Sales Lead & Specialist Upgrade Labs
Position Description The Sales Lead & Specialist is the driving force behind membership growth at Upgrade Labs. This hybrid role blends front-line biohacking expertise with dedicated sales leadership — conducting tours, managing the sales pipeline in HubSpot, and sourcing new leads through community partnerships, while also delivering the hands-on client experience that sets Upgrade Labs apart.
KEY RESPONSIBILITIES The responsibilities of the Sales Lead & Specialist include but are not limited to:
Serve as the first point of contact and provide a highly engaging and persuasive introduction to the benefits of biohacking at Upgrade Labs. Conduct informative and compelling tours for prospective clients, showcasing the cutting-edge biohacking technologies and explaining how they can benefit their lives.
Own the full sales cycle: proactively identify and pursue sales opportunities to convert walk-in traffic, tour guests, and regular clientele into paying members. Manage and nurture all leads in HubSpot — logging new prospects, updating contact records and stages, scheduling follow-ups, and tracking every opportunity through to close.
Source new leads through community partnerships, local outreach, and networking — building and maintaining relationships with gyms, wellness businesses, medical practices, and other community organizations to drive referrals and foot traffic. Consistently meet and exceed sales targets by effectively promoting membership packages, merchandise, and upgrades to clients.
Implement effective lead generation and nurturing strategies, following up promptly with prospects to convert them into loyal, long-term clients. Maximize revenue by upselling and cross-selling products and services during membership transactions.
Utilize persuasive communication skills to influence clients and guide them toward optimal brain, body, and life performance through biohacking. Develop an in-depth knowledge of the latest center promotions, membership discounts, and special events to drive sales and enhance the customer experience.
Safely and effectively demonstrate and explain the upgrades to clients, highlighting the specific results they can achieve. Collaborate with the team and management to strategize and execute sales initiatives, such as community outreach events and partnerships, to expand brand awareness and attract new clients.
Actively manage and maintain the client and lead database in HubSpot to track sales opportunities, preferences, and contact information. Foster strong relationships with clients through exceptional customer service, personalized followups, and proactive issue resolution. Consistently uphold a high level of professionalism, confidentiality, and discretion when handling client information and inquiries. Contribute to maintaining the aesthetic, appearance, and atmosphere of Upgrade Labs to create an environment that aligns with the brand and enhances the customer experience.
Take ownership of the cleanliness and presentation of the facility, conducting regular checks to ensure it meets the highest standards. Perform periodic deep cleaning of the facility floors, countertops, and locker rooms to ensure a pristine environment for clients.
Actively participate in ongoing training and development programs to enhance sales skills, product knowledge, and overall performance. Embrace teamwork and foster a positive, collaborative work environment with all Upgrade Labs team members, promoting efficiency and camaraderie.
Proactively identify areas for improvement in sales processes, customer experience, and operational efficiency, providing feedback and suggestions to management. Complete any additional tasks or projects assigned by the Manager to contribute to the overall success of Upgrade Labs. COMPENSATION
Base pay of $20.00 per hour, plus commission on membership sales, upgrades, and retail. Commission is earned on top of base hourly pay based on individual sales performance against established targets (commission structure provided upon hire).
COMPETENCIES
Sales-driven and goal-oriented, with strong closing ability. Excellent verbal communication and interpersonal skills.
Relationship-builder who can develop and maintain community partnerships. Highly organized, with strong CRM/pipeline management discipline.
Self-motivated, proactive, and comfortable taking initiative. Team player who thrives in a fast-paced, client-facing environment.
QUALIFICATIONS AND EXPERIENCE
2–3 years in a customer-facing role. 2–3 years of sales experience, with a proven track record of meeting or exceeding targets.
CRM experience required — HubSpot experience strongly preferred. Experience generating leads through networking, community outreach, or partnership development.
Intermediate computer skills. Health and fitness enthusiast and/or biohacking fan.
Friendly, outgoing, and energetic personality — you can talk to anyone! Availability to work any day/time of the week, with no restrictions.
Ability to meet the physical requirements of the job including standing for up to 8 hours, occasionally sitting, walking, kneeling, and reaching, and lifting or moving up to 25 pounds.
HOURS OF WORK Full-time Sales Lead & Specialists are required to work, at minimum, 32 hours average per week, while part-time Sales Lead & Specialists are scheduled fewer than 30 hours average per week, as required.
Your schedule may be varied and require you to be available for work any day or time of the week, with no restrictions and upon reasonable notice.
WORKING CONDITIONS Constant standing/walking; occasional stooping, kneeling or crawling; occasional pushing, pulling, lifting or carrying up to 50 lbs; occasional ascending/descending of ladders, stairs, or ramps; constant usage of computer; frequent, continual, or intermittent flexing or rotation of the wrist(s) and spine; constant reaching, turning, and performing work around equipment/tech; constant reception of detailed information through oral communication; constant talking, expressing or exchanging ideas by means of the spoken word.
REPORTING RELATIONSHIPS The Sales Lead & Specialist reports directly to the Center Manager
Pay: $20.00 - $30.00 per hour
Work Location: In person
