Step into a meaningful medical office role where every interaction matters!!
Join us as a Patient Care Coordinator at Cody Hearing Aid Center and Modern Hearing Solutions of Wyoming!
The Patient Care Coordinator (PCC) is the welcoming face of our clinic, creating a positive experience for our patients. This role focuses on managing the clinic, building patient relationships, understanding patients hearing needs, and ensuring a smooth flow for a thriving growing practice.
If your career consisted of managing a medical practice, creating a positive experience for patients and personally thriving in a fast-paced rewarding environment then apply now!
What You’ll Do
- Greet and screen patients to determine how we can best support them
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Answer questions about services and promotions
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Spot potential leads and keep patient flow running smoothly
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Manage scheduling, daily office tasks, and financial and administrative duties
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Handle insurance verification, inventory, and patient records
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Partner with clinic and home office teams to support operations
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Assist with marketing efforts, events, outreach, and patient retention activities
Who Thrives in This Role
- Eager learners whose career is centered around working in a medical practice
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Strong multi-taskers with solid problem-solving skills
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Punctual, reliable professionals
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Individuals who genuinely love helping others in the medical industry while running a thriving practice
Why It’s Rewarding You’re not just managing an office, you’re making a meaningful difference by helping patients feel supported, understood, and cared for throughout their journey to better hearing health.
Job Type: Full Time - 5 days a week, 35 hours a week 9am-4pm, No Weekends
Location: Cody and Powell, WY Must be able to travel to both locations. Compensation: $17.00 - $20.00 / hour
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Pay is commensurate with experience and qualifications
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Monthly Bonus Opportunities
Essential Duties and Responsibilities:
- Provide the first contact for patients who call or come in to schedule an appointment or inquire about our services.
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Screen calls, identify better hearing candidates and facilitate excellent service by providing the information necessary to secure an appointment.
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Schedule and confirm appointments and conduct outbound retention calls to patients.
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Coordinate provider’s schedule and ensure the smooth and efficient flow of patient care while in the office.
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Check patients in and out, collect and record payments, track revenue and accounting activities to include: end of day close, bank deposits, posting of charges, entering invoices, payments and insurance claim processing.
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Maintain all daily, weekly and monthly reports and tracking documents. Respond to home office requests in a timely manner.
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Verify patient information, billing/insurance data, collect and process documentation and maintain patient charts to include the filing of all patient records.
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Work with insurance and workers compensation agencies to facilitate authorizations and benefit verification.
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Responsible for a variety of administrative tasks such as typing, filing, office supply inventory, and mail.
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Verify the status of and checking in hearing aids and repairs and track/maintain product inventory.
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Work with the hearing care provider on grassroots marketing efforts that may include compiling physician packets, coordinating educational seminars, and sending recall letters.
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Track marketing calls and inquiries from initial contact through the point of sale
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Responsible to open and close the office on a daily basis and ensure the reception area is well maintained.
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Training support for other location front office staff, as may be appropriate.
Education and Experience Requirements:
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A minimum of 10 years of medical office management experience
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Experience with front desk in the hearing industry is a plus
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High school diploma or equivalent (GED)
Required Skills:
- Strong computer skills
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Experience with word processing and database software.
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Excellent interpersonal skills that allow effective working relationships with a diverse, patient, colleague, and vendor population. This includes listening, sales and problem-solving skills.
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Excellent oral and written communication skills.
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Basic understanding of accounting procedures and good math aptitude.
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Strong customer service orientation.
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Excellent organizational skills.
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Ability to manage multiple tasks within strict deadlines.
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Ability to input and track sales revenues and balance accounts daily and monthly.
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Detail oriented.
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Front desk medical experience required.
Physical Demands:
- Ability to handle a busy office with interruptions, calls, walk-ins and direct the flow of the office with efficiency and grace.
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Must be able to pick up after an interruption to complete tasks that require focus.
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Must be able to lift boxes up to 20 pounds.
Benefits
- 401(k) with matching
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Medical, dental, and vision insurance
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Employer-paid life insurance
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Optional supplemental life & AD&D
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Critical illness & hospital indemnity
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Short-term & long-term disability
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Paid time off
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Employee discounts
Become part of the Beltone Team today and explore the unlimited possibilities for your career.
We are an Equal Opportunity Employer.
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