- $17 an hour
- Full-time
- Writing skills
- 3 years
- Hotel
- Free parking
- Disability insurance
9d
Front Desk Supervisor
Marriott Baltimore Inner Harbor —Baltimore, MD
- $22 an hour
- Full-time
- Management
- Ability to walk for extended periods
- Writing skills
- Disability insurance
- Health insurance
Quick Apply
11d
Guest Service Agent
OTH Hotels Resorts —Pikesville, MD
- $16.50 - $18.25 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 50 pounds
Quick Apply
Front Desk Agent
Hotel Revival Baltimore —Baltimore, MD
- Computer literacy
- Hotel
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
2d
Front Desk Agent
Hampton Inn Baltimore Glen Burnie —Glen Burnie, MD
- $16.50 - $18.00 an hour
- Weekends as needed
- Computer literacy
- Hotel
- Typing
- Disability insurance
- Health insurance
Front Desk Agent-FT
Hampton Inn, Baltimore/White Marsh —White Marsh, MD
- $16 an hour
- Full-time
- Hotel
- High school diploma or GED
- Accounting
- On-the-job training
Quick Apply
Front Desk Agent - Merriweather Lakehouse Hotel
Merriweather Lakehouse —Columbia, MD
- $18 - $21 an hour
- Extended hours
- Ability to walk for extended periods
- Computer literacy
- Hotel
Quick Apply
Rooms Controller
Marriott Baltimore Inner Harbor —Baltimore, MD
- $22 an hour
- Part-time
- Management
- Ability to walk for extended periods
- Writing skills
- Disability insurance
- Health insurance
Quick Apply
11d
Guest Service Agent
TownePlace Suites Marriot Hotel Arundel Mills BWI —Hanover, MD
- Part-time
- Ability to walk for extended periods
- Typing
- Ability to stand for extended periods
Quick Apply
Guest Services Agent-1
Sonesta —Baltimore, MD
- Part-time
- Basic math
- English
- Hotel
- Paid parental leave
- Health savings account
8d
Front Desk Agent
TPG Hotels and Resorts —Linthicum Heights, MD
- Part-time
- Hotel
- High school diploma or GED
- Ability to lift 50 pounds
- Paid holidays
- Disability insurance
Quick Apply
Guest Services Agent
SpringHill Suites Baltimore —Baltimore, MD
- $16.50 an hour
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
Front Desk Agent
SpringHill Suites Columbia —Columbia, MD
- $16 - $17 an hour
- Part-time
- Customer service
- Hotel
- Accounting
- Free parking
- Health insurance
Quick Apply

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Guest Services Agent - PM & Overnight

HOWARD HOSPITALITY LLC
Owings Mills, MD

Quick Apply

Job Details

Full-time
$16 - $17 an hour

Qualifications

Hotel and accommodations payment processing
Physical security log maintenance
Cash amount verification
Passenger baggage assistance
Operator switchboards
Hotel policy compliance
Expiration dates monitoring
Account maintenance
Financial transaction processing
Greeting customers
Hotel and accommodations guest luggage handling
Cash drawer securing
Answering guest questions
Incident Escalation
Personal protective equipment (PPE) adherence
Hotel room assignment management
Cash register operations
Financial record maintenance
Accounting
Hotel emergency procedures
Property management systems (PMS)
Safety equipment
Stocking
Telephone systems
Hotel and accommodations guest complaints handling
Cross-functional collaboration
Suggestive selling
Escalation handling
Hotel safety procedures
Marketing

Full Job Description

Come Make Memorable Experiences at the Home2 Suites Owings Mills

Summary

Ensures guest satisfaction by providing courteous and efficient service; Responsible for the accurate registration, posting of charges, and check-out of guests; Adheres to specific Brand Standards as required.

Essential Job Duties

Greets guests with genuine and warm spirit of hospitality
Registers (Check-in) guests in an efficient manner, following Baywood & Brand standards, securing proper method of payment
Posts transactions to guest and master accounts
Reviews guest account balance, ensuring that payment is secured
Reconciles discrepancies between Property Management System (PMS), Housekeeping reports and registration cards
Reviews arrivals and blocks special requests
Processes required reports, including down time, high balance, etc.
Monitors and restocks sundry shop, ensuring consumed items are paid for; Follows established procedure for removal of expired items.
Handles guest requests and concerns in a courteous and efficient manner
Coordinates the delivery of guest services by other hotel departments and outside businesses
Processes all incoming and outgoing reservation and cancellation requests in a timely and efficient manner
Prepares guest amenities, and ensures delivery in a timely manner
Handles in-house guest reservation requests such as extension, late check-out, and rebooking
Handles check-out procedures swiftly and accurately and assists guests on departure.
Maximize room revenue and occupancy levels through suggestive selling for upsell potential and walk in guests
Stores guest luggage
Presents to guests accurate information regarding marketing programs applicable to the hotel, local area, and all hotel functions and outlets
Handles departmental cash drawer, accounting of monies, credit card receipts, guest accounts, and other forms of credit and cash handling guidelines
Maintains information and communication sources such as, log book, franchise directories, checklists, and electronic communication
Operates Private Branch Exchange (PBX switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, all while maintaining guest and staff privacy and security
Operates the franchise terminal and performs designated maintenance tasks
Maintains procedures for credit control and handling of financial transactions
Maintains guest safety & privacy by adhering to established procedures
Issues safety deposit boxes for guest use, following security protocol
Monitors key box, issuing keys to the appropriate staff members. Logs all transactions
Completes brand specific log and follows brand and Baywood protocol for guest complaints, including escalation to management if needed, and completed follow up
Adheres to departmental communication through the effective use of staff meetings, log books, and bulletin boards
Coordinates emergency procedures including evacuations, immediately notifying management of such occurrences
Assists with the relocation of guests, when necessary
Assists other departments during slow periods
Additional duties may be added at any time at the discretion of management

Consistently models the behavior of a ‘Baywood Ambassador’ who:

Maintains a professional image, including appearance, verbiage, and body language, at all times
Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact
Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction
Fosters teamwork by offering assistance to others, as needed

Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department
Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures
Recommends other Baywood properties to our guests, when appropriate

Consistently demonstrates our It’s My Pleasure service philosophy by identifying and seizing each golden opportunity to exceed guest expectations.

Quick Apply

Refine Your Search

guest service agent jobs in cockeysville md

Guest Services Agent - PM & Overnight

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Front Desk Agent

Front Desk Agent-FT

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Guest Services Agent-1

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Front Desk Agent

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