Top 198 Customer service representative Jobs in Cocoa Beach, Fl

Customer Service Representative
BAC —Rockledge, FL
- $17.75 an hour
- Full-time
- Background check
- US work authorization
- No travel
- Paid holidays
- Disability insurance
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5d
Insurance Customer Service/Front Desk Representative
Better Insurance Group, Inc. —Melbourne, FL
- $21 - $24 an hour
- Full-time
- Customer service
- Office
- Organizational skills
- 401(k)
- Paid time off
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12d
Client Services Representative - Biligual Spanish Speaking preferred - Work From Home
Prism Medical Products, LLC —Melbourne, FL
- Full-time
- Remote
- Spanish
- Entry level
- Paid holidays
- Health insurance
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Customer Service Representative - State Farm Agent Team Member
Sara Houston - State Farm Agent —Merritt Island, FL
- $36,000 - $100,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- Dental insurance
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Customer Service Advocate
Christian Care Ministry —Viera West, FL
- From $19.65 an hour
- Full-time
- 18 years or older
- Word processing
- Computer literacy
- Paid parental leave
- Health savings account
Manager Customer Service
Graybar Electric Company, Inc. —Melbourne, FL
- From $68,000 a year
- Full-time
- Mid-level
- Mentoring
- Warehouse
- Profit sharing
- Paid holidays
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Customer Relations Representative - State Farm Agent Team Member
Emilee Johnson - State Farm Agent —Melbourne, FL
- $55,000 - $75,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- Paid time off
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Customer Care Specialist (Cost Management)
Christian Care Ministry —Rockledge, FL
- $17.31 - $22.36 an hour
- Full-time
- 18 years or older
- Microsoft Outlook
- Computer literacy
- Paid parental leave
- Health savings account
Account Manager - Melbourne, FL
AeroBase Group Inc —Melbourne, FL
- $50,000 - $60,000 a year
- Full-time
- Word processing
- Computer literacy
- Office
- Health insurance
- Dental insurance
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Customer Service Associate I
Dollar Tree —Cocoa Beach, FL
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Client Service Representative
Animal Medical Clinic Indialantic —Melbourne, FL
- From $16.50 an hour
- Full-time
- In-person
- Entry level
- Health insurance
- Dental insurance
Quick Apply
3d
Customer Service Representative
Firstsource Healthcare —Palm Bay, FL
- $19.50 an hour
- Spanish
- Microsoft Outlook
- English
5d
Customer Service Representative and Fulfillment Expeditor
NSN Depot —Rockledge, FL
- Email
- Microsoft Outlook
- Customer service
- High school diploma or GED
Customer Service Associate
Wawa, Inc. —Cocoa, FL
- $15.50 - $19.25 an hour
- Part-time
- Serving
- Reliable transportation
- Communication skills
- Paid parental leave
- Health insurance
Customer Service Representative
Mike Erdman Toyota —Cocoa, FL
- From $16 an hour
- Full-time
- Background check
- Dealership
- Computer literacy
- Paid training
- Health savings account
Quick Apply
Customer Service Representative - MELBOURNE, FL
SEALING DEVICES INC. —Melbourne, FL
- $20 - $25 an hour
- Full-time
- Microsoft Word
- Oracle
- Marketing
- Paid training
- Health insurance
Quick Apply
Customer Service Representative Full Time
Kanes Furniture LLC —Melbourne, FL
- Full-time
- In person
- 1 year
- Entry level
- Profit sharing
- Health insurance
Quick Apply
Insurance Customer Service Representative
Kasey Osman Insurance —Melbourne, FL
- $45,000 - $80,000 a year
- Full-time
- Home Health
- Communication skills
- Entry level
- Disability insurance
- Health insurance
Quick Apply
Dispatcher/Customer Service Representative
Ratti Air and Heat —Cocoa, FL
- $16.00 - $18.50 an hour
- Weekends as needed
- Spanish
- Computer literacy
- Office
Quick Apply
5d
Customer Service Representative - State Farm Agent Team Member
Arty Pagan - State Farm Agent —Melbourne, FL
- $18 - $26 an hour
- Full-time
- Office
- Communication skills
- Entry level
- Paid time off
- Opportunities for advancement
Quick Apply

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Customer Service Representative

BAC -
Rockledge, FL

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Job Details

Full-time
$17.75 an hour
5 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Employee assistance program
Vision insurance

Qualifications

Secret Clearance
Communication skills
Entry level
Time management

Full Job Description

MISSION:

The mission of BAC is to provide persons with disabilities innovative services and opportunities to achieve personal success.

JOB SUMMARY:

Answer incoming calls from Department of Defense (DoD) and military veteran customers, troubleshoot, and resolve Tricare health insurance beneficiary support, web service, and communications issues. Candidates must be able to obtain and maintain a DoD SECRET security clearance. BAC will sponsor selected candidates to obtain this clearance.

