Top 23 Front desk manager Jobs in Cocoa, Fl

Front Desk Supervisor
HILTON COCOA BEACH OCEANFRONT —Cocoa Beach, FL
- Full-time
- Writing skills
- English
- Mid-level
- Disability insurance
- Health insurance
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6d
Front Office Manager - FT
CROWNE PLAZA MELBOURNE OCEANFRONT —Melbourne, FL
- Full-time
- Microsoft Excel
- English
- Mid-level
- Disability insurance
- Health insurance
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1d
Office Assistant
Harbor City Gymnastics —Melbourne, FL
- $15 - $18 an hour
- Part-time
- Inventory management
- Word processing
- Computer literacy
- Professional development assistance
- Flexible schedule
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9d
Front Desk Supervisor
PAH Management —Cape Canaveral, FL
- $17 - $19 an hour
- Weekends as needed
- Ability to walk for extended periods
- Mid-level
- Hotel
- AD&D insurance
- Disability insurance
Guest Service Manager
Hilton Garden Inn Viera —Viera, FL
- Weekends as needed
- Spanish
- English
- Mid-level
- Health insurance
- Dental insurance
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3d
Patient Care Coordinator
Brevard Vision Care - Babcock —Melbourne, FL
- Full-time
- Computer literacy
- High school diploma or GED
- Organizational skills
- Health savings account
- Paid holidays
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11d
Overnight Closer
Planet Fitness - Eclipse Fitness Group —Rockledge, FL
- Overnight shift
- 18 years or older
- Computer literacy
- High school diploma or GED
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Member Services Representative
Planet Fitness - Eclipse Fitness Group —Rockledge, FL
- Part-time
- 18 years or older
- Computer literacy
- High school diploma or GED
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Guest Service Manager
Radisson Suite Hotel Oceanfront —Melbourne, FL
- $20 - $24 an hour
- Full-time
- Mid-level
- Hotel
- Leadership
- Paid training
- Paid time off
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R.O.- Hospitality Specialist
Capital Vacations —Indian Harbour Beach, FL
- Entry level
- Paid holidays
- Disability insurance
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Guest Service Manager
Radisson Suites Oceanfront —Indialantic, FL
- Hotel
- Senior level
- Leadership
- Paid training
- Paid time off
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Front Desk Agent - FT
ELEMENT MELBOURNE —Melbourne, FL
- Full-time
- English
- Hotel
- High school diploma or GED
- Disability insurance
- Health insurance
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8d
Front Desk Associate
Planet Fitness —Titusville, FL
- Part-time
- 18 years or older
- Computer literacy
- Computer skills
- Paid holidays
- Health insurance
2d
Front Desk Associate
MELBOURNE BABCOCK CLUB 24 LLC —Melbourne, FL
- Part-time
- CPR Certification
- Computer literacy
- High school diploma or GED
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Customer Service Representative
Ashley Global Retail, LLC —Melbourne, FL
- Weekends as needed
- 18 years or older
- Administrative experience
- High school diploma or GED
- Disability insurance
- Health insurance
10d
Service Associate - Night
EōS Fitness —Melbourne, FL
- $16 - $17 an hour
- Overtime
- Inventory management
- Computer literacy
- Microsoft Office
- Paid holidays
- Dental insurance
Quick Apply
Service Associate
EōS Fitness —Melbourne, FL
- $15 - $16 an hour
- Overtime
- Inventory management
- Computer literacy
- Microsoft Office
- Paid holidays
- Dental insurance
Quick Apply

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Front Desk Supervisor

HILTON COCOA BEACH OCEANFRONT -
Cocoa Beach, FL

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Job Details

Full-time
6 days ago

Benefits

Disability insurance
Health insurance
401(k)
Paid time off
Employee assistance program
Life insurance

Qualifications

Customer communication

Full Job Description

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

JOB SUMMARY

Provides guidance and leadership as the Front Desk Supervisor ensuring consistent quality customer service is delivered..

ESSENTIAL JOB FUNCTIONS

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

Communicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct front desk clerks in details of work. Observes performance and encourages improvement.
Greets guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions.
Promptly complete registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates. Make appropriate selection of rooms based on guest needs. Code electronic keys. Nonverbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, and coupons as appropriate. Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowance. Requires standing and continual mobility throughout front office area.
Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make changes and balance as assigned house bank. Accept and record vouchers, travelers’ checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
Promptly answer the telephone using a positive and clear English language. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
Remain calm and alert especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and the other employees. Resolve customer complications and complaints by conducting thorough research of the situation and the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.
Manage Third Party Internet billing and arrivals. Prepare group arrivals. Prepare pre-arrival packets as requested/required. Anticipate flow of arrivals and take necessary steps to ensure smooth check in/out.
Train new agents in daily duties including cash handling procedures, use of CRM Toolbox, organization of hotel. Ensure compliance with all brand standards. Coordinate and track successful completion of training on PMS system.
Monitor and track time and attendance of associates. Reinforce attendance policy with staff; recommend progressive discipline procedures associates who are not in compliance with standard.
Take actions to ensure high Associate Satisfaction scores as measured by the Associate Opinion Survey. Work with other supervisory and management staff to address all areas to ensure consistent quality work environment.
Be familiar and able to perform duties on all shifts, including Night Audit and PBX.
Manager on Duty (MOD) in absence of Front Office Manager
Turns in all lost and found items and all guest room keys.
Adheres to all company policies and procedures.
Follows safety and security procedures and rules.
Knows department fire prevention and emergency procedures.
Utilizes protective equipment.
Reports unsafe conditions to management.
Reports accidents, injuries, near-misses, property damage or loss to management.
Provides for a safe work environment by following all safety and security procedures and rules.
All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).
Assists other Front Desk Personnel when need.
Perform any related duties as requested by management.

KNOWLEDGE, SKILLS & ABILITIES

Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
Two years combined prior front desk and supervisor experience.
Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error.
Ability to read, listens, and communicates effectively in English, both verbally and in writing.
Ability to access and accurately input information using a moderately complex computer system.
Hearing and visual ability to observe and detect signs of emergency situations.

PHYSICAL DEMANDS

Ability to stand and move throughout front office and continuously performs essential job functions.
Standing 95% of shift
Lifting up to 25 pounds maximum.
Occasional twisting, bending, stooping, reaching, standing, walking.
Frequent talking, hearing, seeing and smiling.

Benefits

401(k)
Disability insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Room Discounts
Employee Food and Beverage Discounts
Complimentary employee meals provided during lunch and dinner shifts.

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

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Refine Your Search

front desk manager jobs in cocoa, fl

Front Desk Supervisor

Front Office Manager - FT

Office Assistant

Front Desk Supervisor

Guest Service Manager

Patient Care Coordinator

Overnight Closer

Member Services Representative

Guest Service Manager

R.O.- Hospitality Specialist

Guest Service Manager

Front Desk Agent - FT

Front Desk Associate

Front Desk Associate

Customer Service Representative

Service Associate - Night

Service Associate

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