Top 129 Director of operations Jobs in Coconut Grove, Fl

Director of Room Operations
Marriott International, Inc —Miami, FL
- $117,000 - $146,000 a year
- Full-time
- Hotel
- Bachelor's degree
- Business Administration
Director of Campus Operations
Herzing University —Miami, FL
- $110,500 - $149,500 a year
- Classroom
- Doctoral degree
- Master's degree
- Health insurance
- Paid time off
12d
Director of Customer Success Operations
Securly —Miami, FL
- Up to $165,000 a year
- Full-time
- Remote
- System design
- Recruiting
- Senior level
- Paid parental leave
- Paid holidays
Quick Apply
4d
Regional Operations Director
Florida ENT Associates —Miami, FL
- 5 years
- Analysis skills
- Organizational skills
Quick Apply
Director of Customer Operations
Simpro —Miami, FL
- Full-time
- Bachelor of Science
- Senior level
- Health savings account
- AD&D insurance
Quick Apply
Director Physician Practice Operations, Primary Care
Baptist Health Medical Group —Coral Gables, FL
- $133,831.04 - $173,980.35 a year
- Spanish
- 7 years
- Primary Care
- Wellness program
- Health insurance
Director, Curriculum Operations
University of Miami —Miami, FL
- Full-time
- 7 years
- Office
- University
- Health insurance
- Dental insurance
Director of Operations
FirstService Residential —Miami, FL
- $80,000 a year
- Weekends as needed
- 5 years
- Writing skills
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
7d
Assistant Director of Operations
C&S Wholesale Grocers —Miami, FL
- Full-time
- Mid-level
- Office
- Bachelor's degree
Director of Field Operations
Brickeye —Miami, FL
- Full-time
- Hybrid work
- Senior level
Quick Apply
Director Physician Practice Operations, MNI- Office
Baptist Health Medical Group —Coral Gables, FL
- $133,831.04 - $173,980.35 a year
- Spanish
- 7 years
- English
- Wellness program
- Health insurance
2d
Assistant Director of Banquet Operations
JW Marriott Marquis Miami —Miami, FL
- $65,000 - $75,000 a year
- Full-time
- Mid-level
- Hotel
- US work authorization
- Travel reimbursement
- Paid holidays
Quick Apply
Senior Director - Operations - FT - Days - MPG
Memorial Healthcare System —Hollywood, FL
- Full-time
- 7 years
- Hospital
- Master's degree
Senior Director, Operations, Jackson Memorial Hospital
Jackson Health —Miami, FL
- Full-time
- 7 years
- Master's degree
- Bachelor's degree
Quick Apply
Director, Project Management & Ops
NBCUniversal —Miami, FL
- Email
- 18 years or older
- Spanish
- English
4d
Senior Director, LAC Government Affairs, Head of Policy Strategy & Operations
Visa International Service Association —Miami, FL
- $185,000 - $296,100 a year
- Full-time
- Spanish
- English
- Research
- Wellness program
- Health savings account
Quick Apply
9d
Director, Operations
StandardAero —Miami, FL
- Full-time
- Engineering
- Experience equivalent to degree accepted
- Senior level
- AD&D insurance
- Disability insurance
Director of Practice Operations / Practice Administrator
MCFW LLC —N Miami Beach, FL
- $80,000 - $130,000 a year
- Full-time
- Private practice
- Ob/Gyn
- In-person
- Health insurance
- Paid time off
Quick Apply
Property Management Operations Director
PMG ASSET SERVICES LLC —Hollywood, FL
- $130,000 - $150,000 a year
- Full-time
- Bachelor's degree
- Business Administration
- Senior level
Quick Apply
Senior Director, Tactical Operations
Guardian Dentistry Partners —Miami, FL
- Up to $150,000 a year
- Full-time
- 7 years
- Bachelor's degree
- Travel
- Profit sharing
- Health insurance
Quick Apply

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Director of Room Operations

Marriott International, Inc -
Miami, FL

Apply Now

Job Details

Full-time
$117,000 - $146,000 a year

Qualifications

Customer communication

Full Job Description

Additional Information
Job Number26092447
Job CategoryRooms & Guest Services Operations
Location1633 N Bayshore Dr, Miami, Florida, United States, 33132
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $117,000-$146,000 annually
Bonus Eligible: Y

JOB SUMMARY

Functions as the strategic business leader of the property's Rooms Operations. Areas of responsibility include Front Office, Recreation/Health Club and Housekeeping. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Rooms Operations meet the brand’s standards, targets customer needs, ensures associate satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and associates and provides a return on investment to the owner and Marriott International.

CANDIDATE PROFILE

Education and Experience

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

CORE WORK ACTIVITIES

Managing Profitability

Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.

Analyzes service issues and identifies trends.

Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.

Works with Rooms management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.

Managing Revenue Goals

Monitors Rooms operations sales performance against budget.

Reviews reports and financial statements to determine Rooms operations performance against budget.

Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.

Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.

Leading Operations and Department Teams

Champions the brand’s service vision for product and service delivery and ensures alignment amongst the Rooms leadership teams.

Develops systems to enable associates to understand guest satisfaction results.

Communicates a clear and consistent message regarding departmental goals to produce desired results.

Managing the Guest Experience

Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.

Responds to and handles guest problems and complaints.

Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.

Managing and Conducting Human Resources Activities

Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.

Ensures associates are treated fairly and equitably.

Ensures that regular, ongoing communication is happening in Rooms (e.g., pre-shift briefings, staff meetings).

Fosters associate commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and associates.

Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.

Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.

Solicits associate feedback, utilizes an “open door policy” and reviews associate satisfaction results to identify and address associate problems or concerns.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.

Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.

Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

director of operations jobs in coconut grove, fl

Director of Room Operations

Director of Campus Operations

Director of Customer Success Operations

Regional Operations Director

Director of Customer Operations

Director Physician Practice Operations, Primary Care

Director, Curriculum Operations

Director of Operations

Assistant Director of Operations

Director of Field Operations

Director Physician Practice Operations, MNI- Office

Assistant Director of Banquet Operations

Senior Director - Operations - FT - Days - MPG

Senior Director, Operations, Jackson Memorial Hospital

Director, Project Management & Ops

Senior Director, LAC Government Affairs, Head of Policy Strategy & Operations

Director, Operations

Director of Practice Operations / Practice Administrator

Property Management Operations Director

Senior Director, Tactical Operations

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