EXAMPLES OF ESSENTIAL FUNCTIONS:

The list of essential functions below is intended to be representative of the tasks performed within this job. Other duties may be assigned based on business needs.

Responds to customer inquiries utilizing knowledge learned and available systems, applying independent judgment, and making independent decisions concerning established processes.
Apply strict guidelines for safeguarding the confidentiality of sensitive information to be processed. Follow appropriate actions to be taken in line with the policies and procedures surrounding confidential information.
Clearly and concisely document customer case notes in ServiceNow IT Service Management (ITSM) ticketing system.
Requires the performance of decision-making activities due to occasional unpredictable and random customer inquiries requiring choices between a variety of procedures.
Must be able to actively listen, ask probing questions, and communicate in clear and understandable terms. Must be able to determine the customer’s desired product or service and provide thorough direction and appropriate information even when that desired product or service has not been specifically communicated by the customer’s inquiry.
Determines requirements by working with customers. Answers inquiries by clarifying desired information; researching, locating, and providing information.
Research and process Military Service Member inquiries and complaints received made via telephone or Fax Server.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Operates a PC and multiple mainframe databases to research information for interpretation and explanation to the Military Service Member or family.
Must be able to research, identify and explain problems and resolutions in a minimum amount of time. Other tasks are performed as required.

SUPERVISORY RESPONSIBILITIES:

None

MINIMUM QUALIFICATIONS:

High School Diploma
One year of customer service
A combination of education, certification training, and/or experience may suffice for the above requirements
Ability to obtain and maintain a DoD Secret Clearance (BAC will cover costs, but job retention is contingent upon obtaining clearance). The following documents may be required to start the clearance: Social security card, birth certificate, proof of citizenship
Must satisfy Florida Department of Children and Families (DCF) Level 2 background screening requirements.
Able to obtain a RAPIDS Certification (Certification occurs as part of the onboard training).
Basic IT experience or knowledge

PREFERRED QUALIFICATIONS:

Advanced knowledge of Microsoft Office Suite and/or Google Suite
Prior military experience
Current or previously held DOD Secret clearance
Any DoD Approved 8570 / 8140 baseline certifications (CompTIA, ITIL, ISC2, GIAC, etc.)

In addition to meeting the minimum qualifications listed above, an individual must be able to perform each of the established essential functions in order to perform this job successfully.

KNOWLEDGE, SKILLS, AND ABILITIES:

Safeguarding data and beneficiary information. Ability to handle confidential employment information with tact and discretion.
Ability to communicate effectively orally and in writing in English.
Knowledge of principles and procedures for employee support services.
Knowledge of the Health Insurance Portability and Accountability Act (HIPAA)
Ability to operate a computer using Microsoft Office Suite and applicable department/organization-specific software.
Must be skilled in the following: Time Management, Critical Thinking, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking.
Ability to correctly interpret and efficiently implement all applicable policies and procedures.
Ability to manage multiple priorities to ensure that deadlines are met.
Ability to establish and maintain effective and collaborative working relationships with those contacted in the course of work.
Ability to regularly attend work and arrive punctually for designated work schedule.

TRAVEL:

None.

WORK AUTHORIZATION/SECURITY CLEARANCE:

Must be authorized to obtain and maintain authorized access to work on government installations and IT Systems.

PHYSICAL REQUIREMENTS:

Tasks involve sitting for extended periods of time. Above requirement can be performed with or without reasonable accommodations.

ENVIRONMENTAL REQUIREMENTS:

Tasks are regularly performed inside without exposure to adverse environmental conditions (example: dirt, heat, cold, rain, fumes).

SENSORY REQUIREMENTS:

Some tasks require manual dexterity, in addition to visual and hearing acuity.

Availability: Full Time

8-10 week training period: M-F 9 am - 5:30 pm

Typical shift time (post-training): M-F, shift times between 8 am and 8 pm

Salary: $17.75/hr.

Benefits:

Free medical, dental, and vision insurance for employees, and a buy-up option is available.
Medical opt-out plan is available for qualified employees.
Paid holidays and sick time.
Paid vacation is available after one year of employment, based on the number of hours worked
Full-time employees are eligible to participate in the 401k plan on the first of the month following their date of hire.
Additional Supplemental benefits are available, including Accident, Critical Illness, Short Term Disability, and Hospital.
Employee Assistance Program.

Accepting applications until positions filled…

Applications may be completed through our website: https://bacemploy.com/

*A completed application is required*:

BAC

Providing innovative services for individuals with disabilities to achieve personal success!

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. We are a Drug-Free Workplace.

See https://www.abilityone.gov/ “About Us” page for history of this program.

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Refine Your Search

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